The Cheltenham Townhouse is an excellent choice for travellers visiting Cheltenham, offering a charming environment alongside many helpful amenities designed to enhance your stay.
Close to some of Cheltenham's most popular landmarks, such as The Abbey Business Stadium (0.6 km) and Wishing Fish Clock (0.7 km), The Cheltenham Townhouse is a great destination for tourists.
Rooms at The Cheltenham Townhouse Hotel offer a flat screen TV providing exceptional comfort and convenience, and guests can go online with free wifi.
24 hour front desk, newspaper, and picnic area are some of the conveniences offered at this small hotel. Free breakfast will also help to make your stay even more special. If you are driving to The Cheltenham Townhouse Hotel, free parking is available.
While in Cheltenham be sure to experience local lobster favourites at The Daffodil, Le Champignon Sauvage, or L'Artisan.
Should time allow, Montpellier District, Pittville Park, and Cheltenham Town Hall are some popular attractions that are within walking distance.
Enjoy your stay in Cheltenham!
Just returned from a three week stay at the Townhouse as a key worker on training. Thought it was appropriate to leave a review for this lovely hotel and in particular the owners who really did do everything to make us feel welcome, safe and Covid secure. The rooms are generous and comfortable and the dining rooms/lounge superb for working or relaxing. Breakfasts are brilliant and have plenty of choice and as mentioned, the owners were friendly, really helpful and made us feel welcome. Will be back in better times as the area has loads to offer. Thanks from the Fire Officers!
Such a warm and welcoming environment , excellent service and value for money. Great for friends as there are rooms you can all share together. Quality of breakfast outstanding, and with a service rarely seen. So often easy to book up standard hotels which have far less personal service. Fantastic location for a night out in Cheltenham, walking distance to town, good number of parking spaces in safe location. Everything about Cheltenham town house is perfect.
Where to start with the Cheltenham Townhouse hotel... First of all it is important to say that there is no way we could have stayed here and we did manage to get a refund in the end... We arrived at the hotel to be greeted by a very polite receptionist. However we were advised that our room - the ‘studio apartment’ - was a 5 minute walk away and not in the same building as the hotel. This was not advertised on Booking.com where I found the hotel, so it was a bit of a surprise. We did not complain and walked to the area the apartment was. We got to the building and saw some steps going down - ‘I hope they haven’t stuck us in the basement!’ I said jokingly. Spoiler alert: the apartment was in the basement. The room was dark, damp, dingy and depressing. Despite the open window, in a clear attempt to air the room, the smell of damp was overwhelming. I had been treated to a trip away due to work stress, and picked the Townhouse because the pictures on Booking.com looked so luxurious. I was greeted with something more like a dingy roadside motel with no light, and 70s shabby cheap furnishings. I called the hotel to say that the room was nothing like the pictures on the website, and I didn’t want to stay. The receptionist said she didn’t have authority to grant a refund and would need to speak with the owner - this is where a simple complaint turned into a horrible experience. We headed back to the hotel to hand back the key, expecting the process to be in hand. Unfortunately she couldn’t get through to the owner, so said we would have to wait. We waited, and waited. The time we planned to spend in Cheltenham was dwindling. Eventually the receptionist got through to the owner and she passed the phone to me to speak to him. I have never encountered such a rude, arrogant, aggressive man as this. In a patronising tone, he instructed me to read aloud the hotel’s small print about the room being in a basement. There was no small print on the room’s location or condition. He refused to back down, and continued to blame me for the situation. I was very upset by the way I was being spoken to and I handed the phone to my partner hoping he may be able to get further with the owner. The owner eventually mentioned he ‘could’ offer a refund, but this would have to be done later (through booking.com). Fair enough, but when my partner asked for this in writing, he was accused of ‘throwing insults’ and the owner proceeded to hang up the phone! I can assure you my partner was calm and professional. This should have been so simple. Usually I could have put the owner’s behaviour down to stress, as the time we find ourselves in is stressful for everyone. However when looking at other traveller experiences with this hotel on Tripadvisor, it does appear to be just his way of doing business (in fact we got off lightly - the police/shower head incident is well worth a read!) I think the owner needs to consider some training in customer service as his patronising tone and aggression is just upsetting and pointless. He did manage to do his job in the end, but his manner caused stress to all, including himself. We ended up staying in a more central hotel - same price, different league. I look forward to your response, however if it is in line with your other responses to complaints, it is safe to assume you will continue to blame the customer, and learn nothing. …
In this Covid world we were happy to stay somewhere close to town centre and Pittville park where you can enjoy a lovely walk. Very clean and staff very friendly. Breakfast lovely and plentiful. Definitely use again and very handy for universities.
Having decided on a short break to the Cotswolds I thought I'd found a lovely place to stay. After reading so many excellent reviews I was confident that this hotel was the place to be. The magic ended when we were shown our room. I knew this was very different to the photos on the booking website. We had a small room with a bed, two old brown cracked table lamps and one brown chair. The bathroom had a damaged chipped bath so unuseable. Quite a depressing room with a view of the car park and next doors washing line. It wasn't a 'superior' room thats certain. The breakfast was very good and the location is excellent with a lovely park nearby where we enjoyed a morning walk in the sunshine. It's hard to write such a harsh review as the lady that runs the hotel is so friendly and also helps with the breakfast, but when you pay for a standard of accommodation and it is so different there is something wrong. We did get a small reduction on our bill due to the condition of the bathroom.…