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Mercure Chester Abbots Well Hotel

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1,392 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Chester Abbots Well Hotel
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Showing 1,378: English reviews
UK
Reviewed 26 May 2015 via mobile

Stayed here for 2 nights, while on a trip to North Wales. Check in was prompt, friendly & professional. Our room was well appointed and, on first appearances, completely adequate. Unfortunately the shower was completely rubbish. The "power" was less than a trickle and even when turned to 60 degrees C, it was approx 32 degrees! Very disappointing for this...

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Helpful?
1Thank GemmaB
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for your feedback regarding your stay at the hotel. At Mercure, we strive to provide a superior service experience for every guest and your comments are very important to us. We do hope to welcome you back again soon. Regards Chris Hull

Derby, United Kingdom
Reviewed 25 May 2015

Myself and my husband stayed 1 night here whilst visiting nearby Chester. We booked a privilege room with breakfast included. On arrival the hotel isn't much to look at - a drab grey building but it is lovely once inside. Our room wasn't ready when we arrived - after 2pm - which I had noted on a previous review on...

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2Thank DebbieSkull
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for the review on your recent stay at the hotel. We do hope to welcome you back again soon. Regards Chris Hull

Northwich, United Kingdom
Reviewed 25 May 2015

Our first visit to this hotel courtesy of a Travel Zoo sampling voucher. Well situated within striking distance of Chester and ample free car parking, we were allocated a contemporary room with giant comfy bed and all other mod cons. In stark contrast to the room. the bathroom looked a little tired and in need of updating but was still...

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Helpful?
Thank Ken S
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for your kind comments regarding your stay at the hotel we do hope to welcome you back again soon. Regards Chris Hull

Newcastle-under-Lyme, United Kingdom
Reviewed 24 May 2015 via mobile

First class service, suite was very good and nicely furnished. Breakfast was good also and not too expensive. Worth noting that we were woken twice in the night by a drunken female guest in the next room. When mentioned to a member of staff the following morning, not a complaint but in reply to a question about how we slept,...

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Helpful?
1Thank Roger S
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for your kind feedback regarding your stay at the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to welcome you back again soon. Regards Chris...

Trafford
Reviewed 20 May 2015

My wife & I stayed here for one night as evening guests for a wedding. We arrived in the afternoon and the booking-in experience was first class with very helpful friendly and knowledgable staff. We had a late lunch in the bar and the food and service were excellent. The room was large and the bed very comfortable though the...

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Helpful?
Thank ManchesterPosse
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for your kind comments regarding your stay at the hotel we do hope to welcome you back again soon. Regards Chris Hull

Manchester
Reviewed 19 May 2015

The hotel claims to put customer service as a number 1 priority and this is certainly the case. I had a problem with my booking (all my own fault) and the hotel was brilliant in sorting it out. This hotel offers real value for money and from the moment we arrived the service was second to none. The food was...

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Helpful?
Thank traveller5613
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bath, United Kingdom
Reviewed 19 May 2015

Very enjoyable trip thanks to friendly welcoming staff. Room was absolutely fine. Breakfast and evening meal were good. Clients changing toaster setting and incinerating bread and filling the dining room with smoke and setting off the alarm was met with good humoured resignation,not an isolated occurrence apparently. For a visit to Chester the nearby park and ride makes access to...

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Helpful?
Thank jim s
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for your kind feedback regarding your stay at the hotel. We do hope to welcome you back again soon. Regards Chris Hull

Northfield, Minnesota
Reviewed 18 May 2015 via mobile

Where to start... I stayed in this hotel during a stop on an escorted tour. I was given a handicapped room - so the sink and bathroom were at wheelchair level. Immediately after checking into my room, I could hear a baby crying in the room next to me - so loud that I thought they were outside and my...

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Helpful?
2Thank barneyrez
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for the review on your stay at the hotel. I must apologise for the noise you encountered during your stay. I do hope you enjoy the rest of your tour. Regards Chris Hull

Birmingham, United Kingdom
Reviewed 17 May 2015

This is a lovely hotel in a very nice setting with good car parking. The room was comfortable and very clean with everything you could need. Followed other reviewers advice and used the nearby park n ride bus service to get into Chester. Its both efficient and cheap. The only odd thing is that the lovely terrace and garden can...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank SleepyMidlands
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for the kind and constructive feedback regarding your recent stay at the hotel. We do hope to welcome you back again soon. Regards Chris Hull

Reviewed 14 May 2015 via mobile

I recently stayed at this hotel however found my room to be rather disappointing it was very dated the bedroom carpet was a mess and the bathroom very poor the lack of air conditioning made the stay very uncomfortable I did raise the matter with the front desk and in an e-mail to the manager however nothing was done I...

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Helpful?
2Thank Rajesh S
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for your constructive feedback. I must apologise that we did not meet your expectations. Regards Chris Hull

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 

Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $116 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
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Also Known As:
Ramada Chester
Chester Ramada
Hotel Style:
#7 Spa Hotel in Chester
#12 Business Hotel in Chester
#12 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Chester Abbots Well Hotel staff and other travellers.
11 questions
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Grasonville, Maryland, United States
over a year ago
2 months ago
Newcastle upon Tyne, United Kingdom
6 months ago
Blackpool, United Kingdom
8 months ago
birkenhead
over a year ago

See all questions (11)

Questions? Get answers from Mercure Chester Abbots Well Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seemed good, rooms at the rear would be away from the main road”
JohnD549, 24 Apr 2017 | Read review
“Worst experience ever. Appalled at service and customer complaint policy.”
390bevh, 22 Apr 2017 | Read review
“There is no guest elevator.”
Dabernon, 12 Apr 2017 | Read review
“Try and avoid rooms near main road”
iluvholstt, 1 Apr 2017 | Read review
“216 is excellent”
braithwaite12, 23 Mar 2017 | Read review
5 of 5