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The Spa Hotel

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558 Reviews from our TripAdvisor Community

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Showing 547: English reviews
London, United Kingdom
1 review
Reviewed 2 days ago NEW

Thoroughly enjoyed the Christmas indoor cinema event, on the 1st December with 2 of my girl friends. Showing 'The Holiday', there were comfortable sofa's, chairs or beanbags available and the option to have a blanket, although it was warm enough. Seats were available on first come first served bases which worked well and they had a fantastic ladies choir for... More 

Helpful?
Thank thunt84
London, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW

Every year, we organise a weekend away with friends to celebrate xmas together. I must admit that we were a bit disappointed by the rooms, not worth the price we paid. The decor of each room fluctuates immensely…as well as the size. The private room we had for the night to celebrate was next to a bedroom not occupied by... More 

Helpful?
Thank CarolineGB72
Norfolk, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 days ago NEW

I stayed at this location for one night on 30/11/2015, I travelled alone , I found the hotel to be clean and tidy , I made use of the gym and had a very pleasant stay. The following morning I enjoyed a beautiful cooked breakfast , I found the staff to be friendly and helpful. My only complaint was the... More 

Helpful?
Thank B4Home
1 review
Reviewed 5 days ago NEW

My husband and I stayed at this hotel over the weekend and left feeling really disappointed (and extremely tired!). The hotel itself is ok, it's clean and tidy and the staff are nice and welcoming, but unfortunately it's so noisy and in our opinion it's not worth the price. We had a room over the bar, and after our first... More 

Helpful?
Thank Natasha S
Ashford, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago NEW

Had our cricket club dinner at the Spa, Food was great,staff were really good,,and a good time was had by all. Food was nicely presented and hot. All in all, an excellent evening, and that is very good as I retired after being a chef for 40 years. Can highly recommend.

Helpful?
Thank spinnakercorgi
Sevenoaks
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

We have been visiting the Spa Hotel to dine on special occasions for many years. But as a dining venue it has become very disappointing since its take over and make over. It is certainly no longer the relaxing place it used to be and the quality of service has deteriorated - as has the food and general presentation. It... More 

Helpful?
Thank Ronald D
Spa2000, Manager at The Spa Hotel, responded to this review

Thank you for your feedback. I am unsure how recent your regular visits have been however The Spa was acquired by the Scragg family in 2007, so it has been almost 10 years since the take-over of the hotel. I am investigating further into why your call was missed, we ensure that there are at least 2 receptionists on duty... More 

Keithw532
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 weeks ago

The initial drive into the stunning grounds, hotel façade and walk into lobby were all very impressive. The room was comfortable but with a terrible creaking floor just by the bed that made me cringe for the people staying below every time to stood on it. I was also a bit annoyed that the hotel only e-mailed me after they... More 

Helpful?
Thank Keithw532
Spa2000, Manager at The Spa Hotel, responded to this review

Thank you for your feedback. Firstly I am glad you found the grounds stunning, the lobby impressive and found your room comfortable. I am sorry to read that there were some issues during your stay; with regards to the refurbishment of our pool – this maintenance was scheduled quite last minute so I suspect your reservation was made prior to... More 

Laindon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

My wife booked this for my birthday, we had a cream tea on arrival, dinner and late Sunday lunch. The staff are very efficient especially in the bar meals section, giving very good and impartial advice and food, and remembering the wine you ordered previously.

Helpful?
1 Thank Ianl53
Boston, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

Very comfortable and spacious room and bathroom. Very quiet room (205) even though it looked onto the front of the hotel.Service is helpful. Large traditional style dining room for good breakfast. I arrived at about 9pm and went straight to the bistro for something to eat (last orders by 9.30pm). My only criticism was that the "welcome" I got from... More 

Helpful?
Thank CDavies593
canterbury
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 weeks ago via mobile

I have just returned from a one night stay at the Spa Hotel in Tunbridge wells. It was a celebration for my husband and I and we booked this hotel as a treat. Firstly the timings of treatments we booked were mucked up in the spa thus putting us behind time for our evening. The facilities were also disappointing in... More 

Helpful?
Thank emmaCanterbury
Spa2000, Manager at The Spa Hotel, responded to this review

Thank you for your feedback. I am terribly sorry to read that you were disappointed with aspects of your stay. I am presently investigating what happened with the timings of your treatments with our Spa Manager, we will endeavour to resolve any issues so that this does not happen again. I am also sorry to hear that you found our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This 18th century mansion is situated within 14 acres of beautiful gardens and grounds, just a short walk from the town centre. Facilities include 70 bedrooms, spa and leisure club, contemporary bar and award winning restaurant, ample free car parking and wifi. The Hotel has undergone significant, sympathetic refurbishment since it was purchased by the Scragg family in 2007 and is now the Hotel of choice in Royal Tunbridge Wells. ... more   less 

Additional Information about The Spa Hotel

Address: Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells
Price Range: $140 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Spa Hotel 4*
Number of rooms: 69
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Also Known As:
The Hotel Royal Tunbridge Wells
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Questions & Answers

Here's what travellers have asked, with answers from The Spa Hotel staff and other travellers.
4 questions
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KENT ENGLAND
over a year ago
Bromley, United Kingdom
over a year ago
Royal Tunbridge Wells, United Kingdom
London
over a year ago

See all questions (4)

Questions? Get answers from The Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book room 231 as it is very small. We all suffered from the heat during the night so we badly slept.”
 of 5 bubbles CarolineGB72, 2 Dec 2016 | Read review
“The hotel is quite and self-contianed”
 of 5 bubbles RonaldD228, 17 Nov 2016 | Read review
“Request a room at the back overlooking the lawns and are very peaceful.”
 of 5 bubbles Ianl53, 15 Nov 2016 | Read review
“We had several rooms booked and they all seemed more than adequate”
 of 5 bubbles ErnestWordie, 17 Oct 2016 | Read review
“Ask for 3rd floor overlooking the grounds. Other floors are still very nice but haven't been upgraded as of Sept 2016.”
 of 5 bubbles 833ElizabethB, 14 Oct 2016 | Read review
5 of 5
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