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Citrus Hotel Cheltenham By Compass Hospitality

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Wellington Street, Cheltenham GL50 1XZ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (207)
Room & Suite (135)
Dining (10)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-08-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Citrus Hotel Cheltenham By Compass Hospitality
Updated 20-08-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 26 hotels in Cheltenham
Location
Cleanliness
Service
Value
The Citrus Hotel Cheltenham is located in the Centre of Cheltenham. The hotel offers a choice of 59 bedrooms, 2 meeting rooms and on-site bottle Bar. We offer great value for money, great customer service, innovative design and an exciting experience away from home – whether you’re visiting us for business or leisure. The Citrus Hotel Cheltenham, prides itself on being simple and modern, with a wide range of bedrooms and suites at different prices to suit everyone – from the business person or overseas traveler to families looking for a well deserved short break. All bedrooms have flat screen TVs, broadband access*, WiFi*, room safes, hairdryers with complimentary tea & coffee making facilities. The Citrus Hotel, Cheltenham is dog-friendly, charges apply, please contact the hotel for details, subject to room availability.
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Full view
Property amenities
Paid private parking on-site
Parking
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
Conference facilities
Meeting rooms
Non-smoking hotel
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary tea
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Room features
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
864Reviews6Q+A100Room tips
Traveller rating
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Popular mentions
Doobs wrote a review Oct. 2020
59 contributions5 helpful votes
We recently stayed here during a visit to see family in the area. We received a really warm welcome from the reception team & were made to feel safe during the time of Covid. The hotel is in a great location to explore the nightlife of Cheltenham. The rooms are quirky which I really liked. Thanks for a great stay.
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Citrus Hotel Cheltenham by Compass Hospiltality Cheltenham, General Manager at Citrus Hotel Cheltenham By Compass Hospitality
Responded Oct. 20, 2020
Dear Deborah W, Thank you for taking the time to share such a glowing review of Citrus Cheltenham and we are delighted to know that you had a memorable stay with us. We take pride in looking after our guests and the team will be thrilled to know that there efforts have been recognised Thank you for choosing us and we look forward to welcoming you back for another great stay! Yours sincerely, Malc Bishop | Hotel Manager
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reema5306 wrote a review Oct. 2020
Chelmsford, United Kingdom210 contributions70 helpful votes
It is nice and clean and there is alcohol soap everywhere, the staff are all very good too, The double bed is just two signals stuck together and so there is a big crack down the middle, the TV can't get any signal and you have to watch netflix or something like that but you need an account for all of them. Worse thing is right outside the main door is the smoking area so have to walk through peoples disgusting fag smoke to get in or out.
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Date of stay: October 2020
Location
Cleanliness
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Response from Citrus Hotel Cheltenham by Compass Hospiltality Cheltenham, General Manager at Citrus Hotel Cheltenham By Compass Hospitality
Responded Oct. 11, 2020
Dear Reema5306, Thank you for taking the time to share such kind words for Citrus Cheltenham and we are delighted to know that your time with us was so memorable! We are proud of all our staff and we are delighted to know they have looked after you so well during your stay! We acknowledge your dissatisfaction with the Zip and Link beds that are common in many hotels around the world and i am sure if you had contacted reception with could have sorted the any problem with the TV you had but we are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely, Malc Bishop | Hotel Manager
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Shan Hewett wrote a review Oct. 2020
Cheltenham, United Kingdom1 contribution
I enjoyed my stay on the 3rd of October and i enjoyed my room i had as it was so clean and tidy and it was very well cleaned by georgia and had a lovely time and getting to know the staff who was on shift that day and on night shift and that was matt and mark and would definitely stay again and can’t beat a cheap price for that hotel at all as it worth the price and it so close to town aswell from shannon gordon
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Citrus Hotel Cheltenham by Compass Hospiltality Cheltenham, General Manager at Citrus Hotel Cheltenham By Compass Hospitality
Responded Oct. 11, 2020
Dear Shanonlovematt Thank you for taking the time to share such kind words for Citrus Cheltenham and we are delighted to know that your time with us was so memorable! We are proud of all our staff and we are delighted to know they have looked after you so well during your stay! Yours sincerely, Malc Bishop | Hotel Manager
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dmorgan202 wrote a review Sep. 2020
Liverpool, United Kingdom189 contributions153 helpful votes
We were due at the Citrus for one night to meet with friends who were checking in the day before but got a phone call from our friends just after they’d checked in to say they were leaving! They were first put in a room that was clearly filthy and had not been cleaned properly. After complaining the Manager apologised and said he’d move them to a room that was cleaned by his ‘best cleaner’. They got to this room to find it was worse than the first. Door handles were sticky, dirt could be seen on tabletops and there were hairs in the bed. My friends didn’t want to move again and actually decided to wipe down the main surfaces, expecting a little dust etc. What they found was filth that had clearly been there for some time (given the amount) and they were disgusted that a hotel, particularly in these times would be so careless with sanitary issues. They again complained to the manager telling him all the issues and cancelled their booking with a full refund. Obviously after hearing all this we also cancelled our booking and we all booked into the Premier Inn which was spotlessly clean and only £35 a night!! Absolute disgrace that this hotel would try and put people (some of which will be vulnerable) in unclean rooms during a pandemic.
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Citrus Hotel Cheltenham by Compass Hospiltality Cheltenham, General Manager at Citrus Hotel Cheltenham By Compass Hospitality
Responded Oct. 2, 2020
Dear dmorgan202 Thank you for taking the time to bring this to my attention, we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell well short of your expectations and our standards and therefore your feedback is very important to us. I will be holding a full investigation with the House keeping Manager and her staff as to why this room was allowed to be handed back to reception staff to check guests in too! All staff are going to be retrained in all areas of House Keeping and fully Covid trained again so we can be confident that an incident like this with not happen again. Please allow me to express my sincerest apologies for this incident and for any inconveniences caused. Kind Regards Malc Bishop | Hotel Manager
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BigDebs20 wrote a review Sep. 2020
Perth, United Kingdom136 contributions38 helpful votes
+1
My husband and I booked a three night stay at this hotel due to the excellent value for money and location but only stayed one ! Considering we are amidst a pandemic, cleanliness in our bathroom was a major issue for me, so much so I had an anxiety attack and headed home (7+hour drive !). The tiled wall over the bath was streaked with scum and when I reported it, the lovely girl on reception came up to take photos. The breakfasts were laid out from 6.30am in reception and had to be collected. Our brown bags contained, amongst other things, a bruised apple, warm milk and the tiniest of plastic teaspoons to eat your cereal with ! The final straw for me was the kettle which was filthy ! It is such a shame because this could be a lovely budget hotel if they got their housekeeping team to do a bit better especially with the COVID 19 situation. The two receptionists we came into contact with were both friendly and helpful and are an asset to the hotel.
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Date of stay: September 2020Trip type: Travelled as a couple
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Response from Citrus Hotel Cheltenham by Compass Hospiltality Cheltenham, General Manager at Citrus Hotel Cheltenham By Compass Hospitality
Responded Sep. 17, 2020
Dear BigDebs20, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues you have highlighted. Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us, i will contact you directly via email about the issues you have raised. we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. for those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. We hope to have an opportunity to earn back your trust in the very near future. Yours sincerely, Malc Bishop | Hotel Manager
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PRICE RANGE
US$60 - US$133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the big sleep hotel cheltenham, big sleep cheltenham, big sleep hotel cheltenham
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
59
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Frequently Asked Questions about Citrus Hotel Cheltenham By Compass Hospitality
Which popular attractions are close to Citrus Hotel Cheltenham By Compass Hospitality?
Nearby attractions include Everyman Theatre (0.2 km), The Wilson, Cheltenham Art Gallery & Museum (0.5 km), and Sandford Park Alehouse (0.3 km).
What are some of the property amenities at Citrus Hotel Cheltenham By Compass Hospitality?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Citrus Hotel Cheltenham By Compass Hospitality?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Citrus Hotel Cheltenham By Compass Hospitality?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Citrus Hotel Cheltenham By Compass Hospitality?
Conveniently located restaurants include L'Artisan, Restaurant GL50, and The Mahal.
Is Citrus Hotel Cheltenham By Compass Hospitality located near the city centre?
Yes, it is 0.7 km away from the centre of Cheltenham.
Does Citrus Hotel Cheltenham By Compass Hospitality offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Citrus Hotel Cheltenham By Compass Hospitality?
Many travellers enjoy visiting Belas Knap (7.7 km), Cheltenham Town Hall (0.3 km), and Whittington Court (6.4 km).
Is Citrus Hotel Cheltenham By Compass Hospitality accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.