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Holiday Inn Southampton

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Holiday Inn Southampton
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1,048 Reviews from our TripAdvisor Community

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Showing 1,016: English reviews
Reviewed yesterday NEW

Stayed here a few times great start to my cruise.. staff really helpful thankyou to Ruth and Marion nothing to much trouble at breakfast, had a lovely meal last night, beds really comfy, loved seeing Ventura dock ... thankyou to all, be back later in the year..

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Helpful?
Thank Bev J
wales
Reviewed yesterday NEWvia mobile

I am overwhelmed with this hotel! From the reception staff to the restaurant staff also our premier room it was amazing. Thank you so much for your kind anniversary card and gift that was left in our room for our arrival. The breakfast was lovely,quality food and the cooked food was hot. So glad I didn't go by the few...

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Helpful?
Thank funwales
Cairo, Egypt
Reviewed 3 days ago NEW

im a member of the IHG group so i prefer to saty with in the group...we were a family with 3 kids so we booked to connecting room, they upgraded me to the executive room whcih was very nice and more spacious. its very central and near mall/shopping and the cruise ship docks ...lovely views of the channel the breakfast...

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Helpful?
1Thank Karim R
Dudley, United Kingdom
Reviewed 4 days ago NEWvia mobile

Dom and the staff are very friendly and helpful. The food is very good, the rooms are very clean and tidy, bath room is a bit out dated. There is a gym with swimming pool and sauna for hotel guests to use

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Helpful?
2Thank John N
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Hotel was spotless and staff charming, however we assumed when we booked that breakfast was included as we weren't prompted to add it. Breakfast included is pretty much standard with most hotels nowadays. Very unhappy having to cough up. To add insult to injury, the guest car park cost £7! Won't be using a Holiday Inn again.

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Helpful?
1Thank click55600
Stephen A, General Manager at Holiday Inn Southampton, responded to this review

Thank you for your feedback following your recent stay at the Holiday Inn Southampton. For information Holiday Inn standard is that Breakfast is not included in all of our rates. We have various rates available, including room only, bed and breakfast and dinner bed and breakfast. It is advisable to check what is included on selected rates at the time...

Henley-on-Thames, United Kingdom
Reviewed 1 week ago

We had booked the Holiday Inn in order to stay over the night before our cruise ship sailed. The hotel offers a great cruise package, with B and B, free parking at the hotel and transport to and from the cruise ship terminal included. This was all great and we have no complaints, quite the opposite. If dinner had been...

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Helpful?
1Thank maggiavelli
Stephen A, General Manager at Holiday Inn Southampton, responded to this review

Thank you very much for your comments following your stay here at the Holiday Inn Southampton and I do hope you had an enjoyable cruise. Please be assured that my Food and Beverage Manager has made improvements to service so that the issues that occurred at Dinner during your stay do not happen in the future, please accept my sincere...

Bembridge, United Kingdom
Reviewed 1 week ago via mobile

Our room looked nothing like the pictures, very dated, with cracks in walls and inadequate heating (although they did provide an oil filled rad) the bathroom was freezing and extremely dated. Bed was uncomfortable and pillows thin and poor. My other half went downstairs to get a couple of cups of coffee which seemed to confuse the poor lad serving...

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Helpful?
2Thank Justingentleman
Stephen A, General Manager at Holiday Inn Southampton, responded to this review

Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with the Holiday Inn Southampton. Please accept my sincere apologies for the shortfalls experienced on this occasion. If you would like to contact me at the Hotel directly, I...

Folkestone, United Kingdom
Reviewed 1 week ago via mobile

The staff at the hotel are excellent; friendly, warm, welcoming and accommodating. However, the hotel is tired and dated. Noise levels are high and you can hear traffic outside and the water passing through the pipes as well as other guests in their rooms / corridor. The toilet leaked in our room and the seat was broken and came off...

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Helpful?
3Thank Michael A
Stephen A, General Manager at Holiday Inn Southampton, responded to this review

Thank you for your review following your recent stay at the Holiday Inn Southampton. Your comments about our Staff Team are very much appreciated as they work hard to provide great service to all our guests. All your comments have been noted and passed to the relevant Departmental Managers to help make improvements for the future. Kind regards

Belper, United Kingdom
Reviewed 1 week ago via mobile

As a loyal user of IHG hotels, I have stayed in the Southampton Holiday Inn too many times to count over the last 10 years. The hotel is convenient for my work and usually has good availability. However, my recent stay will unfortunately be my last. Numerous relatively small issues have led me to reconsider future stays. The recent refurbishment...

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Helpful?
1Thank Nick K
Stephen A, General Manager at Holiday Inn Southampton, responded to this review

Thank you for your feedback following your recent stay at the Holdiay Inn Southampton. Please accept my sincere apologies for the shortfalls you encountered during your stay. I have shared your comments wit/feedbackh my Heads of Departments for immediate review. Once again my sincere apologies. Kind regarsd

Wetherby, United Kingdom
Reviewed 1 week ago

I wrote to IHG in December 2015 we could not eat in the restaurant as all tables were booked for corporate parties,I didnot receive the courtesy of a reply.Despite my better judgement my wife persuaded me to stay pre cruise on 20th December 2016.After a tortuous journey from Yorkshire we were tired and hungry. After dumping our luggage we headed...

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Helpful?
2Thank Steve U
Stephen A, General Manager at Holiday Inn Southampton, responded to this review

Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with the Holiday Inn Southampton. Please accept my sincere apologies for the shortfalls experienced on this occasion. If you would like to contact me at the Hotel directly, I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn Southampton is situated in the heart of Southampton City Centre, with views over the waterfront and close to the M3 and M27 motorwaysThe Holiday Inn Southampton is located next to all Major Cruise Terminals making it the prime hotel for your Pre Cruise Stay. A pre cruise package rate is available which includes Breakfast, Car Parking and Transfer to the TerminalDuring your stay you can take advantage of West Quay Shopping Centre, day trips to the Isle of Wight, New Forest, and Paulton's ParkThe Holiday Inn Southampton is host to the PSP Southampton Boat Show. The hotel is centred in the heart of the show ground making it the ideal location to stay. Package rates available direct at the hotel.The hotel consists of 130 en-suite, air conditioned bedrooms with high speed Internet access, Spirit Health Club, Conference Centre, Restaurant, Bar and LoungeOur facilities also include 24 hour Room Service and free use for our residents to the Spirit Health Club which includes an indoor swimming pool, gym and sauna.The Holiday Inn Southampton has 5 Meeting Rooms and can accommodate up to 180 delegates, ideal for meetings and all special occassions. All rooms have air conditioning, wireless Internet access and all day tea and Starbucks coffeeAccessible & Family Rooms available. Kids Stay & Eat Free(Terms and Conditions Apply) ... more   less 

Additional Information about Holiday Inn Southampton

Address: Herbert Walker Avenue, Southampton SO15 1HJ, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: $109 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Southampton 3*
Number of rooms: 235
Reservation Options:
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Also Known As:
Holiday Inn Southampton Hotel Southampton
Southampton Holiday Inn
Hotel Style:
#6 Family Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Southampton staff and other travellers.
24 questions
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Plymouth, United Kingdom
Liverpool, United Kingdom
Guernsey, Channel Islands
9 months ago

See all questions (24)

Questions? Get answers from Holiday Inn Southampton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask for info and tell booking person what you require”
 of 5 bubbles 373bevj, 19 Feb 2017 | Read review
“try to get sea view as it really is worth it especial when weather is nice and the sun is shining”
 of 5 bubbles 94karimr, 17 Feb 2017 | Read review
“Higher rooms quieter”
 of 5 bubbles 494steveu, 8 Feb 2017 | Read review
“if you another aminities please ask the reception, they will provide other aminities, like tooth brush etc.”
 of 5 bubbles 88nrr, 17 Jan 2017 | Read review
“Do not go there!”
 of 5 bubbles Johnk46, 15 Jan 2017 | Read review
5 of 5