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Crowne Plaza Chester

Expedia.comUS$104*
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#10 of 44 Hotels in Chester
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Chester
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1,597 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chester
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Showing 1,562: English reviews
Runcorn, United Kingdom
Reviewed 20 February 2016 via mobile

My wife and I stayed for one night on Friday 19/02/16 on a champagne weekend package and we had a room upgrade and we received excellent service from the moment we arrived till the time we departed. Our room was very nice and now that you get sky TV in your room, its brilliant. Our breakfast was great with plenty...

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Helpful?
Thank Alan M
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our hotel. I am so glad that we could play a part in your birthday celebrations and I know that Thomas will be thrilled to be mentioned. I hope that we will see you again soon. Kind regards Peter Gregory Operations manager

Reviewed 19 February 2016

We found the hotel in a central location in the city centre the reception staff were very friendly and efficient. Our room ( family suite) was very clean and comfortable. Our only problem was that we had a very young child in the next room,who was quite noisy. The breakfast was what you would expect from this type of hotel....

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Thank Ian M
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback. I am glad that you enjoyed your stay and I hope that we will see you next time you visit Chester. Kind regards Peter Gregory Operations Manager

Warrington, United Kingdom
Reviewed 17 February 2016

this hotel was ok , not what we expected , the keys to the room were mixed up and we couldnt get into the room ,then the cleaner just walked in with her key and said sorry she didnt know we were in the room .The front of the hotel does not look pleasant at all and not welcoming ...when...

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1Thank linda468
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your feedback. I am sorry that you did not have a good experience during your stay. Let me assure you that my staff and I strive to achieve much higher standards then what you have described and I will be investigating the issues that disturbed you visit. Kind regards Peter Gregory Operations Manager

Reviewed 17 February 2016 via mobile

I had written a review for crowns plaza Chester and submitted it to crowne plaza John Lennon airport! To summarise booking an executive room entitled us to access to the executive lounge. Free coffee/ soft drinks all day. Alcohol and canapés between five and eight and continental breakfast. Otherwise no distinction between executive and standard rooms for further detail see...

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Helpful?
Thank Chris B
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for reviewing our hotel. I am glad you enjoyed our facilities during your stay and I hope that you will visit us again in the future Kind regards Peter Gregory Operations Manager

Barnard Castle, United Kingdom
Reviewed 17 February 2016

Great hotel! Staff were extremely friendly Thomas on the front desk deserves a special thank you. Room was very clean, Comfy bed and sky sports! Ideal location, very close to the centre and parking included.

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Helpful?
Thank CraigMTanyaB
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our hotel. I know that Thomas will be delighted to be mentioned and I am very pleased that you enjoyed your stay. I hope that come and visit us again soon Kind regards Peter Gregory Operations Manager

Merseyside, United Kingdom
Reviewed 16 February 2016 via mobile

I'm a member of Club Moativation and what I've noticed is : - the slowest lifts ever - not big enough gym - not many classes - really lovely spa area Membership is not the cheapest one but I don't think it's worth to pay over £30 for this gym😐

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Thank JAG2012_12
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review. I will discuss the issues you wrote about with my team to see if we can improve your future visits. Kind regards Peter Gregory Operations Manager

Island of Anglesey, United Kingdom
Reviewed 15 February 2016 via mobile

I was so relaxed in this beautiful hotel with professional, understanding staff. I enjoyed how close it was to the city centre and the awesome cocktail bar we visited. I really enjoyed the large, comfortable bed and we both had such a lovely time here. I enjoyed the pool, steam room, hot tub and sauna also and was impressed with...

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Thank FfwdiCymraeg
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our hotel. My staff and I appreciate your feedback and would love to see you again soon Kind regards Peter Gregory Operations Manager

Manchester, United Kingdom
Reviewed 15 February 2016

My hubby booked via booking.com for my birthday & Valentines weekend, so obviously requested a double room. We arrived to be told there are none left and we are in a twin and they could upgrade us to a double executive for an extra £80. We said its fine, we will push the beds together. When we got to the...

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4Thank Angela S
IHGService, Guest Relations Manager at Crowne Plaza Chester, responded to this review

Dear Angela S, Thank you for your review regarding your stay at Crowne Plaza Hotel Richmond West. It is regrettable you were not satisfied with the service you received at check in. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing...

Chester, United Kingdom
Reviewed 15 February 2016

Thoroughly pleasant evening. We came with friends just for drinks and a chat and ended up staying for a lot longer! Staff were attentive and it was a very busy evening. Would recommend coming here and we will be back.

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Thank AlanJB1965
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our Stables bar, We love getting feedback so that we can make your experience even better. I hope that we see you again soon Kind regards Peter Gregory Operations Manager

Carlisle, United Kingdom
Reviewed 11 February 2016 via mobile

Stayed here on Sat 6th Feb for a night away treat for my husbands birthday. Got checked in by the friendliest guy. What a welcome. Thomas was his name. I took note cause you don't get many nowadays with such a friendly personality and genuine interest in you. He made us feel very welcome and suggested places to eat and...

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Helpful?
Thank WhittFam
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank for reviewing our hotel. I know that my team will be delighted to read of the good time you had visiting Chester and we look forward to seeing you next time you come to stay. Kind regards Peter Gregory Operations Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $171 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
15 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Staffordshire, United Kingdom
2 months ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They do have "quiet floors" that you can book inn advance. I stayed on a regular floor and it was very quiet.”
dkaplan, 23 May 2017 | Read review
“The rooms overlooking the racecourse and the Welsh hills are very pleasant and quiet.”
annedT769OP, 17 May 2017 | Read review
“Not certain but I believe the lower room numbers on each floor offer City views.”
497keithd, 17 May 2017 | Read review
“Third and forth floors are in the quiet zone but cost more unless you get an upgrade”
Tugwilson40, 9 May 2017 | Read review
“Quiet zones”
greeneddy, 1 May 2017 | Read review
5 of 5
Expedia.com
US$104* /night
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AMOMAUS$204
Booking.comUS$105
CheapTicketsUS$104
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*Disclaimer
Prices are for 1 room, 2 adults
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