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All reviews privilege room jacuzzi and sauna leisure facilities car park city centre lovely hotel per day good size walk in shower kippers nespresso machine reception staff location is excellent third floor standard room few minutes walk public areas
6 of us came for Christmas themed afternoon tea, which I’d booked 3 weeks in advance and paid £17 a head for (upfront). We waited 45 minutes for our sandwiches and cake selection to be brought out. When we got our pots of tea, the...More
Went for two nights with a friend. Very pleased with the room. We arrived quite late on the first night but the reception staff was very helpful. We asked about the fitness facilities and he pointed out whether they were And the opening times. We...More
Date of stay: November 2018
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 4 weeks ago
We are delighted to see that you will definately return - it is great to get such positive feedback!
I hope that we can welcome you back soon.
Booked for an overnight stay and chose a privilege room, however disappointed to find that none of these rooms have a bath so asked to be moved. Receptionist was excellent at moving us to a classic room with a bath. To be honest this room...More
I had a nice time over there. Clean and specious room. Good spa and swimming pool. Good bar and restaurant. The only sown bit was that I found reception staff cold and unhelpful but I cannot judge them on that occasion as they were busy...More
I recently had a stay at the hotel my husband is disabled but the staff were very kind helpful and nothing was to much to ask for our room had everything you need to make our stay lovely and we were able to enjoy the...More
Response from roaming_kiwi58 | Reviewed this property |
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with... More
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with your car? If you are arriving Thursday, going shopping Friday on foot, then returning to the hotel for Friday night before leaving with your car on Saturday, you will be charged for 2 nights. If you are leaving sometime Friday without staying the second night you might only be charged for one 24 hour - you would have to check with the hotel. Note that to get your car out of the car park you pay at reception and they give you a card to put in the machine at the barrier. Even if you pay on arrival, you still have to go to reception to get a card when you want to exit the car park.
Response from traveldipper | Reviewed this property |
Best to phone them re this as breakfast prices vary all the time as do rooms depending on the time of year. One day we had a £10.00 breakfast & the day before it was double because it was graduation week. Good luck!