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We’ve just returned home from a short stay here at the Holiday Inn Express and there’s not one thing I could be negative about. Yes, unfortunately we did also have to use our suitcase as storage but it’s not a major thing. We’d forgotten our...More
5 of us stayed here last night (mature ladies) perfect for the city centre. Checked in early one room was ready so went to leave all our bags in so we could walk back to the city centre for lunch, the other room we were...More
2 Thank TheMonkee
Response from Lucy H, Director of Sales at Holiday Inn Express Chester - RacecourseResponded March 14, 2018
Thank you for taking the time to review.
We hope to welcome you back in the near future to experience one of our newly refurbished rooms once again, I will also pass your kind comments on to to the reception staff, especially Emma, who I...More
We visit at least twice a year, first the room had no drawers our suitcase was not unpacked. All our things stayed in the case. would you put your underwear on display. only 4 hangers, no hook for coats. we were given a interconnecting room...More
The location is very successful, near the historical centre, shops and bars, restaurants. Theta are very comfortable beds and pillows, modern rooms, but small choice of dishes. For example, porridge was not cooked, but ready for eating after 5 minuets in the hot water ,.....More
Very good service by the staff. Was checked in easily and quickly. Room was very clean however there was a mould in the bathroom which could have been cleaned fully. (Rooms on first floor are due for refurbishment in the near future).
Shower was very...More
Thank Ashley F
Response from Lucy H, Director of Sales at Holiday Inn Express Chester - RacecourseResponded 4 days ago
Thank you for reviewing our hotel.
Our rooms on 1st floor are currently being refurbished, and are due to be finished by the end of the year.
Apologies that you did not find the bed very comfy, we have recently replaced them all, so it...More