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The Royal Wells Hotel

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1 room 2 adults 0 children
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The Royal Wells Hotel
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198 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Reviewed 11 January 2017

We celebrated our daughter's wedding on 7/01/17 at the Royal Wells Hotel. It was such a memorable occasion. Our thanks to James, the manager and Helen the coordinator. Also to Annabelle and Gemma and all the rest of the staff. Nothing was too much trouble. They really made our daughter and her new husband's day very special. The ceremony room...

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1Thank Ian M
Portsmouth, United Kingdom
Reviewed 30 December 2016

On arrival our room wasn't ready (a portent of things to come) but we were advised that as soon as it was we would be notified. Well that didn't happen and had i not chased it up we would still be sitting in reception! In spite of paying £140 (ugh) for the the best available room, one of the curtains...

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Thank Malco911
Bath, United Kingdom
Reviewed 28 December 2016

An otherwise good hotel was spoiled by a disastrous breakfast, Yogurt on cereal and berries took ages to arrive. Why not have it prepared along with the self serve juices? The cooked plate took 35+ minutes!! Various excuses were offered. Manager failed to surface after 3 requests to the young waitresses. Suggestions to the Manager: 1. Always come quickly to...

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Thank davidquine
Doha, Qatar
Reviewed 28 December 2016

The hotel was nice but could have been much better, Room was large but no safe, hot water took forever. Dogs barking and quite noisy Breakfast was not bad but on second day had to send eggs benedict back as too much vinegar bacon over cooked and coffee cold. Staff was very young but did try to help

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Thank Kprobertkp
Reviewed 28 December 2016 via mobile

Very friendly and welcoming staff, rooms comfortable. Only let down by possibly a lack of staff. Rooms not provide with milk for tea (a simple oversight I expect) but breakfast was very slow, and the Avocado served was nowhere near ripe and to hard to cut. Staff were excellent in deal with our issue and offer an alternative but after...

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Thank Richard K
Woking, United Kingdom
Reviewed 21 December 2016 via mobile

What an effort is was to get the breakfast waiters to get anything correct. Service was appalling. I also left a charger in the room and have contacted the hotel via 4 different methods (phone, email, Facebook and twitter) to ask them to send it to me. They simply don't bother responding. How a hotel with such poor service manages...

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1Thank jnralph
Manchester
Reviewed 15 December 2016

Stayed here on business for 2 nights in December and found the hotel to be quite nice. Had a top floor room which was average size with minimal furniture. Room was clean, bed was comfortable and the bathroom had a shower only which doesn't bother me as I prefer showers anyway. Water Pressure was very low in the shower especially...

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1Thank PJRManchester
Reviewed 13 December 2016 via mobile

I stayed at this hotel one night for work. The building is beautiful and in a great location. The decor is very pleasant and uncluttered. The room was large, clean, simply decorated and well equipped. Bed was large and comfortable. Bathroom was lovely but the shower in my room was low pressure when turned up to warm which was disappointing....

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1Thank Curryeveryday
Royal Tunbridge Wells, United Kingdom
Reviewed 10 December 2016

Beautiful building and pleasing interior decor. We visited for lunch. Good service, nice airy dining room. However, too much pastry and not enough meat in the steak and ale pie, too much batter and not enough fish in the fish! Big portions but too many carbs and not enough protein. You can probably do better for the money.

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Thank Valerie-Parry
Reviewed 7 December 2016 via mobile

Went today for breakfast or "brunch" as is called. The waiting staff were lovely. Food took almost 30mins to come out even though we were only people in main restaurant (I saw a group of 6 in bar seated as if MAYBE to eat and when we left at 8 more people in bar area) hard for me to drink...

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1Thank Beckyinglis

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Royal Wells Hotel

Address: Mount Ephraim, Royal Tunbridge Wells TN4 8BE, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells
Price Range: $131 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Royal Wells Hotel 3*
Number of rooms: 23
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Wells Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We did not stay we ran an event here.”
 of 5 bubbles alysonh982, 1 Feb 2017 | Read review
“All rooms are comfortable and quiet and there is a lift”
 of 5 bubbles IanM338, 11 Jan 2017 | Read review
“Spend your money in a different Hotel”
  • Curtains just hanging on
  • Nice damp walls
  • more damp - need to get the builders
 of 5 bubbles Malco911, 30 Dec 2016 | Read review
“3 is noisy at 8 am when maids call to each other and heap blue bags in the passageway”
 of 5 bubbles davidquine, 28 Dec 2016 | Read review
“The car park is a little cramped.”
  • Well appointed bathroom
  • Well appointed bathroom
  • Great Furniture
  • Large Double Bed
  • The Room Layout
  • The Room Layout
 of 5 bubbles C2439ROroberte, 19 Nov 2016 | Read review
5 of 5