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The Mermaid Inn

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#3 of 9 Hotels in Rye
Certificate of Excellence
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The Mermaid Inn
The Mermaid Inn
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843 Reviews from our TripAdvisor Community

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Showing 823: English reviews
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Atlanta
Reviewed 3 days ago NEWvia mobile

Arriving at this Inn was amazing! It ticked all the boxes for my American partner! She was overwhelmed by the antiquity and originality of the building, originally built in 1156 AD! Our experience from beginning to end was amazing! From learning the warren of corridors and stairs to get to our room and finding our way out, to the friendliness...

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Helpful?
1Thank croakies
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We have shared your wonderful review with all the staff concerned. The Mermaid, rebuilt in 1420, has been lovingly curated by the same owners since 1993, hence she has retained all her historic charms, for our guests to enjoy today. We wish you a safe onward journey, and perhaps the Siren Call of The Mermaid...

Westcliff-on-Sea, United Kingdom
Reviewed 5 days ago NEW

We have just returned from an overnight break at the Mermaid Inn after celebrating a birthday. The level of service and the quality of the hotel was outstanding. Nothing was to much bother for the staff and our stay was all the better for their attention. The room we had was a four poster bedded one and had all the...

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Helpful?
1Thank lucasron741
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We will share your fulsome praise with all the staff concerned. We strive to meet, if not exceed our guests' expectations, so it is always exciting to receive an affirmation of our service. We look forward to welcoming you again in the future.

Worthing, United Kingdom
Reviewed 5 days ago NEW

Lovely old hotel/inn in the cobbled streets, lots of history and character. We stopped here for a drink in the bar, which was full to bursting but we were still served quickly and with enthusiasm. The staff offered us the lounge to take a seat and enjoy our drinks, which was a lovely location. Disappointed that we couldn't sit in...

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Helpful?
1Thank ZoeBailey72
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. The Mermaid is a true siren, her charms continue to draw visitors back, the charms of the historic building rebuilt in 1420, and the friendly attentive staff. We look forward to your "next time".

London, United Kingdom
Reviewed 1 week ago

I booked a very good deal on Secret Escapes and took my husband for a surprise Valentine's Day trip. It was great and we both loved it. We shall be going back. The hotel itself is a delight, with cozy fires in the residents' lounges, bedrooms that ooze atmosphere with wonky floors and beams, lots of pictures and panelling and...

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Helpful?
Thank Trangmard
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. The Mermaid rebuilt in 1420, is a truly unique place, and so exciting that you have discovered her. We will share your fulsome praise with all the staff concerned. It never fails to excite us when we receive such an affirmation of The Mermaid. We note your comment regarding the bathroom, and will as a...

Littlehampton, United Kingdom
Reviewed 1 week ago

We travelled to Rye for a romantic weekend away looking forward to staying in the much lauded and haunted Mermaid Inn. On arrival the receptionist told us that as we were only recently engaged, an older engaged couple, they were going to upgrade our room. We got a wonderful four poster bed and en-suite with all the regular accoutrements in...

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Helpful?
Thank DianneFew
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We strive at The Mermaid to meet our guests' expectations, and it never fails to excite us when we receive such an affirmation of the service provided during your stay. We will share your praise with all concerned. We look forward to welcoming you again in the future, for another "Romantic Weekend Away".

Saint Leonards, null, United Kingdom
Reviewed 1 week ago via mobile

As a disclaimer, this is only a review of the bar because we didn't stay at the hotel or use the restaurant but instead popped in for a refreshing drink after a day of walking all around Rye, up and down the hill! The venue dates back to the 15th Century and the structure and décor is a wonderful balance...

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Helpful?
Thank Mark B
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We enjoyed reading your review, and it never fails to excite us when guests share their appreciation of the unique Mermaid Inn. The present independent owners, since 1993, have through loving stewardship, ensured The Mermaid's charms continue to lure people to stop, and relax. We will share your fulsome praise with all the staff concerned,...

Rio de Janeiro, RJ
Reviewed 1 week ago

We stayed there a month ago and had a lovely time! The staff was nice, the room was clean and comfortable. The Inn is very well located, in a pretty area. The only thing that could be a problem is parking, the parking lot is not big enough. We had a lovely stay!

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Helpful?
Thank Mclaudiabravo
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We will share your fulsome praise with all the staff concerned. The Mermaid is a unique place, rebuilt in 1420, sitting at the heart of the medieval citadel of Rye. The Mermaid is also unique as the only hotel in the citadel of Rye to have on site parking. We have 31 rooms, with 25...

Reviewed 1 week ago

After many years of wanting to stay in this beautiful hotel , the day finally arrived and I was not disappointed in fact it exceeded my expectations! We arrived a little early to book in with our friends so after parking the car in hotel car park we found ourselves some seats right next to the roaring log fire which...

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Helpful?
1Thank Barbara R
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. What a fantastic affirmation for the staff and the owners of The Mermaid. We will share your review with all those concerned. The Mermaid is unique, and a special place to escape to and relax. We hope to welcome you again in the future, that the charms of The Mermaid will draw you back to...

Kent
Reviewed 2 weeks ago via mobile

There is no question that this is a beautiful building but having stayed several years ago and been totally impressed sadly my recent visit was a let down. Check in from 2pm...arrived at 2:45 and was told room wasn't ready as they'd had an electrical issue (this then turned into they were having some renovations done). Suggested it would be...

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Helpful?
2Thank SiriusB
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We have spoken with all concerned and would like to apologise that we did not meet your expectations. Clearly your issues should have been passed on so that we could have responded at the time to ensure mutual satisfaction. At The Mermaid we pride ourselves on ensuring our guests create memorable memories for all the...

Harpenden, United Kingdom
Reviewed 2 weeks ago via mobile

My wife & I had lunch here whilst on a 2 day visit to Rye and what a little gem this turned out to be. The Mermaid Inn is everything you would want from a hotel dating back to 1156 with a small cosy bar which has the biggest Open Fireplace called the Giants Fireplace with a secret passageway entrance....

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Helpful?
Thank HarpendenWrinklies
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We will share your fulsome praise with all the staff concerned. We look forward to welcoming you again in the future.

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant at The Mermaid Inn
Restaurant at The Mermaid Inn
Cuisines: European, British
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Laundry Service
Official Description (provided by the hotel)
Originally, dating from 1156, the Mermaid was rebuilt in 1420, much as it still stands today, as the principal Inn of Rye. The Mermaid now caters for those who appreciate tradition and charm, coupled with the modern facilities required by today's guest. So, from a picturesque cobbled street; step back in time to experience the unique atmosphere of one of England's oldest and loveliest Inns. ... more   less 

Additional Information about The Mermaid Inn

Address: Mermaid Street, Rye TN31 7EY, England
Region: United Kingdom > England > East Sussex > Rye
Price Range: $244 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Mermaid Inn 3*
Number of rooms: 31
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Also Known As:
The Mermaid Hotel Rye
Mermaid Hotel Rye
Mermaid Inn Rye
Mermaid Rye
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Questions & Answers

Here's what travellers have asked, with answers from The Mermaid Inn staff and other travellers.
5 questions
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Wallington, Surrey
KERALA
10 months ago
West Thurrock, United Kingdom
11 months ago

See all questions (5)

Questions? Get answers from The Mermaid Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were up in the eaves and there were lots of stairs to climb, which you wouldn't want to do if you were frail.”
 of 5 bubbles Trangmard, 15 Feb 2017 | Read review
“Ask for a room over looking the street, the car park can be a little noisy when patrons are leaving”
 of 5 bubbles DianneFew, 14 Feb 2017 | Read review
“It has no lift so ask for a ground or first floor room”
 of 5 bubbles Mclaudiabravo, 13 Feb 2017 | Read review
“warmer rooms”
 of 5 bubbles 702cassh, 23 Jan 2017 | Read review
“All the rooms I have seen look lovely”
  • room 20
 of 5 bubbles SallyECook, 21 Jan 2017 | Read review
5 of 5