Riviera Hotel

Riviera Hotel

New revamped balcony room, well worth the price of an upgrade.
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About

3.5
#47 of 81 hotels in Torquay
4.1 of 5 bubbles
Location
3.5 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
A warm welcome awaits you at the Riviera Hotel in the heart of Torquay on the English Riviera. We offer good value, friendly and comfortable accommodation and are just a stones throw away from Torquay's award winning beaches, sparkling blue sea and all that the English Riviera and surrounding area has to offer. Here at the Riviera Hotel we offer fantastic value for our all our guests, whether you are travelling on business, with family or as part of a group. Our accommodation comprises of 145 en-suite bedrooms with digital flat screen tv, hairdryer and tea and coffee making facilities. Our rooms include singles, doubles, twins, triple and large family rooms. We have a lovely indoor pool and Jacuzzi along with a Spa to include a gym, treatment rooms and nail bar! Our restaurant caters for those who love traditional cuisine. Our Chefs will carve for you either a delicious home cooked joint or you can choose from our market day special or our vegetarian option. You can then help yourself to a variety of freshly cooked vegetables and potatoes. To follow, there is a mouthwatering choice of hot and cold desserts on offer. After dinner why not join us in The Show Bar for the evenings entertainment, including bingo followed by our cabaret act. Alternatively, make your way down to The Sports Bar for a drink and catch the latest Sky or BT Sports game showing on one of our large flat screen tv's. Purchased by the Powis family in April 2017, the Riviera Hotel is currently undergoing a programme of refurbishment to bring the hotel up to an excellent standard throughout. Please see the renovations page on the hotel website for updates on the latest works. Whether you are visiting Torquay on business or pleasure, you'll find that the Riviera Hotel makes for the perfect setting during your stay on the English Riviera.
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Property amenities
Paid private parking on-site
Public wifi
Pool
Bar / lounge
Evening entertainment
Taxi service
Banquet room
Meeting rooms
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Room features
Desk
Housekeeping
Telephone
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English

Location

Belgrave Road, Torquay TQ2 5HJ England
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Exeter Airport
30.9 km
See all flights
3.5
3.5 of 5 bubbles1,714 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Riviera Hotel boasts a pleasant atmosphere with an appealing mix of modern and classic decor, according to guests. Its prime location near the beach and local amenities is widely appreciated. While the rooms receive mixed reviews, with refurbished ones earning praise, some guests have expressed dissatisfaction with dated aspects and upselling strategies. Service experiences at the hotel vary, ranging from commendable to disappointing encounters with staff. The hotel's cleanliness, particularly in the refurbished rooms and common areas, consistently earns positive remarks from visitors. However, the additional charges for essential amenities like air conditioning and accessible facilities have been a point of contention.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
Libby033 wrote a review Jan 2020
Royal Tunbridge Wells, United Kingdom
3.0 of 5 bubbles
Our in the South Wing was very cold. The windows were only of single glazing so there was a lot of condensation and it felt draughty. I believe so many complained that the heating was eventually turned up. Our bathroom had a lot of mould/damp.I know the hotel is in the middle of being reburbished so I would advise paying more for an upgraded room.

The food was quite good but being self-service a few elderly/disabled people with walkers had difficulty in getting and carrying `their meals and I felt some support could have been provided by the waiters/waitresses, particularly when they just asked for a glass of water.. The carvery was very good.

The hotel wasn't ideal for those with walkers if they wished to access various large halls due to the stairs. The hotel's corridors were also fairly narrow too. On booking a bedroom they would have to ensure the management gave them an accessible room from the lift which I am sure would be arranged. The hotel also provided a stair lift on one floor at least.

There was no allocation of meal times which caused mayhem with a couple of hundred people wanting to enter the dining room at the same time. This caused a great deal of stress to many residents and the manager. Perhaps they should introduce a system of meal-time and table allocation?

Towels are only changed once if you are resident for at least 5 days otherwise if you want clean ones you are charged 50p for each towel.

The hotel is a fair walk to the main shopping centre but there is a 22 bus which passes the hotel. It was a shorter walk to the seafront and the coastal walk.

A reasonably priced budget hotel but either upgrade or go in the warmer months.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Upgrade if possible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DollyWarwick wrote a review Feb 2020
Warwick, United Kingdom
4.0 of 5 bubbles
We booked the Rivera through National coach holidays, one we booked I looked at the reviews and was a little sceptical, but I was very pleasantly surprised. The welcome from the Reception was warm and prompt, I took the offer of a refurbished room as I wanted to make sure that we had easy access to the lift and that there was an easy shower for him to use, for the small fee of £10:00 per night it was worth it to me. We really hadn't paid much at all for the 3 night holiday. The room was more than adequate, very comfortable bed and pillows, easy to use shower with pipping hot water, the room was heated well and had access to openable Windows. The restaurant was good and the food very much better than expected. Breakfast service included a choice of 2 juices, fresh and dried fruit, yogurt, 3 choices of cereals plus yogurt. Toasting machine was quick. Hot food at breakfast was good, great bacon, fried eggs were lovely and not swimming in fat , sausages were well cooked and quite flavoursome. My particular guilty please of fried bread was delicious. Evening meal had a choice of 2 soups, vegetable soup was particularly good, followed by a carvery offering 2 choices of meat and a vegetarian choice, the vegetables were fresh and well cooked. We were there for an entertainment weekend and the performers were excellent and well received by the audience. All in all an excellent value for money hotel and entertainment.
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Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Get a refurbished room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
CharRaisa wrote a review Jan 2020
North Cornelly, United Kingdom
+1
4.0 of 5 bubbles
Thoroughly enjoyed our stay at The Riviera Hotel.

Staff were fantastic, cant praise the floor staff in the dining hall enough. They are brilliant.

The food was great, compliments to the chef.

The room was large, clean and comfortable, a little outdated but I paid £119 for 2 nights breakfasts and evening meal, plus the event tickets included in the price. If that isn't value for money, I don't know what is.

The hotel location is only a few minutes walk from the seafront with a coastal walk along to the town centre or a short bus ride of course for some shopping of that's your thing!

I didn't get the chance to get in the pool but it looked clean and the jacuzzi was really tempting, if I had my cozzie I might of actually gone for it!

All in all, I would stay here again, and would recommend to anyone looking for a short break that's value for money. You can upgrade your booking for a small fee to stay in a newly refurbished room but that's entirely your choice 😊
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BPowis, Owner at Riviera Hotel
Responded Jan 27, 2020
I am so glad that you enjoyed the weekend, and to see some lovely photos of you having a great time. Thank you for posting your review to balance some of the other attendees views over the weekend.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma wrote a review Aug 2020
Loughborough, United Kingdom
1.0 of 5 bubbles
To say the hotel had only just opened the week we went you would have thought lock down may have been used to do work at the hotel. The whole place is in desperate need of a redecoration.

We arrived at 1.30 and they wouldn’t let us check in even though the hotel was empty, paying £7 per day to park is ridiculous but the worst thing is the aggressive laminated letter that’s left in the room.
This read that you do not get a new towels unless you stop longer than 5 days due to minimum wage rising and them spending £100,000 on a new swimming pool! I don’t want to know about this I found the letter very negative and I don’t feel putting “you would use the same towels at home for 7 days so why do you feel you need one every day here!!! It’s very aggressive.

Charging £10 per night for a redecorated room is appalling surely all rooms should just be kept to a decent standard.
The place is the hotel equivalent of flying Ryanair, they try to milk money out of you at every opportunity
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
badgerswood23 wrote a review Jan 2020
Caerphilly, United Kingdom
+1
3.0 of 5 bubbles
We stayed here from 10th to 14th January on our first ever coach trip.

I was impressed with the speedy and efficient check in. We were last off the coach and waited about 2 mins for our keys.

We were offered an upgrade to a refurbished room for an extra £30 and took it.

The room was a disappointment really and still needs a bit of thought. There was a hole in the wall (photo attached) the curtains would not close in the middle and didn’t completely cover the window (see photo). This was due to the ball end on the curtain rail. However if this was removed and the rail flush to the wall there wouldn’t be this issue. I found that the mirror above the dressing table was in the wrong place as coupled with the open curtains anyone in the car park could see straight into the room! Eek!

The cleanliness of the room could have been better. We had a stained mattress protector and I reported it to housekeeping. A lady came and said, “I don’t believe you as I checked all the protectors”!! She should have waited until she saw the stains before calling me a liar! (Photo attached)

The floorboards creaked so very much though! Next door were awake at 5.30am every morning and as a result so were we!

The bed was hard and the pillows so very thin.

Entertainment was mixed and the comedian/singer was not to our taste but for the price we paid it was good value.

Evening food was amazing! Again really good value.

I had a problem with breakfast though. I am a coeliac and have just had my gall bladder removed so had to avoid fried food. There were no gluten free cereals available (not a problem for me usually) so I asked if I could have a poached or boiled egg. I was told no, fried only. So that only gave me an option of dry toast for breakfast.

I thought maybe if if I asked in the evening so there was a chance to prepare it then I may be in luck so asked again explaining my reason for the request. Was given a very firm no!

The pool and jacuzzi were good and there was a small gym available for those who wanted it. It’s new and on another occasion I would certainly use it.

Towels were only changed if you stayed for 5 days or more but you could pay to change them if needed. Showering twice a day on holiday means that you use the towel 10 times before changing it! Yuk!! The reason was that it was better for the environment but we had to keep the heating on and towel rail on 24/7 to dry the towels for the next use. Something I wouldn’t normally do

The corridors were narrow, it wasn’t easy to navigate and we were sent in a wrong direction by one member of staff and had to go back and ask again.

Overall the hotel is good value for the price that we paid. The rooms, despite being refurbished still need some work - please sort the floorboards out!

If you are looking for a budget hotel with a reasonable meal and entertainment then this hotel fits the bill.

If you want a comfortable nights sleep though - then you may not get it!

Upgraded rooms still need some work as you can see from the photos
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BPowis, Owner at Riviera Hotel
Responded Jan 24, 2020
Thank you for your extensive review, my apologies regarding the damaged wall, unfortunately as all our refurbished rooms are generally booked up, if the damage was done by the previous guests we may not have been able to repair it before the next arrival. No doubt it will be attended to whilst we are closed for a couple of weeks during January. We will also have a look at what can be done regarding the curtains. I will also respond to a couple of other points, to clarify the position for other guests. Yes, we don’t change the towels during a four night stay, but the option is there for every guest, for a small charge, to have them changed as frequently as they would like. This gives the choice for the guest rather than imposing higher rates for everyone, saves on unnecessary impact on the environment and encourages everyone to think about how often they want their towels changed. Most guests also turn their towel rail on in their bathrooms throughout their stay to keep the bathroom warm, not just to dry their towels. As for breakfast, even being a coeliac and needing to avoid fried food presumably doesn’t stop you having the yoghurt, fruit salad, melon, grapefruit, porridge and actually rice crispies are also gluten free, unfortunately if we cooked items to order that would require an additional breakfast chef, which would add to costs. We offer an all you can eat self service breakfast, we can’t then also offer an al a carte, cooked to order breakfast within the rates paid, it has to be one or the other and the majority of our guests prefer the choice. Finally the floorboards, easy to say ‘sort them out’, not so easy in practice, whilst closed for two weeks we have spent over £50,000 replacing the rest of the corridor carpets, which has been a massive task, and whilst doing that we have tried to sort as many of the floorboards as possible but they still squeak despite screwing as many down again as possible. I am glad you enjoyed the food and thought your stay value for money overall.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura B wrote a review Aug 2020
London, United Kingdom
2.0 of 5 bubbles
I’ll keep this short. Everything that has been mentioned about the state of the rooms is true. Yes the manager is right, you can upgrade, but why should you have to in order to experience a clean room that isn’t falling apart - a minimum standard to expect in my opinion. As far as the towels not being changed unless you pay or stay for more than 5 nights, well I have never come across anything like it. Every hotel that I have ever stayed in previously gives you the option of either hanging your towels up if you don’t want to change them or putting them in the bathtub so that a fresh set can be provided. This to me is nothing to do with the environment and more a money making scheme. Previous responses to comments have stated that this hotel provides value for money - yes it does if your standards are very very low. It would be helpful if the hotel provided actual photos on websites of what the unrefurbished rooms were actually like in terms of dirty carpets and curtains, ripped wall paper, etc to perhaps save on complaints from people that weren’t expecting these standards. I wasn’t asked upon checkout how my stay was - perhaps the reception staff know better than to invite the negative feedback.

On a positive note, the staff were friendly, the hotel is in a good location and the pool facilities were fine.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DogBoy wrote a review Aug 2020
Langport, United Kingdom
1.0 of 5 bubbles
The place is definitely in need of modernising and a lick of paint. On arrival there’s a ‘please understand whilst we refurbish’ kind of sign - yet no signs of any work actually taking place anywhere. Rather than discounting rooms yet to be upgraded the management seem to have taken the bizarre approach of offering the new rooms for more money. Housekeeping is a very random process, they didn’t even make the room up on one day and they refuse to change towels - so expect to see the ones you left wet that morning still wet when you return only folded (sometimes) so that now they smell as well. Our room was also very hot with no ventilation other than opening the window onto the main road outside - so sleep was both noisy AND uncomfortable. Breakfast is an exercise in foraging for the least stale bowl of cereal that’s been sat out for hours whilst washing it down with reconstituted watery ‘fruit’ juice before visiting the hot counter for the cheapest catering product possible fried breakfast. All whilst your server thinks it’s entirely appropriate to call you ‘alright mate’ as she pours something claimed to be coffee. We’d originally thought about booking for five nights..... VERY glad it was only four and I think if we’d have had an option to have moved by night two we’d have done so!!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret T wrote a review Aug 2020
Manchester, England, United Kingdom
+1
2.0 of 5 bubbles
Arrived for a two night stay, upgraded to a refurbished room! Receptionist was welcoming, the hotel was very tired through the corridors, When in the room which was a traipse up and down stairs! The furniture was old, balcony needed a good clean and repaint, pillows on the bed were wafer thin and looked like they had been there for years! The bathroom at first glance looked lovely, the toilet seat was stained, grout was yellow and the woodwork around the door looked liked it hadn’t been cleaned in a long time. We had paid just short of £300 for a two night stay through Booking.com which was definitely not value for money! The breakfast was lovely although the dining room was very crowded! One good thing was the hand sanitizer all over hotel but social distancing was hard due to the narrow corridors. On a last note car parking was hit and miss with finding spaces, I paid £14 for two days to park but that wasn’t a problem considering how close the hotel is to the seafront
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MolCheltenham wrote a review Aug 2020
Cheltenham
4.0 of 5 bubbles
We booked 3 rooms last minute through Booking.com for 3 nights, Wednesday to Saturday after having another holiday cancelled with just 48 hours notice.

We phoned the Hotel to tell them that we would not be checking in until 10 pm which was no problem for them. Reception staff are all very pleasant explaining where everything was located. We had booked refurbished rooms and although they looked as if they had been decorated recently, the furniture was a little dated and tired, but all functional. One of our rooms had a balcony, which was nice to sit out on. Electric fans in all bedrooms.

Breakfast was very good and considering all the Covid restrictions, the staff coped very well, even cooking the toast for guests next to all the hot food.

The car park is a bit restricted as it is open to non-residents, so people visiting Torquay could park there for a few pounds. Sports bar is very pleasant with lots of tables with umbrellas and heaters outside. Not expensive either.

We tried to extend our stay but unfortunately the Hotel was fully booked, so we were lucky to have got the late booking.

One of our grandchildren used the indoor pool, which you book at reception and seemed to have enjoyed it.

Hotel is in a good location to explore Torquay and the beach.

We would stay here again and recommend.
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Date of stay: August 2020
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Go for refurbed rooms. Only £10 per night extra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carol f wrote a review Sep 2020
Ellesmere Port, United Kingdom
4.0 of 5 bubbles
We stayed from the 5th September till the 12th September.
We had a lovely stay here. We booked last minute as we we're undecided where to go.
The Riviera isn't a 5 star hotel. Yes it is basic but our room was lovely and clean nicely decorated.
And the staff did their very best under difficult circumstances.
Sanitizer was well positioned through out signs asking everyone to wear masks in public places. (this was done by some but not everyone this is not the hotels fault)!
I found breakfast had a good choice and the evening meals where limited but fare was at a good standard.
I spoke to some of the staff and they where explaining to me that the hotel had been closed like most business.
I feel like alot of these comments are not fair especially when the locals need work.
I found when I took the time to listen that the staff where trying there level best with a difficult situation.
I had a lovely chat with Katherine the waitress before I left and it was lovely chatting to her.
I spoke to two different night porters and they too where professional and helpful.
Reception staff were welcoming and pleasant and also humerus.
Bar staff did there jobs well.
Yes the hotel has some decorating issues but it didn't put us off having a good time.
The bedding was clean and our bathroom was lovely.
Under the circumstances I think this hotel has done a fair job of opening after lockdown.
A bit of unerstanding and kindness is all anyone wants.
Lots of issues within Torqay lots of hospitality businesses being closed. Shops to all the restaurants had limited menus or food that they couldn't get.
So most businesses have been affected.
Thanks again everyone and funnily enough there where some guests that go back every year!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra K asked a question Nov 2023
1 contribution
Is there a disable toilet near the entertainment
Answer from Sue D
Cardiff, United Kingdom12 contributions21 helpful votes
Yes but on ground floor level have to use chair lift as 6/7 stairs up to entertainments room.
Sandra K asked a question Nov 2023
1 contribution
Is turkey and tinsel waiter service or buffet please
Answer from BPowis
Torquay19 contributions10 helpful votes
All our meals are buffet service.
peter B asked a question Oct 2023
Do they cater for gluten free
Answer from Simon F
Leeds, United Kingdom38 contributions6 helpful votes
If you contact the hotel and let them know the day and date of your arrival I am sure they will be able to cater for you
jand asked a question Apr 2023
33 contributions6 helpful votes
Do the twin rooms have a hairdryer
Answer from Doug T
Seaham, United Kingdom154 contributions128 helpful votes
Our room did so I should think they all do.
Lilian H wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Book with hotel and get free car park"
Read full review
Jan wrote a tip Jun 2024
The Royal Town of Sutton Coldfield, United Kingdom37 contributions20 helpful votes
1.0 of 5 bubbles
"Avoid this hotel if you like good food"
Read full review
annsworldtour wrote a tip Jun 2024
Tamworth, United Kingdom124 contributions88 helpful votes
4.0 of 5 bubbles
"Lifts not available to all floors or areas"
Read full review
Jfood94 wrote a tip Jun 2024
Farnham, United Kingdom62 contributions10 helpful votes
2.0 of 5 bubbles
"Avoid at all cost,"
Read full review
Flyer10489362875 wrote a tip May 2024
18 contributions1 helpful vote
4.0 of 5 bubbles
"Avoid the hassle and upgrade your room, the ones not refurbished are awful. "
Read full review
Not the right property for you?
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PRICE RANGE
C$112 - C$183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rainbow international torquay, hotel rainbow international
FORMERLY KNOWN AS
Rainbow International Hotel
LOCATION
United KingdomEnglandDevonEnglish RivieraTorquay
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Riviera Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Riviera Hotel
Which popular attractions are close to Riviera Hotel?
Nearby attractions include Torre Abbey (0.3 km), Jungle Journey Adventure Golf (0.1 km), and South West Coast Path Walk- Meadfoot & London Bridge (0.1 km).
What are some of the property amenities at Riviera Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Riviera Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Riviera Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Riviera Hotel?
Conveniently located restaurants include Las Iguanas, Visto Lounge, and Indi-Yang.
Are there opportunities to exercise at Riviera Hotel?
Yes, guests have access to an indoor pool during their stay.
Is Riviera Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Torquay.
Does Riviera Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Riviera Hotel?
Many travellers enjoy visiting Torre Abbey (0.3 km) and Friends Of Oldway (3.3 km).
Is Riviera Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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