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Hotel du Vin Cheltenham

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Hotel du Vin Cheltenham
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922 Reviews from our TripAdvisor Community

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Showing 916: English reviews
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Reviewed 2 days ago NEWvia mobile

Recently returned from an overnight stay, we were allocated La Grande Dame junior suite which I'd highly recommend. Harry on reception was most helpful in the lead up to our arrival, ensuring that we weren't allocated in the same room as before. A courteous and friendly welcome on check in and we were shown to our suite. Brunch in the...

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Helpful?
Thank HelenJB78
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear HelenJB78, Thank you for the great review, I am delighted you had such a great stay and would recommend us. Harry is a real asset to the hotel so I will ensure your comments are passed back to him and his manager. With regard to your issues in the Bistro please accept my sincerest apologies for this. I have...

Reviewed 3 days ago NEW

Visiting Cheltenham to catch up with family and stayed Saturday night. £195 for room and breakfast, we had certain but very reasonable expectations - room "tired" and in need of refurbishment, totally inadequate lighting (had to use I phone torch to adjust A/C, cold shower ( cold enough to take your breath away). however, this experience didn't prepare us for...

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Helpful?
Thank Richard F
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Mr Freeman, Thank your for your time to discuss the experience you and your family encountered last weekend. Once again please accept my apologies and I look forward to welcoming you back in the future. Best wishes Chris Thompson General Manager

Torquay, United Kingdom
Reviewed 4 days ago NEW

20 years ago hotel du vin was affordable luxury, but today, at £560 per night for a standard double room - it's overpriced. Ok, so it's Gold Cup week at the races and perhaps the room rate has been increased to take account of this, but I would have expected more for my money. My room was quite acceptable, nicely...

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Helpful?
Thank Jethro M
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Jethro M, Thank you for taking the time to leave such detailed feedback of your recent experience with us. Firstly I was very happy to hear your positive comments regarding the team here but please accept my apologies for the issues you encountered with your meals. I will be reviewing your comments thoroughly with the team to ensure they...

Cheltenham, United Kingdom
Reviewed 4 days ago NEW

We enjoyed a very good Sunday Lunch with excellent service however having ordered a Taxi from the table and having been told that it had arrived we went outside only to find that it was not there and the reception staff were simply not interested or remotely helpful in sorting a taxi out resulting in us having to walk into...

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Helpful?
Thank simoncarey
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear simoncarey, Thank you for your comments. Whilst I am delighted you had a very god experience in the Bistro please accept my sincerest apologies for the issues encountered at reception regarding your taxi. I will discuss your feedback with my team. We look forward to welcoming you back for Brunch in the near future. Kind regards Chris Thompson General...

Glasgow
Reviewed 4 days ago NEW

Stayed here for two nights over the Cheltenham Festival my goodness do they hike their prices for that, more expensive than some of the top hotels in London. Anyway a warm welcome and shown to our room. Dark, box standard hotel furniture, uncomfortable bed and pillows so thin i slept with three of them. Bathroom could be luxurious with a...

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1Thank gazborangers
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear gazborangers, Thank you for taking the time to write your feedback following your stay with us over Cheltenham Festival. I have instructed my housekeeping team to review the pillows in the bedrooms and have a replacement plan in place where required. With regard to the issues at breakfast I have discussed these with my Bistro team to ensure that...

Bristol
Reviewed 4 days ago NEWvia mobile

Stayed at this hotel last night in the de Trafford suite. I can honestly say it was the most incredible hotel room I've ever stayed in - huge four-poster bed, gorgeous fireplace, roll top bath in the room, fab power shower, and a lovely and relaxing lounge area. The staff were very friendly & breakfast was great. We had a...

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Helpful?
Thank Whizzo78
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Whizzo78, Thank you for your kind comments, we are delighted you had such an excellent experience with us and we can't wait to welcome you back soon! Best wishes, Chris Thompson General Manager

Bristol, United Kingdom
Reviewed 1 week ago

Hotel was great, the staff were very friendly and welcoming, room was fab, well stocked bar and a fantastic wine selection, but OMG the food was AMAZING! It's on my bucket list to have the pork belly my wife ordered. Seriously!

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Helpful?
Thank miltonpye
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear miltonpye, Thank you for the fantastic feedback, its great to hear you found the food amazing, I will certainly pass the comments on to my Head Chef! The pork belly is a favourite of mine too! We look forward to welcoming you back soon. Kind regards Chris Thompson General Manager

Cambridge
Reviewed 1 week ago via mobile

Stayed on a Sunday night deal with dinner for £110 to celebrate our anniversary. Charming hotel with a lovely warm atmosphere, both in the bar area and bistro. Partner has stayed at HDV in Brighton on business and standards are the same. The deal is excellent value £75 towards dinner with the room £35. We overspent with drinks but still...

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Helpful?
Thank Stephen S
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Stephen S, Thank you for the feedback, I have passed your comments regarding the shower to my maintenance team and we will look in to this and rectify. I am pleased that you thought our Sunday offer was a great offer and that you enjoyed the food. After you've been to our hotels in Yorkshire we hope to welcome...

Reviewed 2 weeks ago via mobile

Hi yes we stayed here for two nights what a lovely hotel staff are pleasant the breakfast is very nice. Not far to walk to the town will return to Cheltenham again soon there's lots to see and nice pubs to try

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Helpful?
Thank Mr Andrew G
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear Mr Mrs G, Thank you for the lovely feeback. I am pleased you managed to make use of our excellent location in the centre of Cheltenham. We look forward to welcoming you back soon. Kind regards Chris Thompson General Manager

Lincolnshire
Reviewed 2 weeks ago

What a fabulous stat at the Hotel Du Vin Cheltenham... a great room, fantastic staff and wonderful food! I must say this is easily the best hotel in Cheltenham...nothing was too much trouble. And now at weekends the hotel has extra parking with the premises across the road! We will definately return!

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Helpful?
Thank freddy067
Chris T, General Manager at Hotel du Vin Cheltenham, responded to this review

Dear freddy067, Its great to hear you rank us as the best in Cheltenham! I will be sharing your feedback with the team and we all look forward to welcoming you back soon. Best wishes Chris Thompson General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more   less 

Additional Information about Hotel du Vin Cheltenham

Address: Parabola Rd, Cheltenham GL50 3AQ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: $161 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Reservation Options:
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Hotel Style:
#3 Business Hotel in Cheltenham
#4 Romantic Hotel in Cheltenham
#5 Family Hotel in Cheltenham
#6 Luxury Hotel in Cheltenham
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Vin Cheltenham staff and other travellers.
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Questions? Get answers from Hotel du Vin Cheltenham staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at TripAdvisor and find alternative hotel”
 of 5 bubbles E2269UZrichardf, 20 Mar 2017 | Read review
“Don't care about the room, just make sure you book a table in the bistro!”
 of 5 bubbles miltonpye, 13 Mar 2017 | Read review
“Superior double first floor, front of hotel!”
 of 5 bubbles freddy067, 5 Mar 2017 | Read review
“Any of the executive rooms”
 of 5 bubbles annbW53GA, 5 Mar 2017 | Read review
“La Grande Dame suite delightful. roomy and quiet”
 of 5 bubbles ShaunS949, 23 Jan 2017 | Read review
5 of 5