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The Ship and Castle Hotel

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Traveller (145)
Room & Suite (34)
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Overview
  • Excellent23%
  • Very good38%
  • Average22%
  • Poor11%
  • Terrible6%
Travellers talk about
“dining room”(34 reviews)
“coach driver”(7 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Bar/Lounge
Free Parking
3 Star Hotel
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (517)
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31
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121
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115
57
31
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11 - 15 of 513 reviews
Reviewed 3 weeks ago

We booked in to the Ship and Anchor for one night last week. When we went into our room I found dirty towels hanging in the bathroom Although the bed was made the bathroom and bedroom obviously hadn’t been cleaned. I rang reception and spoke...More

Thank kavorna
Response from Laurie S, General Manager at The Ship and Castle HotelResponded 2 weeks ago

I must apologise again for this mistake on our system. In all honesty it was a perfect storm of events that evening and I didn't have the rooms I thought. Not good enough I agree. I think though that if we can hold our hands...More

Reviewed 3 weeks ago via mobile

We stayed here for four nights. This is an older hotel on several levels, we were on the first floor. After getting out of the lift, to get to our room, we had to go through a door, up about 6 steps, through another door,...More

Thank Derfsenrab
Response from Laurie S, General Manager at The Ship and Castle HotelResponded 2 weeks ago

Thank you for your review and I think we owe you an explanation by way of addressing some of the points you raised. Yes the hotel does have wandering corridors with twists and turns, but we believe that this it what allows the building to...More

Reviewed 4 weeks ago

This is an amazing hotel.Fantastic views,friendly and very efficient staff. We were lucky to visit when the hotel had just had a make over. We were also incredibly Lucky with the weather. The area is very beautiful with opportunities for lots of lovely walks,which is...More

Thank Carole K
Response from Laurie S, General Manager at The Ship and Castle HotelResponded 2 weeks ago

Amazing review! Thank You for your kind comments and it will be a pleasure to welcome you back to our beautiful hotel. kind regards, Laurie Simpson General Manager

Reviewed 5 weeks ago

Bed Rooms comfortable , bath room a little cramped but adaquit . A but disappointed that the bar closed very early, breakfast nice and staff very plesent , the refurbishment a bit of a coverup it seemed as though it had a quick coat of...More

1  Thank Nigel K
Response from Laurie S, General Manager at The Ship and Castle HotelResponded 2 weeks ago

Thank you for your review and it was great to welcome you to our hotel. Our bar closes at 23:00 but we are licenced to sell drinks to residents after 23:00. I do apologise that this part of our service fell short of the mark...More

Reviewed May 16, 2018

A recently refurbished hotel enjoying a delightful position overlooking a picturesque busy harbour. The hotel rooms are all tastefully decorated our room in particular was excellent a large screen tele hair drier additional heater and plenty of storage space.we had a teas made which must...More

2  Thank maugetout
Response from Laurie S, General Manager at The Ship and Castle HotelResponded 2 weeks ago

A first class read! Thank you for your lovely review. Our staff pride themselves on such high levels of service and we endeavour to make sure complacency is not in our vocabulary. Its great to hear that you would recommend us, particularly now our refurbishment...More

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free Internet
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$70 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$70 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (145)
Room & Suite (34)
Dining (15)
Pool & Beach (2)
Questions & Answers
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farny1946
February 2, 2018|
AnswerShow all 4 answers
Response from Gillian W | Reviewed this property |
Sorry can’t help as we went by coach.
1
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taichitilly
August 10, 2017|
AnswerShow all 11 answers
Response from Paul T | Reviewed this property |
I couldn't answer the question on room choice with a numbered room, some of the rooms have a sea view, the one I stayed in doesn't, but was still a nice room. Parking is limited in this area, and legal street parking is the... More
1
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HARRYDAVERCHI
October 30, 2016|
AnswerShow all 6 answers
Response from MattReed123 | Property representative |
We served a wide variety of Bottles Cornish real ales sourced from Skinner's Brewery in Truro. There is a hair dryer supplied in each room. Regards Matt Reed Assistant Manager The Ship & Castle Hotel
1
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Room Tips
"book a room with a balcony"
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"Sea view rooms if available are amazing."
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"our room to the side, would not advise back rooms as bad outlook.They have premium rooms at extra..."
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"Request a sea view, with a balcony"
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