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It's a shame my review is mostly about a shower which delivered not more than a trickle of water. Not much need for a shower screen as it barely reached it. The temperature was fluctuating to a point that burned you or made you very...More
Thank Pete C
Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 13 June 2016
Dear Pete,many thanks for the review which i was dissapointed to read, please accept my sincere apologies for this happening and we will certainly learn from it, to date wehave replaced over 30 shower heads and installed five pumps to improve our showrs. i have...More
Had a one night stay with lunch, spa, dinner and breakfast. Fantastic value for money, food was delicious and very generous, staff were extremely helpful and attentive and spa treatment was exceptional. Overall a fantastic stay, however the rooms are looking very tired and in...More
Thank Grace S
Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 11 June 2016
Dear Grace S, thank you for your feedback I will pass on your comments to my team. I'm glad you had an enjoyable stay and hope to welcome you back again.
My experience with this hotel started in January as I was booking it for a hen weekend. We wanted somewhere with a spa so we chose this hotel as it looked nice.
They do not phone back when you ask them to. They do not...More
AA 4 star it certainly isn't, rooms dating back to the 70s, stained sheets, lumpy beds. Booked 3 nights through trip advisors affiliates paid fully upfront then told I couldn't get a refund if I checked out early. Ended up checking out early anyway and...More
1 Thank Rob D
Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 9 June 2016
Dear Rob D, many thanks for the feedback for which i was dissapointed to read.Having spoken to the team we have no record of your feedback or request at reception, unless you are referring to the third party provider.either way we are happy to discuss...More
I booked 2 rooms back in January to stay over the bank holiday weekend in May as a surprise for my daughters 18th birthday. I specified this in my booking and asked if we could have one of the best rooms! I paid £674 for...More
2 Thank blackberryssh
Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 3 May 2017
Please allow me to apologise for the short comings you experienced during your stay.
May I take this opportunity to thank you again for taking the time to write to us, as it is feedback such as yours that affords us the chance to constantly...More
US$98 - US$227 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
#11 Spa Hotel in Bournemouth
#16 Luxury Hotel in Bournemouth
#18 On the Beach Hotel in Bournemouth
Number of rooms
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Response from robmarkie | Reviewed this property |
As the previous option we were on a package and the menu certainly had 3 courses which we enjoyed. Not certain about a children's menu but there were certainly a number of children eating of varying ages.