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Hallmark Hotel Bournemouth West Cliff

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Hallmark Hotel Bournemouth West Cliff
Hallmark Hotel Bournemouth West Cliff
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1,705 Reviews from our TripAdvisor Community

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There are newer reviews for Hallmark Hotel Bournemouth West Cliff
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Showing 1,699: English reviews
Luxor, Egypt
Reviewed 3 weeks ago via mobile

The hotel staff were good. On check in we had to wait a bit as they seem under staffed. The room was cold as the heating didn't work it took some time to get sorted. Again I think this was a under staffed issue. The food was good in the hotel and the restaurant staff very good and attentive. The...

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Helpful?
Thank hammamhike
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Hammamhike, Thank you for your feedback on the hotel. I am sorry to hear your check in was not as quick as expected, but please to hear the staff in the restaurant were attentive. We hope to welcome you back soon. Kind regards, Paul Clarke General Manager

Reviewed 3 weeks ago

I had planned a relaxing trip to this hotel with my partner for my 35th birthday and I left feeling stressed and tired. On arrival we expected to have wine and chocolates in our room as part of the deal this however wasn't there, we asked reception and my partner had to go to the bar and collect the wine,...

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Helpful?
Thank Carrie M
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Carrie M, Thank you for your feedback on the hotel. I am sorry to hear that your initial welcome was disappointing and the room was not as expected. If you would like to discuss your stay with me further please contact me directly. Kind regards, Paul Clarke General Manager

Bournemouth
Reviewed 3 weeks ago via mobile

I live locally but desperately needed a short break with a change of scenery! From booking, to the welcome I received on checking in, I had 5* service. I'm disabled so requested a ground floor room. It was beautiful - plenty of space for me to get around, a huge comfy bed, nicely decorated with pictures that matched the theme...

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Helpful?
Thank KGBH
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear KGBH, Thank you for your feedback on the hotel. I am pleased to hear that the room was accommodating and comfortable and you also enjoyed all the little touches in the room. I am glad you were able to use our leisure facilities. Thank you for all your lovely comments I will pass them on to the team. We...

Southampton, United Kingdom
Reviewed 3 weeks ago via mobile

Today I went for a spa day with my sisters & mum - in - law. From the start the spa receptionist was dismissive. Then they told us that there were no bath robes but they were waiting for a delivery. At first this didn't phase us but we were concerned when they still hadn't arrived by 12pm. I asked...

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Helpful?
Thank Sharon B
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Sharon B, Thank you for your feedback on the hotel. I am sorry to hear that your overall experience was not as expected and that initially your sisters injury was not taken seriously but pleased to hear that Paige rectified this redressing cleaning and covering the wound and that the accident form was filled out. I am pleased Leah...

england
Reviewed 3 weeks ago

very spacious comfortable room. clean and well stocked. We found going into the bathroom a bit difficult as the door could not be opened widely. Just a bit of house keeping can sort that problem out. I was not happy to have to pay £10 a day after paying so much to stay there. That should be free. I chose...

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Helpful?
Thank desboy
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear desboy, Thank you for your feedback on the hotel. I am pleased to hear that your stay and room was clean and comfortable. We have advertised since the beginning of last year highlighting we will be implementing charges in summer 2016. We hope to welcome you back in the future. Kind regards, Paul Clarke General Manager

Fareham, United Kingdom
Reviewed 3 weeks ago

As a Christmas present we were given a wowcher to stay one night at this hotel including breakfast, an evening meal, chocolates and a bottle of wine and decided to book an extra night 28/29th January and thought this would be our celebration for our 35th wedding anniversary . Having read the reviews on trip advisor and they were mixed...

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Helpful?
1Thank Paul B
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Paul B, Thank you for your feedback on the hotel. I am pleased to hear your welcome was informative and friendly, Chrissy is a great asset to reception and I will pass on your lovely comments. I am sorry to hear of the issues with your room, but glad Chrissy again was able to assist where possible. I am...

Radcliffe, United Kingdom
Reviewed 4 weeks ago

Had to use the hallmark west cliff hotel for 10 days while working in the area on nights.. so used the hotel to sleep during the day for me the hotel could have been better,,firstly we mention to the hotel and they knew that we was night workers so was sleeping during the day, so they did tell us that...

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Helpful?
Thank si2008
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear si2008, Thank you for your feedback on the hotel. I am sorry to hear that you were disturbed while staying with us, and the issues with your hot water. We do try and accommodate all guests expectations and offer room moves where possible I am sorry this was not offered. We hope to welcome you back in the future....

ireland
Reviewed 4 weeks ago via mobile

I booked a single room for my two night stay in this hotel and on arrival was given a complimentary upgrade to a double room with Sea View. The room was very well decorated and very comfortable The staff where very helpful and pleasant I ate in the restaurant on both nights and the food was very well presented and...

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Helpful?
Thank ginogenie
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear ginogenie, Thank you for your feedback on the hotel. I am pleased to hear that your room was comfortable and you were given an upgrade. I am glad you were able to enjoy the restaurant and the staff looked after you. We hope to welcome you back soon. Kind regards, Paul Clarke General Manager

Reviewed 4 weeks ago via mobile

Very friendly and helpful staff. We quickly realised we had a plumbing blockage in our room, and the staff acted quickly to move us to a new room without any hassle. The spa facilities were good. I particularly enjoyed the choice of the indoor conservatory pool as well as the other subterranean pool and spa facilities. Great to sit in...

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Helpful?
1Thank Malcolm H
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Malcolm H, Thank you for your feedback on the hotel. I am pleased to hear that the staff were friendly and efficient in making sure you were moved to an appropriate room. I am glad you were able to use our spa facilities, I will pass on your comments to the team. We hope to welcome you back soon....

Dorset, United Kingdom
Reviewed 4 weeks ago via mobile

Came back to the hotel for a bite to eat / work and was extremely impressed. The hotel has really improve since me last visit. Staff where amazing as always and could not do enough to help. Menus have had a complete refresh and now contain simple but tasty choices. Just what you need for lunch or dinner. Special shot...

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Helpful?
Thank Joe R
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Joe R, Thank you for your feedback on the hotel. I am pleased to hear your experience with us was welcoming and the staff were attentive. I will pass on your comments to the team. We hope to welcome you back soon. Kind regards, Paul Clarke General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. We also offer very good WIFI, and free car parking. ... more   less 

Additional Information about Hallmark Hotel Bournemouth West Cliff

Address: 7 Durley Chine Road, Bournemouth BH2 5JS, England
Region: United Kingdom > England > Dorset > Bournemouth
Price Range: $89 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Bournemouth West Cliff 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Bournemouth Hallmark Hotel
Hotel Style:
#9 Spa Hotel in Bournemouth
#16 Luxury Hotel in Bournemouth
#17 On the Beach Hotel in Bournemouth
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Bournemouth West Cliff staff and other travellers.
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Questions? Get answers from Hallmark Hotel Bournemouth West Cliff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 56 if at all possible. Better still stay at the East Cliff Hallmark whcih is much better.”
 of 5 bubbles JerryO162, 15 Feb 2017 | Read review
“Very easy to find off the ring road. Excellent parking. Short walk into town ( if you want to !!! )”
 of 5 bubbles , 15 Feb 2017 | Read review
“Not sure what to All rooms are fine but to be honest It would not be my position to say which ones are best”
 of 5 bubbles micksquash, 13 Feb 2017 | Read review
“room 203 is considered one of the best rooms”
 of 5 bubbles nrutti, 22 Jan 2017 | Read review
“Get an upgraded room and you will not regret it.”
 of 5 bubbles English123Uk, 20 Jan 2017 | Read review
5 of 5