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The Mermaid Inn

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Traveller (554)
Room & Suite (471)
Dining (71)
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Overview
  • Excellent60%
  • Very good26%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Banquet Room
3 Star Hotel
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Rooms
Jun. 8Jun. 9
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,113)
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Traveller rating
633
280
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633
280
106
41
29
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All reviewssteeped in historyelizabethan chamberfour poster bedcreaky floorscar parkstep back in timenight portervenisonthis wonderful hotelfire escapeinglenook fireplacehistoric hotelopen firenooks and cranniespublic roomsolde worldelow beams
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1 - 5 of 1,089 reviews
Reviewed 1 week ago

I could not fault the excellent, friendly, helpful service I received from every member of staff I came across without exception, nothing was too much trouble for them, I also listened to how they spoke to other guests, and how they interacted with each other...More

Thank James W
Response from Martin B, Guest Relations Manager at The Mermaid InnResponded 1 week ago

Thank you for your review. We will share your fulsome praise with the staff. We strive for high standards, so we are always excited to receive testimony to the quality of The Mermaid experience. We look forward to welcoming you again to The Mermaid in...More

Reviewed 1 week ago

We stayed here for 2 nights B&B for £199 with a deal from Travelzoo, in March this year. I've waited until today, to write this review, as I wanted to read other guests opinions on their experiences of this inn. Sadly, all I've ever read...More

2  Thank Frances D
Response from Martin B, Guest Relations Manager at The Mermaid InnResponded 1 week ago

Thank you for your review. We will share with the staff your comments praising their kindness and care. The staff strive everyday for friendly attentive service. We are sad to think you consider our responses are defensive. The purpose of our responses is to manage...More

Reviewed 1 week ago

Just back from a 2 night stay. The building is absolutely amazing. Having read some negative comments from other guests, I’m staggered by people not appreciating the age and character of the property. Yes, the bathroom floor slopes and floor boards creak and light seeps...More

Thank Tartybreeks27
Response from Martin B, Guest Relations Manager at The Mermaid InnResponded 1 week ago

Thank you for your review. We will share your praise with the staff, for their friendly helpful service, and for the quality of the food. The Mermaid is unique, there is no other building like it. The Mermaid is a living time capsule, of a...More

Reviewed 1 week ago

I had been longing to stay at this hotel for years so a weekend away for my wifes birthday was very much anticipated. The Hotel has character and feels very inviting on arrival. Our room was very pleasant and cosy, no problems there. For some...More

2  Thank Martin V
Response from Martin B, Guest Relations Manager at The Mermaid InnResponded 1 week ago

Thank you for your review. We are more than disappointed to read your review. We strive for friendly attentive service, which is borne testimony to by the many reviews we receive praising the service. Clearly we failed to provide you with the quality of service...More

Reviewed 1 week ago

We were met by the fabulous Glenn, who showed us to a table in the parlour as the bar was full. He could not have been more helpful. He moved the chairs and table so that we were more comfortable, took our order and was...More

Thank Karen B
Response from Martin B, Guest Relations Manager at The Mermaid InnResponded 1 week ago

Thank you for your review. We will share your praise with the staff, and especially with Glenn. We strive for friendly attentive service, so it is always excitibg to receive testimony such as yours. We hope we can welcome you again in the future.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Banquet Room
Things to do
Restaurant
Details
Price range
US$178 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$178 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (554)
Room & Suite (471)
Dining (71)
Business Centre & Event Rooms (4)
Questions & Answers
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Clare B
March 4, 2018|
AnswerShow all 3 answers
Response from skukusa1 | Reviewed this property |
Why don’t you phone the hotel?
0
Votes
sez28
November 5, 2017|
Answer
Response from Martin B | Property representative |
We allow dogs to stay in the hotel by prior arrangement. Guests must provide bedding and there is a charge of £5 per dog. Dogs are not allowed in any public spaces in the hotel. So when booking inform reception and they... More
0
Votes
Jeanne N
August 21, 2017|
AnswerShow all 4 answers
Response from PWoodward | Reviewed this property |
Sorry we drove
0
Votes
Room Tips
"Find a decent sized car park"
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"We did not stay there, but if come again I would definitely do."
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"Avoid room 18 and any with car park view if windows inadequately shaded."
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"The rooms are different sizes and prices, only saw the inside of 3 rooms, which were all nice, Dr Syns..."
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