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Mercure Southampton Centre Dolphin

Booking.comUS$71*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Southampton Centre Dolphin
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1,486 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Southampton Centre Dolphin
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Showing 1,414: English reviews
Reviewed 14 October 2015

We spend 3 days at the hotel, attending the boat exhibition in Southampton. The location is good and the personel is very friendly. Being a small hotell, appr 100 rooms there was no gym. The bed was terrible, I guess if you are alone It would be ok but not as a couple.

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Helpful?
1Thank Jim C
ECDolphinHotelGM, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Jim C Thank you for taking the time and trouble to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. I apologise that not all of the elements of your stay were up to our usual standard and your comments will be passed on to help us improve the facilities we offer our guests....

Reviewed 14 October 2015 via mobile

Ive stayed here a few times whilst on business. The hotel is OK, but the only reason i stay here over other hotels is for the secure car park and free WiFi. The food is OK but nothing great (except the lemon dessert with pineapple, which is fabulous) the rooms are in need of renovation, my bathroom has silicone sealant...

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Helpful?
Thank MartinM-England
ECDolphinHotelGM, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear MartinM-England Thank you for taking the time to review your stay with us. Your feedback is really important to us and its helps to improve our service and facilities that we are able to offer our guests. I was disappointed to read there were elements of you stay that were not up to our usual high standards. These points...

Northampton, United Kingdom
Reviewed 13 October 2015

Spent a night here recently as we were cruising from Southampton & thought that we would take the strain & stress from travelling on day of embarkation. We arrived at a decent time & found the car park which is situated at the rear of the hotel. We entered reception & requested our 2 rooms that had been pre-booked for...

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Helpful?
2Thank EdzLewis34
ECDolphinHotelGM, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear EdzLewis34 Thank you for taking the time to review your stay with us. I am disappointed to read there were elements of your stay that were not up to our usual high standards for which I apologise. As with all feedback, your points referring to the pre booking of specific rooms will be addressed with the team to help...

Reviewed 7 October 2015 via mobile

Where did this hotel receive its 4 stars from I'm guessing the Easter Bunny! Great staff shocking room, I have seen better bedsits! I know I will get the standard response from the management but come on 4 stars with mould in the bathroom, a kettle that has more limescale than a cave, no remote-control and why has no-one mentioned...

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Helpful?
5Thank Ktyma
ECDolphinHotelGM, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear ktyma, Thank you for taking the time to review your stay with us. I am disappointed to read there were elements of you stay that were not up to our usual high standards for which I apologise. We do take the time to read all of our reviews and as with all feedback we take your points very seriously...

Brighton, United Kingdom
Reviewed 5 October 2015

Just an overnighter here, on business. Really pleased to find ample parking at the hotel in the city centre location and certainly there was an air of character charm to the building. For some reason the builders, back in the 17th Century, failed to think of the needs of a 21st century business traveller, so be prepared for steps and...

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Helpful?
2Thank CatterD
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear CatterD Thank you for taking the time and trouble to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. I am really pleased you found the staff friendly and helpful and will pass your kind words on to our team and I hope we can welcome you again soon to the Dolphin Hotel. Kind...

Bristol, United Kingdom
Reviewed 3 October 2015

Stayed here for a weekend. At the time of booking (through the accor website) I requested one of the rooms down the alleyway and I got it :) for no extra cost. It was a lovely added touch. The room was massive and was presented nicely. However, both mornings my partner and I were woken up by pigeons coo'ing outside...

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Helpful?
1Thank MichelleShellD
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear MichelleShellD Thank you for taking the time and trouble to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. I am really pleased you were able to request and enjoy one of our Lane rooms during your time with us. Your comments in reference to the car park will be passed on to the...

Aberdeen, United Kingdom
Reviewed 3 October 2015 via mobile

I would stay again, and hope that they can work on their rough edges. The hotel is old and very atmospheric. You can hear the clock chiming the hours ans pigeons cooing. The room, a premium one, was well appointed, and inusually for a mercure the towels are large enough for a six footer! The down points are: The reception...

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Helpful?
1Thank ODTCCS
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear ODTCCS Thank you for taking the time to review your stay with us. I am pleased you enjoyed your stay with us and the historic aspect of our Hotel. I apologise for the elements you experienced that were not up to our usual high standards and these points will be raised. As with all feedback your points will be...

London, United Kingdom
Reviewed 2 October 2015

I've literally stayed in hotels a all across the world including 3rd world countries and I can honestly say my experience with Mecure Dolphin Southampton is the worst experience I have ever had in a hotel. I booked into a "privileged" room a week ago having been impressed with the pictures on their website. However, when I turned up the...

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Helpful?
6Thank Richard L
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Richard L, Thank you for taking the time to review your stay with us. A member of our management team has been trying to contact you however are unable to get a response. If you are able to please call the hotel directly on 02380 386465 when it is convenient for you and ask for the Revenue Manager we...

New York City, New York
Reviewed 1 October 2015

The Dolphin Hotel is a former coaching inn, parts of which are some 500 years old. As such, it has a great deal of character. Generations of travelers have spent the night there or have dined in its restaurant. Indeed, Queen Victoria and Admiral Horatio Lord Nelson stayed there. Jane Austen celebrated her 18th birthday there. Reportedly, six ghosts are...

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Helpful?
2Thank Beyondships
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Beyondships I very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Brooklyn, New York
Reviewed 29 September 2015

We were staying in Southampton for a night while waiting to board the Queen Mary 2 to cross the "pond". Our choice was the Mercure Southampton Center Dolphin – a place which has been around (under other management, I’m sure) for hundreds of years and which has been associated with historical events from the mid‐1400’s (but there is some evidence...

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Helpful?
1Thank Ormont
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Ormont I Really appreciate you taking the time to review your stay as your feedback is important to us. I am very pleased you enjoyed the history of the Dolphin Hotel and of the surrounding area. Your comments in regards to the decoration of the Hotel have been passed on as we strive to improve the facilities we can...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more   less 

Additional Information about Mercure Southampton Centre Dolphin

Address: The Dolphin 34-35 High Street, Southampton SO14 2HN, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: $108 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel
Hotel Style:
#7 Luxury Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Southampton Centre Dolphin staff and other travellers.
16 questions
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Questions? Get answers from Mercure Southampton Centre Dolphin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rear rooms quieter”
bina737, 25 May 2017 | Read review
“Refuse to get room #201”
  • Room 201 - inside the bathroom
sziolo, 24 May 2017 | Read review
“Can't think of one”
454David, 20 May 2017 | Read review
“Noisy with laundry being put outside room”
beckyreed7, 15 May 2017 | Read review
“Don't choose a room that is situated outside of the main building - noisy.”
LailaC1, 4 May 2017 | Read review
5 of 5
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US$71* /night
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Prices are for 1 room, 2 adults
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