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Malmaison Cheltenham

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Bayshill Road, Cheltenham GL50 3AS England
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Traveller (275)
Room & Suite (95)
Dining (40)

About

#16 of 26 hotels in Cheltenham
Location
Cleanliness
Service
Value
Experience the extraordinary. The majestic white building of Malmaison Cheltenham looks right at home just around the corner from the serene Montpellier Gardens, with the restaurant boasting a glass conservatory 'Garden Room' and beautiful terrace. Although the hotel rests in the very heart of Cheltenham, you'll instantly feel the calm and privacy of this sensitively-converted but utterly modern villa and surrounding grounds. Full of little touches and interesting nooks, our hotel is full of charm and character. Enjoy Malmaison's famous menus in our Brassiere, or cocktails and spirits in the unique ambiance of our bar. Underneath the charm and calm of our Cheltenham hotel bubbles a restrained energy, with modern bedrooms and unique meeting rooms with free WiFi.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Baggage storage
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English
1360Reviews5Q+A100Room tips
Traveller rating
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Popular mentions
janis G wrote a review Mar. 2021
6 contributions2 helpful votes
We booked a stay 3 nights to attend a family funeral, (documentation was supplied as per government guidelines) at check in we asked the lovely lady at reception (Brittany) about getting a meal delivered, she mentioned a few places, we decided on Wagamama, they delivered to the hotel, and Brittany phoned our room to say our food had arrived and she offered to deliver it, we said it’s was lovely but we will collect it, she had crockery, cutlery and napkins all ready for us. Could not fault our stay at all, although I was really worried with the Covid restrictions etc & us being in the 60+ group, But everything at the hotel was well organised. We’ve stayed at malmaisons before and have always enjoyed our stays, and hopefully we’ll get to stay again, Thank you to all your staff
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Date of stay: March 2021
Value
Service
Sleep Quality
Room Tip: We were in room 119, bright and spacious room, I’d stay in this one again
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Response from George Hatton, Other at Malmaison Cheltenham
Responded Mar. 27, 2021
Dear 841janisg, Thank-you for kindly sharing your lovely review and kind comments. We are so pleased that despite the circumstances you were able to enjoy an excellent stay with us at Malmaison Cheltenham! It is great to hear Brittney's lovely service and good local knowledge had the desired effect in making your stay with us comfortable and enjoyable; and it is great to hear our COVID-19 procedures also ensured you felt safe in the hotel. It would be lovely to welcome you back again in the near future after lockdown to provide you with another enjoyable stay. Or if you are visiting an alternative location, why not check out the other Malmaison & Hotel du Vin properties across our UK portfolio! Kind regards, George Hatton FOH Manager
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Rebecca P wrote a review Mar. 2021
1 contribution
Stayed here for the best part of 2 weeks for work as a nurse. Felt apprehensive about staying away during COVID but this hotel really helped to make me feel safe and comfortable. Very good COVID safety measures in place. When I arrived my room had been upgraded making my time that much more comfortable and the hotel staff had even left a thoughtful card and chocolates! The room itself was clean and well stocked with toiletries, towels, robes etc! Every staff member I came into contact with were friendly and helpful. The food in the hotel was lovely and service was quick. Thankyou to everyone for a great stay.
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Date of stay: March 2021Trip type: Travelled on business
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Response from Management Team, Other at Malmaison Cheltenham
Responded Mar. 17, 2021
Dear lil_bec15, Thank-you for taking the time to publish your lovely review and kind words. We are really pleased to hear you felt safe and comfortable during your stay despite the on-going situation, thanks to our COVID-19 safety procedures. All of us at Malmaison & Hotel du Vin are truly grateful for all of the hard work NHS staff have provided the country over the course of this pandemic. We are thrilled to hear you enjoyed our special touches, but these still do not show our full gratitude! It is great to hear that during your time with us, you found our team to be friendly - and our service quick! We really hope to be welcoming you back again in the future to one of our locations for another enjoyable stay. Kind regards, Management Team | Cheltenham
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Pezza wrote a review Dec. 2020
Gloucester, United Kingdom77 contributions27 helpful votes
A lovely hotel perfectly located for Cheltenham town and parking available for a reasonable fee. The rooms are all fine. We understand the whole restrictions around COVID but the breakfast was VERY disappointing. We paid £13 each extra for a substandard continental breakfast and for a hot breakfast was required to pay an extra fee! Incidentally not sure of all the rules, but the chef was visible from the dining room and wasn’t wearing a mask!! Seems weird that someone handling my food shouldn’t be wearing one.
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Management Team, Other at Malmaison Cheltenham
Responded Dec. 20, 2020
Dear Pezza599, Thank-you for taking the time to review your recent stay with us. We are pleased to hear you found the hotel to be lovely during your stay, finding the location of the property and parking facilities convenient. We are disappointed to hear the on this occasion you felt our breakfast service was not up to the usual high standards at Malmaison, we understand you opted to take advantage of our discounted £13pp breakfast add-on at check-in. This add-on enables you to enjoy our full unlimited continental selection, and also the full cooked options at breakfast - we are disappointed to hear there was some confusion with what this add-on included as there was indeed no additional fee for the cooked breakfast, To ensure we maintain a safe and hygienic environment in our kitchen, we always ensure all food safety guidelines are followed. As per the government Food Standards website, "widespread use of face masks specifically for controlling COVID-19 should not be required in food production settings" - this is because there is currently no evidence that food is a source of coronavirus, according to the EFSA (European Food Safety Authority). Of course, we always ensure our front-of-house staff and other members of the team who work in close proximity with each-other are always wearing a suitable face covering. We hope you'll choose to re-visit Malmaison again in the future to experience a stay to the standards you have come to expect from us. Kind regards, Management Team | Cheltenham
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Jon S wrote a review Nov. 2020
Corpusty, United Kingdom16 contributions4 helpful votes
In Cheltenham for business for a few days. The Malmaison is fairly central (if you can navigate Cheltenhams ridiculously complex one way system), the room was good, the bed was good and the breakfast was good. However, please take note management, people on business usually have a schedule to keep, and serving a breakfast ordered for 07:00 @ 07:20 doesn't cut it. I had to leave before breakfast on my last day was even delivered (ordered for 07:30, I left at 07:50 with it not being delivered). Other than that it was fine.
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Date of stay: November 2020Trip type: Travelled on business
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Response from Management Team, Other at Malmaison Cheltenham
Responded Nov. 20, 2020
Dear 731jons, Thank-you for providing us with your valuable feedback further to your recent stay here at Malmaison Cheltenham. We're pleased to hear you found the location of our hotel convenient during your stay! It is great to hear you found your room good and comfortable, and the breakfast good. We can only apologise that on this occasion you found the breakfast was not delivered at your preferred time, we have recently had to change our service to ensure we are compliant with the current lockdown rules. We are pleased to confirm however that further to your feedback these teething issues have now been resolved to ensure we are delivering breakfasts at the correct times. We hope to be welcoming you back again in the near future for another pleasant stay with us! Kind regards, Management Team | Cheltenham
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Julie S wrote a review Nov. 2020
Stevenage, United Kingdom68 contributions32 helpful votes
This was a very well positioned hotel in Cheltenham. Very grand exterior and clean inside . Room was executive room with large bath and shower bed very comfy . Bizarre toiletries the opposite end so had to get up for shampoo!!! while in the bath. Plenty of restocking of tea and coffee when asked and left the next day in the room . Breakfast was excellent even for a coeliac like me plenty of choices but as COVID friendly would have preferred to see choices than answer waitresses questions each morning but that’s not their fault . Bar staff and reception staff very attentive , efficient and helpful. Would recommend for a stay
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Date of stay: November 2020Trip type: Travelled with friends
1 Helpful vote
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Response from Management Team, Other at Malmaison Cheltenham
Responded Nov. 20, 2020
Dear juliesM3179WA, Thank-you for taking the time to review your recent stay with us. We're really pleased to hear you had an enjoyable visit with your friends, finding our hotel located conveniently and liking the grand exterior! It is lovely to hear you found our staff attentive and helpful during your stay. Thank-you for your feedback regarding the toiletries, we'll be sure to pass this onto the relevant people. We certainly hope to be welcoming you back again in the near future for another enjoyable stay with us here at Malmaison Cheltenham! Kind regards, Management Team | Cheltenham
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PRICE RANGE
US$102 - US$194 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Montpellier Chapter Hotel
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
61
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Frequently Asked Questions about Malmaison Cheltenham
Which popular attractions are close to Malmaison Cheltenham?
Nearby attractions include Montpellier District (0.2 km), Cheltenham Town Hall (0.4 km), and Montpellier Gardens (0.4 km).
What are some of the property amenities at Malmaison Cheltenham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Malmaison Cheltenham?
Top room amenities include a minibar, a flat screen TV, and a seating area.
What food & drink options are available at Malmaison Cheltenham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Malmaison Cheltenham?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Malmaison Cheltenham?
Conveniently located restaurants include East India Cafe, Primavera Ristorante, and Cote Brasserie - Cheltenham.
Is Malmaison Cheltenham located near the city centre?
Yes, it is 0.2 km away from the centre of Cheltenham.
Are any cleaning services offered at Malmaison Cheltenham?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Malmaison Cheltenham?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Malmaison Cheltenham offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Malmaison Cheltenham?
Many travellers enjoy visiting Cheltenham Town Hall (0.4 km), Whittington Court (7.1 km), and Boer War Memorial (3.4 km).