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DoubleTree by Hilton Southampton

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63 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Newport, United Kingdom
Reviewed yesterday NEW

We stayed for one night and was very impressed with the overall look of the hotel. Check in staff were extremely good. Room was spotless and bed was very comfortable. We found the food to be excellent especially the breakfast the following morning. This is just what we wanted before setting off on our cruise. I would highly recommend this...

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Helpful?
Thank David B
St Neots, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

As Hilton Gold members we booked this very last minute for a quick stay in the Southampton area. First impressions outside looked like the building had been broken into round the back where the car park is, but this now appears to be the continuing work that Hilton are doing to the hotel. Maybe a sign saying something like "excuse...

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Thank Fleckie1974
About Hotel's Favourite Review
HiltonSouthampton, General Manager at DoubleTree by Hilton Southampton, responded to this review

Dear Fleckie1974, Thank you for taking the time to review your recent stay with us. I noted your comments in regards to the on going improvements being made at our Hotel and within the grounds. I have placed your suggestion into our 'Tell Me Tree' box which will be reviewed by our Front Office team - I really appreciate your...

Reviewed 3 days ago NEWvia mobile

Enjoyed a relaxing afternoon tea courtesy of highlife vouchers. Chef went out of their way to bake me a plain scone, which was delicious! Tea and coffee refills were not a problem. Cakes were amazing. Very good selection and very welcoming staff. Would definitely go again.

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Helpful?
Thank Donna R
Felpham, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed at the hotel for one night with my partner. The hotel was easy to find as we went from the airport and was only a few mins away. The staff were very welcoming and helpful throughout and I loved the warm chocolate cookie on arrival, it was a nice touch. I think parking should be free if your staying...

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Thank shannonbazil
essex uk
Reviewed 4 days ago NEW

we stayed for one night and was impressed with overall refurbishment= shame the swimming pool has gone- food is good quality and rooms clean only one negative is lack of staff so everything took a while.,

Review collected in partnership with DoubleTree by Hilton
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Thank 40cal40
HiltonSouthampton, General Manager at DoubleTree by Hilton Southampton, responded to this review

Dear 40cal40, Thank you kindly for your review. I am pleased that you like the refurbishments. Yes, unfortunately we do not have a pool anymore but we do have a lovely on-site gym that you can use which is also newly refurbished. We look forward to welcoming you again to DoubleTree Southampton. Kind Regards, Richard Groome

Nottinghamshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

This hotel is ideal if you are looking for a high quality hotel which welcomes young children. The decor is modern, rooms large and spotlessly clean and staff extremely welcoming throughout. Sometimes in nicer hotels you can be made to feel uncomfortable if travelling with young children, well this certainly isn't the case here. Children are given balloons and colouring...

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Helpful?
Thank Steve W
HiltonSouthampton, General Manager at DoubleTree by Hilton Southampton, responded to this review

Dear Steve W, Thank you for taking the time to write your review. I am so pleased to hear that you enjoyed your stay with us. I will most definitely be passing your positive feedback onto the rest of our staff. We look forward to welcoming you to the hotel again in the near future. Kind Regards, Richard Groome

Cornwall, United Kingdom
Reviewed 6 days ago NEW

Mother and 3 daughters stayed here the room really is only equipt for 2 adults 1 child refreshments were predominantly aimed for 2 adults and an adult on a put you up which she didn't find comfortable. Staff were helpful and the hotel and it's layout was nice. Would stay again but maybe not 3 adults in 1 room

Review collected in partnership with DoubleTree by Hilton
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Thank Ashlie W
HiltonSouthampton, General Manager at DoubleTree by Hilton Southampton, responded to this review

Dear Ashlie W, I am sorry that you found your room slightly smaller than imagined. We do offer rooms here that are interconnecting. Maybe this would be better suited for you? When booking again, please ring us direct and we will arrange this for you. Kind Regards, Richard Groome

Godstone, United Kingdom
Reviewed 6 days ago NEWvia mobile

So started off a bit weird, check in was 3pm and arrived at 4pm to be told to wait 30 mins, thought that was a bit weird. Then our room didn't have any power at all and after a 2 hour drive it's not something we wanted to deal with but I want and go that sorted by being switched...

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Helpful?
Thank ThomasRule
HiltonSouthampton, General Manager at DoubleTree by Hilton Southampton, responded to this review

Dear ThomasRule, Thank you kindly for your review. I am sorry that you had to wait longer for your room to be ready and that we had an electrical fault on the second floor that day. I am glad that your situation was rectified in the end and we do hope that you visit us again soon. Kind Regards, Richard...

Barry, United Kingdom
Reviewed 6 days ago NEW

I stayed at this hotel as part of a management conference. Some of our party found it difficult to find the hotel but I was taken straight to it by Sat Nav using the post code supplied by the hotel. There isn't much road signage for the hotel so keep your eyes peeled as you get within 1/4 of a...

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Thank Daryl R
HiltonSouthampton, General Manager at DoubleTree by Hilton Southampton, responded to this review

Dear Daryl R, Thank you kindly for taking the time to write your review. We have two large signs notifying that we are double tree as you come off of the motorway. These are also lit up at night as well as a large sign as you come into the hotel entrance. I do apologise if you found it difficult...

Solihull, United Kingdom
Reviewed 1 week ago

Overall my stay here was average in terms of experience. Dinner service was extremely poor, with waiters forgetting orders and not keeping guests updated. Long wait times and on departure I was overcharged as dinner was added on to my invoice twice.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank QSamah
HiltonSouthampton, General Manager at DoubleTree by Hilton Southampton, responded to this review

Dear QSamah, Thank you kindly for your review. Please accept my apologies for the poor service you had received. We would not usually expect this service from our staff members. Could you please contact my front office manager via email: laura.brooks@doubletreesouthampton.com as we would like to rectify these issues for you and to make sure that this does not happen...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available

Additional Information about DoubleTree by Hilton Southampton

Address: Bracken Place | Chilworth, Southampton SO16 3RB, England (Formerly Hilton Southampton)
Region: United Kingdom > England > Hampshire > Southampton
Price Range: $102 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Southampton 4*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com and Hotels.com so you can book your DoubleTree by Hilton Southampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Southampton Hotel Southampton
Hilton International Southampton
Southampton Hilton International
Hilton Hotel Southampton
Hotel Style:
#6 Luxury Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Southampton staff and other travellers.
15 questions
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Los Angeles, California
canada

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Questions? Get answers from DoubleTree by Hilton Southampton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not really any "good" views”
 of 5 bubbles 522AndreaW, 29 Jan 2017 | Read review
“Ground floor room 107 was nice with plenty of space to carry out work”
 of 5 bubbles EdinburghMonkey, 25 Jan 2017 | Read review
“We had a standard room, but there is a more luxurious choice too”
 of 5 bubbles GeoffLePage, 3 Jan 2017 | Read review
“We had queen accessible room on the second floor, excellent wet room shower”
 of 5 bubbles jonesrich693, 2 Jan 2017 | Read review
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