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TLH Carlton Hotel

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#25 of 89 Hotels in Torquay
Certificate of Excellence
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TLH Carlton Hotel
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547 Reviews from our TripAdvisor Community

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Showing 544: English reviews
Cardigan, United Kingdom
Reviewed 4 September 2013

We stayed for 5 days (4 nights) last November on a dancing break. The hotel is part of a complex of four hotels comprising the THL Leisure complex. There are several dance floors, bars, restaurants, indoor bowling, outdoor pool and large and impressive indoor pool and fitness suite, which I used whilst we were there. We found the staff, the...

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Helpful?
1Thank K7JBL
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Thank you for posting your feedback on your dance break in November. I am pleased you had enjoyable time and we hope to welcome you again on another dance holiday.

Reviewed 27 August 2013

I booked this resort as a 3 day treat for myself mum and son. As photos shown the first room was a disgrace, but having said that the hotels were all full so they couldnt move us. We were moved the next day to a much better room with a nice white bathroom not the sickly green. The food was...

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Helpful?
Thank hboo2003
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Thank you for your feedback on your recent stay at the Carlton Hotel. Firstly I would like to apologise for your disappointment on arrival and agree with you that your experience is not consistent with our usual high standard. If you read other reviews you will see most people comment on how clean the hotel is and that we are...

Felpham
Reviewed 27 August 2013

We stayed at the Carlton for a couple of nights in August. There are four hotels linked together; the Toorak, Victoria, Derwent and Carlton all making up the TLH complex. The hotels share a large indoor pool facility with two pools and a Jacuzzi (although the latter was not operating while we were there). There is a large out door...

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Helpful?
Thank Malcolm S
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Many thanks for your review, we always value our guest feedback and comments to help us continually improve what we offer. I am pleased you had an enjoyable time and we hope to welcome you again in the near future.

Nottingham, United Kingdom
Reviewed 20 August 2013

We have been coming to the TLH complex on and off for around 20 years. Our eldest 2 children (now 21 and 18) have spent many happy holidays here and still enjoy the occasional visit now! Our youngest (10) is just as excited to visit as they were! The facilities are fantastic,especially the Aztec pool and you are always made...

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Helpful?
Thank FTID25
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Thank you for taking the time to post your review on trip advisor and thank you for your loyalty over the past 20 years, we really appreciate it and we are glad that you enjoy coming back to us year after year. We were also disappointed to lose the Toorak outdoor pool, but unfortunately the local council enforced swimming pool...

Bristol, United Kingdom
Reviewed 20 August 2013

This was a good hotel especially with the fact you could use the facilities of the other hotels on site. The evening entertainment for the children was good, you just need to get in the main family entertainment early to make sure you get a seat. The indoor pool was nice with the sauna and steam rooms. In respect of...

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Helpful?
Thank Mark S
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Thank you for your review on your stay, I am pleased to read you had an enjoyable stay. I have read your feedback on dinner and will take on board your comments when we are looking at next summer’s evening menus. We provide an inclusive menu that changes daily, with 4 main course choices as well as the children’s buffet...

Bridport, United Kingdom
Reviewed 18 August 2013

this is a lovely hotel, good food, staff, entertainment, facilities, swimming pools, close to town centre for shopping. Ella the waitress in the dining room was really good. would recommend to all ages for a lovely break in Torquay.

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1Thank 279dougie52
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Thank you for taking the time to post your feedback on your recent stay. I will pass your thanks on to Ella and make sure she sees your review. We look forward to welcoming you again to the Carlton.

dorset
Reviewed 18 August 2013

this is the third time this year we have stayed in this hotel and as usual all perfect staff food entertainment, disappointed not to win the bingo lol. Ella our waitress was very good as ever. no hesitation in recommending this hotel to any one ideal for all ages. the facilities are second to none

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Thank tommysmirk
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Many thanks for taking the time to review your 3rd visit this year! I am sorry you didn’t win the bingo on this occasion, maybe next time. I will pass your thanks on to Ella and make sure she sees your review. We look forward to welcoming you again to the Carlton.

Lancashire
Reviewed 18 August 2013

The hotel is reasonably close to the town and beach (10 mins walk) with a nice pool, gym (small additional payment) and other facilities. Towel hire was £1 non returnable at the pool. The rooms were basic but comfortable and the food was good. The staff were very friendly and helpful. The evening entertainment wasn't great, but there was plenty...

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Thank Sulley92
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Thank you for posting your feedback on your recent stay. I am glad you had an enjoyable visit and found us to be good value for money. We hope to welcome you again.

Reading, United Kingdom
Reviewed 12 August 2013

Really nice hotel. Excellent location not far from town centre/sea front. Excellent leisure facilities esp indoor swimming complex. Nice room. Good breakfast altho could be a wider selection perhaps if (like me) you are not into the typical fry up? Staff extremely friendly & helpful. Would definitely return.

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1Thank TonyBerks
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Thank you for taking the time to review your stay and your feedback. Glad to read you had an enjoyable break with us. We look forward to welcoming you again.

Swindon
Reviewed 7 August 2013

This was our first stay at the Carlton hotel. Friends of ours recomended it to us. We stayed in family room which was very clean and a lovely size. Although it was very warm in the room and in the corridors, but on request I believe there were fans available to use. We had dinner and breakfast and the food...

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2Thank SwindonDenise
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review

Many thanks for the review and for the 5 star rating, we really appreciate your feedback. So many people come and stay with us on recommendation and end up keep coming back and recommending us to others, which is fantastic. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 

Additional Information about TLH Carlton Hotel

Address: Falkland Road, Torquay TQ2 5JJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Price Range: $111 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TLH Carlton Hotel 3*
Number of rooms: 65
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Hotel Style:
#3 Spa Hotel in Torquay
#20 Family Hotel in Torquay
#35 Romantic Hotel in Torquay
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Questions & Answers

Here's what travellers have asked, with answers from TLH Carlton Hotel staff and other travellers.
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Questions? Get answers from TLH Carlton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't be put off by us saying average our first night was very quiet just unlucky”
 of 5 bubbles 681elainep, 30 Nov 2016 | Read review
“We were on floor 2, room very quiet, last time we were pool view but near an outlet fan on level 1 which was much noisier.”
 of 5 bubbles dickins0nf, 25 Oct 2016 | Read review
“206 was good”
 of 5 bubbles 320brynh, 9 Oct 2016 | Read review
“If older, ask for a lower floor, as only one lift and it's very slow at arriving and not very big”
 of 5 bubbles debbiedavis1974, 9 Oct 2016 | Read review
“Superior sea view rooms are best.”
 of 5 bubbles horace92, 24 Sep 2016 | Read review
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