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The Florence Suite Boutique Hotel and Restaurant

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The Florence Suite Boutique Hotel and Restaurant
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291 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Birmingham, United Kingdom
Reviewed 20 January 2016 via mobile

I left a review for its sister hotel the Florence garden boutique last week. My only slight gripe was a bit of noise from the restaurant below. This time I had a ground floor room and would have to say it was very good. The room was lovely with everything I need. Very clean, comfortable and quiet. The staff as...

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Helpful?
Thank marsbar63
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for leaving another kind review! It was a delight to be able to welcome you back to The Mercer Collection. I'm pleased to read on your second visit back you found the room suited your needs and you had a peaceful stay! Thank you also for your kind words regarding our staff and delicious freshly cooked to order...

Reviewed 18 January 2016 via mobile

We stayed at Florence suite from 24 to 16 Jan 2016. Family room was of high quality. Very spacious with King size bed and a wonderful bed for our 6 year old daughter. Very comfy! Breakfast was very good and drinks at the bar were very welcoming. Big shout out to the staff which were wonderful especially Mary who loves...

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1Thank Phily68
Reception1113, General Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you so much for taking the time to leave such a pleasant review of your stay. Thank you for your warm words towards our staff, it was truly a pleasure to host your family whilst you were with us. We are very glad to hear that you found your room to be very spacious and that your daughter found...

York, United Kingdom
Reviewed 15 January 2016

We visited here as a couple for one night in December after travelling down for a football match. We had not stayed here before, but had stayed at one of the sister hotels previously and were very happy there. Before we chose to stay here, we checked out the recent reviews and all looked good. We received a lovely welcome,...

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2Thank MartininYork
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you so much for leaving this lovely review of your second stay with us, it was a pleasure to welcome your return. We are so pleased to hear that you 'slept very well' and enjoyed our l'occitane toiletries on offer for you. Thank you for your very kind recommendation and we look forward to seeing you soon for your...

Reviewed 14 January 2016 via mobile

Room 3 is spacious, very nicely decorated and we'll accessorised. Now for 2 things that have let it down. The WiFi is strong....when it's working....which it wasn't for most of my stay. I tried to call reception to report this on the first occasion that it went down, but as the room phone wasn't working either I couldn't. I had...

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Thank Ian R
Coventry, United Kingdom
Reviewed 6 January 2016

My fiancé and I originally booked a Friday – Sunday stay, but we enjoyed it so much we ended up staying another night. Which they gave us a great price for. The bed was a little creaky but was so amazingly comfortable. Overall cleanliness was great too. We were first given room seven, but it didn’t have a desk, and...

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1Thank Bears133
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for this kind review of Florence Suite. I was thrilled to read the title of this review - Best Anniversary Break! Wow! I'm delighted we could make your weekend away so special and enjoyable! We are sorry to hear you found breakfast 'hit and miss' we hope you informed the staff and they dealt with these issues straight...

Reviewed 3 January 2016 via mobile

My partner and I have stayed here a few times and we always have a fantastic stay. The moment you step through the door you're greeted by very knowledgable and friendly staff, where no request is too much trouble. The rooms have a cosy, homely feeling and are tastefully decorated. Breakfast is delicious, with good quality ingredients, thick bacon, individual...

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Thank Nicola J
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for this review, I love the title- 'Always a pleasure'. I was thrilled to read all your lovely words about Florence Suite and delighted you enjoy returning to us! Our staff will love to hear all your kind words! Please don't hesitate to get in contact when you are planning your next visit so we can make it...

St Austell, United Kingdom
Reviewed 21 December 2015 via mobile

Second visit to Florence suite and boutique in Southsea, unlikely to be our last also! Recently refurbished reception area, festively decorated and met with a lovely smile. Room was spotless, comfortable, and modernly equipped, with stunning l'occitane soap and shower gel/shampoo. Oh, and a nice lotus biscuit with the hot drinks! The breakfast? Wow. Buffet style fruit salad with cereals...

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Thank Stuartn88
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for taking the time to leave us such a glowing 5* review. It was an absolute pleasure to be able to welcome you back for a second stay. I'm delighted you liked the recent changes and found the room as comfortable and well equipped as your last stay. I'm glad you enjoyed breakfast and the different choices- there's...

Reviewed 20 December 2015

I was toying between this hotel and a few others but decided to book two nights in room eight (the ground floor suite - mainly because it had the outside patio which is great if you're a smoker) I was greeted by an enthusiastic receptionist who was really helpful. Admittedly I arrived in a panic because I thought I'd left...

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Thank Charlierbrown
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for your extensive review. I'm sorry none of this was fed back to the staff - even after you extended your stay from 1 to 2 nights. Feeding back to staff at the time would have resolved a good number of these points when now we cannot help. You did visit reception a few times and could have...

Isle of Wight, United Kingdom
Reviewed 15 December 2015

This hotel is immaculate, it's perfectly finished, super clean, big, luxuriously finished and service is second to none. I will definitely be returning here. it was very easy to find and the main bus route into town is just up the road a bit. Very close to Southsea shops. The lady on reception was very welcoming and smiley, I really...

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Thank Julesbee123
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Wow- I love the title of this review 'Best hotel I've ever stayed in'. Thank you so much for these amazing words and taking the time to leave us such a kind review. There are so many lovely comments about the hotel packed into the review its hard to find my favourite comment! I'm delighted your stay was 'perfect'. We...

Stellendam, The Netherlands
Reviewed 14 December 2015

Just spent 3 days in Portsmouth for our annual Christmas shopping trip. The Florence suite hotel is very nice, friendly staff and overall excellent service. We are already planning next years trip. 3 days in Portsmouth is not enough ! Colin Netherlands

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Thank Colin R
Reception1113, Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for this lovely short and sweet review of Florence Suite. We were delighted to welcome you back to Portsmouth for your annual Christmas shopping trip! I'm pleased to read you found the hotel 'friendly and excellent overall experience'. Please don't hesitate to get in contact next time you are visiting we would love the welcome you back and...

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Near The Florence Suite Boutique Hotel and Restaurant

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
A Boutique hotel, part of The Mercer Collection . All rooms have been furnished with lavish fabrics and are all en suites. Tea and Coffee facilities are available in the room. Free parking and restaurant. ... more   less 

Additional Information about The Florence Suite Boutique Hotel and Restaurant

Address: 6 Malvern Road | Southsea, Portsmouth PO5 2NA, England (Formerly Sea La Vie)
Region: United Kingdom > England > Hampshire > Portsmouth
Price Range: $102 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Florence Suite Boutique Hotel and Restaurant 4*
Number of rooms: 7
Reservation Options:
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Hotel Style:
#6 Luxury Hotel in Portsmouth
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Questions & Answers

Here's what travellers have asked, with answers from The Florence Suite Boutique Hotel and Restaurant staff and other travellers.
2 questions
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stratford on avon
over a year ago
stratford on avon
over a year ago

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Questions? Get answers from The Florence Suite Boutique Hotel and Restaurant staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose a superior room, did not see the standard rooms so can not compare”
 of 5 bubbles , 23 Nov 2016 | Read review
“Luxury stay at budget price!!!”
 of 5 bubbles jaclin1970, 23 Nov 2016 | Read review
“All the rooms are lovely”
 of 5 bubbles suetonyp2016, 14 Nov 2016 | Read review
“Let them know if it's a wedding as they may upgrade”
 of 5 bubbles Y4078DMsarahb, 26 Aug 2016 | Read review
“Decor,cleanliness, exellent.Friendly, staff.extremely helpfull finding a room suitable for me as I walk with two sticks”
 of 5 bubbles suebF1047TQ, 28 Jun 2016 | Read review
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