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Queens Hotel Cheltenham - MGallery by Sofitel

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Traveller (441)
Room & Suite (101)
Traveller (441)
Room & Suite (101)
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Overview
Visit hotel website
Promenade, Cheltenham GL50 1NN England See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
Additional information
Visit hotel website
Offers from Queens Hotel Cheltenham - MGallery by Sofitel
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Reviews (1,527)
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1,496 results
Traveller rating
620
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99
74
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LanguageEnglish
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620
495
208
99
74
Show reviews that mention
All reviews imperial gardens afternoon tea brasserie blanc car park lovely hotel third floor deluxe room an upgrade walk in shower beautiful building town centre bars and restaurants lovely room short break night's sleep stayed for one night breakfast was excellent
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1 - 5 of 1,496 reviews
Reviewed 2 days ago via mobile

Excellent base for a mini break. Well positioned for Cheltenham town centre and its many restaurants and bars. Rooms comfortable, staff friendly and efficient, good on site parking. The lounge, bar and impressive atrium all add to the experience. Gloucester and the Cotswolds within easy...More

Thank Stuart M
Response from ErolUr, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded yesterday

It is great to read your feedback about your stay with us and I really appreciate that you have taken the time to write these. I am very happy that you have enjoyed your time with us and your comments about the hotel and the...More

Hotel's Favourite
Reviewed September 26, 2018 via mobile

Having booked this hotel directly after looking on TripAdvisor I was not disappointed, from the ease of the initial booking to the reception my wife and I received on checking in to the hotel. I had had used their check-in online service so when we...More

Thank ian1947
Response from Erol U, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded September 29, 2018

What a fantastic way to describe the Queens Hotel. I really appreciate that you have taken the time to write a review and am very happy to read your comments. Especially your feedback about my colleagues makes me very proud and I will be sure...More

Reviewed 2 days ago

Great room really light and airy with views down the Parade, they added some really lovely little touches like chocolates and strawberries, a face pack and nail polish as well as complimentary drinks in the fridge. The beds were very comfortable the en suite had...More

1  Thank rosie194
Response from ErolUr, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded yesterday

Thank you very much for your great feedback and I am really pleased that you have enjoyed your stay with us. It is nice to see that the little touches the team are preparing do make a difference and are noticed. They will be very...More

Reviewed 5 days ago via mobile

Just returned from my stay at the hotel. Customer service was brilliant. The hotel was extremely clean. Beautifully decorated and extremely comfortable. I would definitely recommend this hotel. And would certainly book and stay here again. Thank you.More

Thank Wazza1912
Response from ErolUr, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 4 days ago

Thank you so much for this fantastic review and i am very pleased that you noticed the efforts of the team when it comes to customer service. The housekeeping team will very very happy to read your comments about the cleanliness. We are looking forward...More

Reviewed 6 days ago

I recently stayed at this hotel for two nights to celebrate my wedding anniversary with my husband. I called ahead of time to upgrade my room and was offered the Montpelier Suite, which I booked. We were shown to our room on arrival and our...More

Thank NovemberIndia
Response from ErolUr, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 4 days ago

It is a real delight to read your feedback and comments as well. I am really thankful that you have taken the time to write this lovely review. I am very glad to read that my colleagues have taken the time to show you the...More

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About
Description
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838. It is a Grade 2 listed building and fully refurbished. Centre of town, easy access via M5, 1 More mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Napier Restaurant, Gold Cup Bar Gin Bar and Lounge, Free WiFi internet (public areas and bedrooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - MGallery Collection Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
84
Price range
US$126 - US$286 (Based on Average Rates for a Standard Room)
Formerly known as
Queens Hotel Cheltenham MGallery Collection
Also Known As
Queens Hotel Cheltenham
,
Mercure Cheltenham
Location
United Kingdom > England > Cotswolds > Cheltenham
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
84
Price range
US$126 - US$286 (Based on Average Rates for a Standard Room)
Formerly known as
Queens Hotel Cheltenham MGallery Collection
Also Known As
Queens Hotel Cheltenham
,
Mercure Cheltenham
Location
United Kingdom > England > Cotswolds > Cheltenham
Photos
Traveller (441)
Room & Suite (101)
Dining (34)
Business Centre & Event Rooms (5)
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Questions & Answers
Ask a question
donna b
April 24, 2018|
Answer
Response from Attila K | Property representative |
There are several spas within walking distance of the hotel. We do have complimentary access to clc centre which has a pool and gym for our guests.
-1
Votes
Jo24464
April 22, 2018|
AnswerShow all 2 answers
Response from Attila K | Property representative |
Absolutely we have several areas including Napier Restaurant, orangery or Regency Suite. I’m the spring and summer we can also arrange a bbq in our private garden. Please contact Ellie Murray in our events team at the hotel... More
1
Vote
Anne B
March 19, 2018|
Answer
Response from Attila K | Property representative |
Our direct number is tel:+44 (0)1242 514 754. We look forward to hearing from you.
0
Votes
Room Tips
"We had 215"
rosie194
3 days ago
Read review
"Ask for a quiet room but check size as some bigger than others."
paula542016
5 weeks ago
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"Ask for a 2nd or 3rd floor front-facing room for a better view through the columns at the front of the hotel."
alexanderbY5194OI
Sep. 9, 2018
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"For a change, we accepted the first room we were shown, so no tip from me, it was a good room and we only..."
608douglas
Sep. 9, 2018
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