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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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1,465 Reviews from our TripAdvisor Community

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Showing 1,434: English reviews
Lytham
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2015 via mobile

A pleasant stay for 2 nights. Gorgeous hotel. Staff are very helpful and smiley. We received two free drink vouchers on arrival when we checked in. The room were a good size. Had two delightful nights sleep in the comfy king size bed. We also used the swimming pool/Jacuzzi/sauna. Can't fault anything with the hotel. Just around the corner from... More 

Helpful?
Thank Lilmissrosk
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, What a great review, thank you for sharing your experience here, and we are looking forward to see you again soon. Kind regards, Peter Gregory Operations Manager More 

Northampton, United Kingdom
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 27 April 2015

You don't expect to check into a 4 star hotel and find the wardrobe doors are broken. You then expect to be moved to a second room and find that the HDMI lead is missing so the TV doesn't work. You certainly don't expect to be asked to pay for complimentary newspapers on check out. We only booked this hotel... More 

Helpful?
Thank thatanngirlie
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your detailed review. I am sorry for the inconvenience the issues have caused you during your stay. I will make it a priority to follow up with the relevant departments all your concerns. In order to avoid slight inaccuracies that might occur with third party bookers I would kindly recommend booking with us directly upon... More 

london
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 April 2015

Business conference, organised by others. I booked our room. The recent reviews are correct. Its not cheap, but value for money, we paid £128 for a executive room on 3rd floor, and it was superb. Good bathroom/shower/toilets/tv etc as you would expect. \Hotel was easy to find, graet reception & check in /out was easy. Staff looked after us &... More 

Helpful?
Thank penguin001
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for reviewing your stay with us. It shows that your conference organiser couldn't have picked a better venue! I hope we will see you again soon, maybe on a leisure stay this time. Kind regards, Peter Gregory Operations Manager More 

Dudley, United Kingdom
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 April 2015

The Hotel , Crowne Plaza, has a street level entry from under a car park. Sounds odd doesnt it, however once you are through the doors, it is a very nice place indeed. Reception was busy but very well organised with hardly any waiting time. We were early but a room was ready for us. The room was on the... More 

Helpful?
1 Thank lynandjohnturner
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your fantastic review of the Crowne Plaza in Chester. I really appreciate your comments and will pass them on to my team in the reception and the restaurant. I am delighted that we were able to help make you husbands birthday special. We look forward to seeing you next time you visit Chester. Kind regards... More 

Buxton, United Kingdom
Level Contributor
250 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 25 April 2015

My friend and I like to go away each year for just a few days and this was one of the best. We checked in and we got a room upgrade and a complimentary bottle of wine. We were on the 3rd floor room 335 and had a view of the racecourse. The room was spotless and the beds very... More 

Helpful?
1 Thank Glenys85
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for reveiwing the Crowne Plaza in Chester. I am delighted that you enjoyed your stay with us and i do hope that we will see you again next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Widnes, Cheshire
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 April 2015

I stayed for 2 nights at a conference . Great breakfast and lovely staff. Kieran and Anika gave fantastic service in the bar (Anika was also waiting on at breakfast too!) ideally placed for exploring, shopping or trendy bars Thank you

Helpful?
1 Thank lindalinda37
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review the Crowne Plaza in Chester. I will make sure that Kieran and Anika see these comments, I am sure they will appreciate them. We would love to welcome you back next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Cheshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2015

My husband & i stayed at the crown plaza for our 18th wedding anniversary on march 21st, on our arrival we were greeted by a very friendly receptionist who on the occasion of our anniversary upgraded us to a better room, this included a compimentary bottle of wine. when we arrived in the room we had stunning views of the... More 

Helpful?
Thank victoria y
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to reveiw the Crowne Plaza in Chester. It is great to hear what a good time you had on your aniversary. I will pass on your comments to my staff who will be very pleased to know what a positive impact they had on your stay. We would love to see you... More 

Sunderland, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 April 2015

Stayed at this hotel for two nights. Very central location, pleasant staff, good food and a nice spa which we all used. Rooms were nice and clean, but hardly slept the first night as the pillows were so hard, but we did ask at reception if we could have some softer ones for the next night, which we got and... More 

Helpful?
Thank Mrs D
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay and to bring your issue to our attention. I am going to look into your reservation in detail and discuss your problem with the front office and reservations team to see what happened. I am glad that your stay overall was pleasant and you were generally happy with... More 

stafford
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 April 2015 via mobile

We stayed at the this hotel for one night as part of a spa break for 2 (including use of pool, sauna, steam room, jacuzzi, gym and 30 min treatment each). Overall the hotel was great. Our room was basic but comfortable and well appointed. The view left a lot to be desired! Tea/coffee, biscuits, water, toiletries were available. The... More 

Helpful?
1 Thank jen_stafford
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to write a review. I'm glad you have enjoyed a relaxing weekend break with us and I will make sure your nice comments are shared with the entire team who are always working hard to ensure our guests are happy. We're looking forward to see you again soon! Kind regards, Peter Gregory... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 April 2015 via mobile

This hotel is now on our list of favourites.....and I am fussy! The staff cannot do enough to help, are friendly and efficient. Stayed in a standard room with fold down bed chair for our son aged 7. Room was spacious and clean. Pillows very thick but on request, thinner ones were brought to the room within minutes. Loved the... More 

Helpful?
2 Thank Campbells70
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It is a pleasure to read such an amazing review, thank you for sharing your experience. You have had the chance to discover all of our facilities by the looks of it and I am glad that our high level of service has won you over. I certainly hope you will be back. Kind regards, Peter Gregory Operations... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $155 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room if that is what you require.”
 of 5 bubbles June1958, 28 Nov 2016 | Read review
“The room I got had a slanted roof, choose one on the 1st or the 2nd floot”
 of 5 bubbles 34shehzadk, 23 Nov 2016 | Read review
“Haggle on the price. Our room was worth no more than £100-£120/night”
 of 5 bubbles alt981, 21 Nov 2016 | Read review
“Executive Lounge Access!”
 of 5 bubbles Sarahwgrack, 13 Nov 2016 | Read review
“Go for a king room as the double is very small!!”
 of 5 bubbles mrscurtis2012, 4 Nov 2016 | Read review
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