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The Grand Hotel

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2,080 Reviews from our TripAdvisor Community

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Showing 2,055: English reviews
Newquay, England, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed for a weekend break. Perfect location about 3/4 mile walk along the seafront to the harbour and town. The hotel facilities were a little tired and I must admit this is not s 4* hotel. The service is attentive and professional. Warm and cosy atmosphere and breakfast was delightful. The room was small and the bed very very soft...

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Helpful?
Thank Julie R
Plymouth, United Kingdom
Reviewed 3 days ago NEW

Have been coming to the Grand for approx. 10 years. We recognise all the not-so-good areas but there are still many good things about it which gets our return visit and business. The hotel is warm, cosy and oozes atmosphere with newspapers and magazines to browse. The location and view over the sea are excellent. I felt this visit there...

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Helpful?
Thank Annette S
Lancashire
Reviewed 4 days ago NEW

Entrance to hotel very nice, but bedroom very drab and hot without the radiators being on. Rather than go out for our evening meal on New Years Eve night, we decided to book the Gala dinner in the hotel at £90 a head. The meal started at 7.30 and by 10.30 we still had not had our desert. My husband...

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Helpful?
Thank KiaraLancashireLass
Salisbury
Reviewed 5 days ago NEW

My parents used to love this hotel and I was last here with them when I was 10 years old - a very, very long time ago in 1956/57. I think they still have the same carpet and decor so I would say it needs a bit of attention. I booked a single room, B&B plus dinner for 2 nights...

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1Thank Alicearmy
Reading
Reviewed 6 days ago NEW

We stayed at The grand from New Years Day for 2 nights. The hotel is very impressive from the outside. The inside felt a bit dated but that isn't an issue for me. The rooms were warm, comfortable and clean. We had a double, which had the furniture been put in logical places could have felt so much more spacious,...

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Thank pigletReading
Exeter, United Kingdom
Reviewed 1 week ago

It is one year since I last stayed at the Grand, pleased to say the restaurant has improved greatly staff were very helpful. Maintenance need to check lighting ended up walking down a corridor in the dark! The parking in the garage is still an issue. The boat has finally gone but been replaced by a company washing cars taking...

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Helpful?
Thank JSS49
SamanthasDavies, Manager at The Grand Hotel, responded to this review

Dear JSS49, Thank you for taking the time to review our hotel. I am delighted to hear that you felt there is a difference in the restaurant and that our staff are helpful. I have taken the time to share these comments with our teams throughout the hotel. Look forward to welcoming you back to the Grand soon. Regards Samantha...

Bury, United Kingdom
Reviewed 1 week ago via mobile

Good: public areas are very attractive, some great views, reasonably attentive staff, bar prices a bit steep but not nuts, good atmosphere, good breakfast selection and fast cooking to order Bad: decor in some rooms and corridors is tired (I've stayed here several times), old heating system (room hot with rad off, breakfast rads on with windows open) Ugly: they...

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Helpful?
Thank Ian B
SamanthasDavies, Manager at The Grand Hotel, responded to this review

Dear Ian B, Thank you for taking the time to leave a review. I am glad you had a good New Year weekend. Its great to hear you find our staff attentive attentive. We do have some beautiful views so I am glad to here you got to appreciate them throughout your stay. I am disappointed to hear you found...

Reviewed 1 week ago via mobile

With stunning views, we stayed here for the weekend. The staff are very welcoming, nothing is too much trouble. Very helpful day and night and also very accommodating. Food is devine, we dined in the Brasserie with our two little baby boys and Restaurant 1881 the day after. If there is a place to stay and go we would absolutely...

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Helpful?
Thank Gareth L
SamanthasDavies, Manager at The Grand Hotel, responded to this review

Dear Gareth L, Thank you very much for taking the time to leave such a wonderful review. I have taken the time to share these comments with the teams and I am delighted to hear that you found our staff welcoming with nothing that what too much trouble. We will look forward to welcoming you to the Grand in the...

Swansea County, United Kingdom
Reviewed 1 week ago

Went for an overnight stay, Had a secret deal on Booking.com. Room was lovely and spacious with tv, hairdryer and tea making facilities. Made the most of the facilities with a swim, sauna and jacuzzi. would have liked a spa treatment but it was fully booked. The breakfast was included and there was plenty of choice for either a cooked...

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Helpful?
Thank ShezzaT
SamanthasDavies, Manager at The Grand Hotel, responded to this review

Dear ShezzaT, Thank you for taking the time to leave a review following your stay with us at the Grand. I am delighted to hear that you made full use of our facilities within the hotel and that you found your room spacious and lovely. We will look forward to welcoming you to the Grand again in the future. Regards...

Tonbridge, United Kingdom
Reviewed 1 week ago

Having stayed here a number of times over the years , I always felt it was a 5* hotel in terms of amenities and location, but only 3* in terms of food, service and rooms. This time we noticed a big improvement, staying over the busy Xmas week. Our room was a large family double which had just been redecorated-not...

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Helpful?
Thank Julian V
SamanthasDavies, Manager at The Grand Hotel, responded to this review

Dear Julian V, Thank you very much for taking the time to write a review on our hotel. I am delighted to hear that our food and service has improved and this is something we strive to deliver. Happy New Year to you and we will look forward to welcoming you back to the Grand in the future. Regards Samantha...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Gainsborough
The Gainsborough
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more   less 

Additional Information about The Grand Hotel

Address: Sea Front, Torquay TQ2 6NT, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Price Range: $107 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 132
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Torquay
#12 On the Beach Hotel in Torquay
#15 Luxury Hotel in Torquay
#16 Business Hotel in Torquay
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
8 questions
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Bideford, United Kingdom
9 months ago
Seagrave, null, United Kingdom
over a year ago
Devon UK
14 days ago

See all questions (8)

Questions? Get answers from The Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“312 seavview and spacious.”
 of 5 bubbles annettes792, 13 Jan 2017 | Read review
“Go to another hotel.”
 of 5 bubbles KiaraLancashireLass, 12 Jan 2017 | Read review
“Sea view rooms are definitely going to be special”
 of 5 bubbles Alicearmy, 11 Jan 2017 | Read review
“We had the room by the railway station, this was not a problem but could hear tv in next room even though it was not loud.”
 of 5 bubbles ShezzaT, 8 Jan 2017 | Read review
“Seaview rooms are available for a premium and will afford a beautiful view of sunrise over the bay,but depends on budget.”
 of 5 bubbles sporty60, 31 Dec 2016 | Read review
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