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Mercure Exeter Southgate Hotel

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Traveller (231)
Room & Suite (140)
Dining (31)
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Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
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Special Offer: CHEAPEST ONLINE RATES!
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,205)
There are newer reviews for Mercure Exeter Southgate Hotel
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Traveller rating
791
866
307
112
47
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791
866
307
112
47
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinereception staffwalk in showerlocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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561 - 565 of 2,123 reviews
Reviewed May 12, 2016 via mobile

Stayed with this hotel for one night while visiting friends in 2x privilege linked / interconnected rooms. The first thing to say is that the website booking system for booking family rooms was developed by some cruel and sadistic person, I'm guessing they live in...More

Thank Arudur
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded May 16, 2016

Dear Arudur, Thank you for your review and feedback. I was pleased to read you had a good stay with us and will certainly share your feedback with our central IT team about the complication you found with the on-line booking of a family room....More

Reviewed May 11, 2016 via mobile

Well thank you Mercure for appalling service from room service! You think that when forgetting to complete a guest order which by the way was a cheese board that when the guest rings through 45 mins later questioning where it is just offer it free...More

Thank Carolyn J
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded June 1, 2016

Dear Carolyn J, Thank you for your review and feedback as well as your post on Facebook. Please accept my apologies for our poor service on this occasion which was a mistake on our behalf. I'm disappointed you did not feel that an apology for...More

Reviewed May 10, 2016

I find the hotel to be in an ideal location for me. Easy access to travel and see sights around Devon and Cornwall. The staff being friendly, efficient and professional. The hotel for me has an airy feel, not a stuffy one.

Review collected in partnership with Accorhotels.com
Thank Gary F
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded May 11, 2016

Dear Guest, Thank you for your review and feedback which is greatly received. I'm delighted you had a good short break with ourselves and hope we can welcome you back again to the Southgate in the near future. Kind Regards, David Hayden General Manager

Reviewed May 7, 2016

Perfectly located in the centre of Exeter within walking distance of shops and places to see. The room was very clean with excellent facilities, fridge, iron and ironing board, hairdryer etc. We had a great night's sleep in the comfortable bed, and the staff were...More

Thank Ruth W
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded May 9, 2016

Dear Ruth W, Thank you for your review and feedback which is gratefully received. I was delighted to read you had a great stay with us and hope we can have the pleasure of welcoming you back again in the near future. Kind Regards, David...More

Reviewed May 6, 2016

Lovely to be so near everything in such a wonderful city. It's great that the hotel offer large family rooms, so even if you have two children you can all be together. The walls are paper thin so keep your fingers crossed that next door...More

Thank TBigazzi
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded May 9, 2016

Dear TBigazzi, Thank you for your review and feedback which is greatly appreciated. I was pleased to read you had a good stay with us and experienced many positive aspects to your stay. I hope we can welcome you back to the hotel again in...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$101 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$101 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (231)
Room & Suite (140)
Dining (31)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
beachbum5597
December 1, 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
November 13, 2017|
Answer
Response from Craig F | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
October 20, 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Quieter floor"
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"Rooms higher up may have a better outlook"
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"First Floor is easy to in and out of hotel, but your view is the parking lot."
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"Odd numbers rooms are probably quitter than even numbers"
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