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All reviews privilege room jacuzzi and sauna leisure facilities car park city centre lovely hotel per day good size walk in shower kippers reception staff nespresso machine third floor standard room few minutes walk public areas buffet style
This was a great hotel. Nice décor, comfy bed, great location, pool etc. However, it was spoilt by something that they should have got right. The breakfast was a disaster. Service was very slow and nothing was being replenished. There were plenty of staff but...More
From arrival to departure we could not fault this hotel. Despite being very early for check in we were immediately offered a room, Emily the receptionist was friendly and efficient informing us of breakfast times and use of hotel facilities. Our room on the second...More
Date of stay: November 2018
1 Thank Isobel G
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded November 12, 2018
Dear Isobel G
Thank you for your lovely feedback about your recent stay at the Hotel. It is lovely to see that you enjoyed your stay - in particular the service from the team and the quality of breakfast.
I hope that we can welcome...More
Can’t fault this hotel, from the moment we arrived to when we left. Nice clean hotel & rooms, room spacious with tv, tea making, on suite, bed very comfortable. The buffet breakfast was very good, full English or continental was plentiful. Good value. Very friendly...More
Overall a good hotel with comfortable beds, spacious clean rooms and very good facilities in rooms (tea/coffee, iron, hairdryer, fridge, safe, lots of power points, toiletries). Towels however were scratchy and small - eco friendly so commendable, but only just about adequate and certainly not...More
Stopped at this hotel and attended the new year party. Staff were friendly and helpful. Room was a good size and comfortable. The bathroom was well appointed and had a good shower. The function itself was well attended and was a nice atmosphere. Food was...More
Date of stay: December 2018
Thank steve d
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 2 days ago
Dear Steve D
Thank you for your lovely feedback about your New Year's Eve party. It is great to see that you had a lovely time. I am sorry about your breakfast experience - unfortunately the majority of our guests came at the same time,...More
Response from roaming_kiwi58 | Reviewed this property |
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with... More
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with your car? If you are arriving Thursday, going shopping Friday on foot, then returning to the hotel for Friday night before leaving with your car on Saturday, you will be charged for 2 nights. If you are leaving sometime Friday without staying the second night you might only be charged for one 24 hour - you would have to check with the hotel. Note that to get your car out of the car park you pay at reception and they give you a card to put in the machine at the barrier. Even if you pay on arrival, you still have to go to reception to get a card when you want to exit the car park.
Response from traveldipper | Reviewed this property |
Best to phone them re this as breakfast prices vary all the time as do rooms depending on the time of year. One day we had a £10.00 breakfast & the day before it was double because it was graduation week. Good luck!