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Ellenborough Park

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Ellenborough Park
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1,128 Reviews from our TripAdvisor Community

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There are newer reviews for Ellenborough Park
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Showing 1,118: English reviews
1 review
Reviewed 3 weeks ago via mobile

Me and my husband made a reservation for dinner in the fine dining room on a Saturday evening. When we arrived at the dining room we were told their was no booking and we 'must' have booked dinner in the brassiere. We were then ushered to the great room while a member of staff checked if our table was in... More 

Helpful?
Thank Hayley M
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for taking the time to share your recent feedback: I am so sorry about your experience on your recent visit to the hotel. May I kindly ask that you email me at ajit.more@ellenboroughpark.com with your email address and phone number so that I may contact you to discuss your recent experience. Kind regards, Ajit More Deputy General Manager... More 

Maidstone, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I booked the Ellenborough Park Hotel via Mr & Mrs Smith and was really pleased that I did get a good rate because if I had paid full price I would have been a bit annoyed! Don't get me wrong the hotel was beautiful - you can't fault the exterior or the setting but we had some problems with our... More 

Helpful?
Thank Lesley C
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for taking the time to share your recent feedback: I am so sorry about your experience on your recent visit to the hotel. May I kindly ask that you email me at ajit.more@ellenboroughpark.com with your email address and phone number so that I may contact you to discuss your recent experience. Kind regards, Ajit More Deputy General Manager... More 

Middleville, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

My husband and I got one of the cheapest rooms available and it was much nicer than other hotels I've stayed at for the same price. We were there for three days and the staff were very fast to address any questions or items that needed to be attended to and the servers at breakfast were fantastic. I'm not understanding... More 

Helpful?
Thank jblough
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for your lovely review! We are so pleased that you enjoyed your stay with us and will certainly pass your comments onto the whole team. We are delighted that you found Ellenborough Park to be one of the most beautiful places you have ever stayed and we hope to welcome you back to the hotel again very soon.... More 

Cheltenham, United Kingdom
Level Contributor
3 reviews
Reviewed 4 weeks ago

The park is beautiful, well maintained and a must see when in the area. The staff however do not do it justice, they were boarder line rude at times and it really tainted our enjoyment of the venue. Fingers crossed you can learn from these reviews.

Helpful?
Thank Robinson J
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for taking the time to share your recent feedback: I am so sorry about your recent visit to the hotel. May I kindly ask that you email me at ajit.more@ellenboroughpark.com with your email address and phone number so that I may contact you to discuss your recent experience. Kind regards, Ajit More Deputy General Manager Ellenborough Park Hotel More 

Birmingham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago via mobile

Wonderful venue. Organisation and service very lacking. Requires staff training. Don't expect staff to use their initiative. The lack of basic understanding maybe because English is not their first language.

Helpful?
1 Thank cheltenham2go
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for taking the time to share your recent feedback: I am so sorry about your recent visit to the hotel. May I kindly ask that you email me at ajit.more@ellenboroughpark.com with your email address and phone number so that I may contact you to discuss your recent experience. Kind regards, Ajit More Deputy General Manager Ellenborough Park Hotel More 

Leicester, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

Stayed here for two nights to celebrate my wife's birthday. On arrival one could not fail to be impressed by the beautiful setting and well tended gardens. we wafted through registration and were shown to our delightful huge room in the main house. A porter insisted on carrying our cases and ensuring everything in our room was to our satisfaction.... More 

Helpful?
2 Thank austinofengland
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you very much for your lovely feedback. We are so pleased you enjoyed your recent stay at Ellenborough Park, particularly the bedroom, the Hypnos bed and breakfast. We are delighted that you found our staff attentive and helpful. We hope to have the pleasure of welcoming you back very soon. With Kind Regards Ajit More Deputy General Manager Ellenborough... More 

Toronto, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

I am at loss to understand why it is so hard for staff to say 'sorry' when the hotel has failed in even the basics of service? This is a five star hotel that delivered breakfast to my room with stone cold coffee and when I phoned to advise...no apology just we will bring fresh coffee. Then I found no... More 

Helpful?
1 Thank SJW870
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for taking the time to share your recent feedback: I am so sorry about your recent visit to the hotel. May I kindly ask that you email me at ajit.more@ellenboroughpark.com with your email address and phone number so that I may contact you to discuss your recent experience. Kind regards, Ajit More Deputy General Manager Ellenborough Park Hotel More 

Gloucester, United Kingdom
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

I was having tea here and was horrified to witness a fellow customer, managing two small children and an infirm elderly relation, leave the hotel with no member of staff attempting to help, hold open a door or offer assistance of any sort. For a hotel that offers high quality service, I considered that this revealed a very poor ethos... More 

Helpful?
1 Thank Hortensia2013
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for taking the time to share your recent feedback: I am so sorry about your recent visit to the hotel. May I kindly ask that you email me at ajit.more@ellenboroughpark.com with your email address and phone number so that I may contact you to discuss your recent experience. Kind regards, Ajit More Deputy General Manager Ellenborough Park Hotel More 

Bristol, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 weeks ago via mobile

A birthday treat from our son & daughter here was really lovely. Beautiful hotel in lovely grounds, gorgeous autumn colours in the Cotswold setting. Fantastic views of Cheltenham racecourse- but that's for another day! The tea was delicious- sandwiches, scones & cakes all beautifully presented. Good selection of teas. Very friendly staff. We loved it!

Helpful?
Thank amj592016
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for your lovely review! We are so pleased that you enjoyed the afternoon tea. We are delighted that you found the tea and cakes beautifully presented and delicious and found the staff friendly. We hope to welcome you back to Ellenborough Park Hotel again very soon. Kind regards Debbie Business Development Manager More 

Worcester, United Kingdom
Level Contributor
109 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 5 weeks ago

The hotel and its surroundings are really lovely but from the moment we arrived we felt that none of the staff were really interested. Checking in took some time, we couldn't find any staff to take our tea/coffee order in the lounge, sorting a table for us in the brasserie seemed a lot of trouble, the promised man to fix... More 

Helpful?
2 Thank OlasM
EllenboroughPk, Manager at Ellenborough Park, responded to this review

Thank you for taking the time to share your recent feedback; I am very sorry about your experience on your recent visit to the hotel. May I kindly ask you to email me at ajit.more@ellenboroughpak.com with your email address and phone number so that I may contact you? Kind regards Ajit More Deputy General Manager Ellenborough Park More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brasserie at Ellenborough Park
Brasserie at Ellenborough Park
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about Ellenborough Park

Address: Southam Road, Cheltenham GL52 3NJ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: $238 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Ellenborough Park Hotel Cheltenham
Hotel Style:
#1 Family Hotel in Cheltenham
#1 Business Hotel in Cheltenham
#1 Romantic Hotel in Cheltenham
#2 Luxury Hotel in Cheltenham
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Questions & Answers

Here's what travellers have asked, with answers from Ellenborough Park staff and other travellers.
13 questions
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See all questions (13)

Questions? Get answers from Ellenborough Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the main house, otherwise you may get wet walking over to the main house for evening dinner!”
 of 5 bubbles trevork2013, 1 Dec 2016 | Read review
“we stayed in 61 which has a pretty four poster bed the most comfortable Ive slept in for years”
 of 5 bubbles patsyB666, 21 Nov 2016 | Read review
“Rooms in any part of the hotel would be excellent”
 of 5 bubbles austinofengland, 2 Nov 2016 | Read review
“I was only there for tea.”
 of 5 bubbles Hortensia2013, 31 Oct 2016 | Read review
“Take a mirror with you ladies.”
 of 5 bubbles essex_paul_12, 29 Oct 2016 | Read review
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