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Mercure Exeter Southgate Hotel

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Traveller (247)
Room & Suite (174)
Dining (43)
Overview
Hotel website
Southernhay East, Exeter EX1 1QF England See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
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Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
Sep. 30Oct. 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,270)
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2,182 results
Traveller rating
806
886
318
120
52
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LanguageEnglish
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806
886
318
120
52
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizewalk in showerreception staffnespresso machineon site parkinglocation is excellentthird floorfew minutes walkpublic areasbuffet style
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1 - 5 of 2,182 reviews
Reviewed today

There just didn't seem to enough staff and those that were around were pretty poor. We went to the bar for a drink early evening - there were dirty glasses and the remnants of afternoon tea on all the unoccupied tables (and most were not...More

Thank Andrew W
Hotel's Favourite
Reviewed 4 weeks ago via mobile

We arrived quite late, but were accommodated in the dining room just before they finished serving. The lady serving us was fantastic. We were asking about the best way to get into the centre,as I was on crutches but still up for walking a little...More

Thank CardiffFloyd
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 4 weeks ago

Dear CardiffFloyd Thank you for your lovely feedback about your recent stay at the Hotel. We are delighted to see that you enjoyed your stay and enjoyed the quality service of the team. I hope that we can welcome you back soon. Kind regards Craig...More

Reviewed yesterday

Needed to stay in Exeter and booked this hotel after positive experience of the Mercure brand in France. Long story short - air con didn’t work and the room was like an oven. Promises of a fan didn’t materialise until we returned after having dinner...More

Thank PaulK001
Reviewed 6 days ago

My wife and daughter stayed here two weeks ago........ they had an awful stay...... hard bed,,,,,, dirty pillows with no covers....... she complained and we had a courteous and apologetic reply from Amy Gleadows. We recently stayed again ....... what a difference ..... a nice...More

Thank par14
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded yesterday

Dear Par14 We are delighted to see following your previous contact with Amy that we have restored your faith in the Hotel. I hope that we can welcome you back in the near future. Kind regards Craig Findleton GENERAL MANAGER

Reviewed 1 week ago

Although the view from outside (like the peeling paint around the backside of the hotel) gave us some concern, we found the hotel to be just fine. We found our room clean and comfortable (bed was VERY comfortable - nice firm mattress). (The A/C was...More

Thank Pfadfinder
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded yesterday

Dear Pfadfinder Thank you for your constructive feedback about your recent stay at the Hotel - we are delighted to see that you loved the comfort of the bed. I will discuss with the Food & Beverage team how we manage groups going forward, as...More

View more reviews
About
Description
4 Star City Centre Hotel Which Is A Great Base For Exploring The Devon Coast & Dartmoor. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Air Conditioning
Banquet Room
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
154
Price range
US$98 - US$228 (Based on Average Rates for a Standard Room)
Also Known As
Accor Southgate Exeter
,
Mercure Exeter
Location
United Kingdom > England > Devon > Exeter
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
154
Price range
US$98 - US$228 (Based on Average Rates for a Standard Room)
Also Known As
Accor Southgate Exeter
,
Mercure Exeter
Location
United Kingdom > England > Devon > Exeter
Photos
Traveller (247)
Room & Suite (174)
Dining (43)
Pool & Beach (2)
Business Centre & Event Rooms (3)
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Questions & Answers
Ask a question
Claire M
Hi, I have been looking at the prices on a search site for hotels that this wont let me type and I don't understand why their is such a massive difference in price if you add breakfast or not i.e on the 24-27th of October if you do free cancellation or not with breakfast it is between 71-72 cheaper to not add breakfast but then goes on to say you can have breakfast added for just £10...This is utterly ridiculous and suggesting that breakfast costs up to £72?.. Is this an issue on booking I am not sure as your company clearly liases with them in regards to your prices. Can this be looked into as I am sure this is what you will see for all other months too Fortunately I am a member with accor where it is better value but most noticeably you don't get the 70+ price difference when you add breakfast included or not Regards Claire
August 12, 2018|
AnswerShow all 2 answers
Response from gillian o | Reviewed this property |
I was very disappointed in this hotel. It is very expensive then there is £12.00 added for parking. Also if you take a dog it is £15.00 each dog which didn’t say when I was booking. Food also expensive but the breakfast was... More
0
Votes
Natalie B
July 28, 2018|
AnswerShow all 5 answers
Response from Craig F | Property representative |
Hello We do charge £12 per overnight at the Hotel for guests and £2 per hour for day customers. Unfortunately we do not provide complimentary carparking.
0
Votes
beachbum5597
December 1, 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Room Tips
"Opt for a larger room"
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"Check the Aircon, and courtyard rooms may be loud due to the smoking area under them..."
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"Ask for a renovated room on the 3rd floor."
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"Rooms on main floor"
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