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Riverside Hotel

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#4 of 15 Hotels in Kendal
Certificate of Excellence
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1 room 2 adults 0 children
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Riverside Hotel
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953 Reviews from our TripAdvisor Community

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Showing 943: English reviews
South Shields, United Kingdom
Reviewed 23 January 2015

Have just come back from a two night stay at this hotel. The location is great for walking into Kendal to walk round the shops and do some sight seeing. The room was well equipped and large and was immaculate, the food was excellent, abd the leisure facilities were also very good. I would stay at this hotel again.

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Helpful?
2Thank Carol C
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks for visiting and posting your lovely, 5-star review! We couldn't be happier with your comments, particularly about your accommodation, food and leisure facilities. Thank you for saying you would visit us again and we hope you do. Thanks.

Chichester, United Kingdom
Reviewed 23 January 2015

Good location near town centre/bus station/ rail. Pleasant view on riverside Understaffed. Polite staff but not friendly staff. Needs refurbishment Food adequate. Very little fruit save prunes grapefruit or gigantic orange Room not cleaned properly or hoovered- jug left/ empty tissue box left not replaced Final insult a charge of £10 levied for anything past 11 am checkout - in...

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Helpful?
Thank Susy H
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thanks for your review and comments on how we can improve. We appreciate your mention of our location and apologise for the issues faced during your stay. We will ensure they are rectified immediately. The 11am check-out time is clearly written on the confirmation upon booking and it is our policy that a £10 charge is incurred for late check-outs....

Glasgow, Scotland, United Kingdom
Reviewed 22 January 2015

Stayed here for a lovely, cold weekend in December. Had got a deal on Groupon for 2 nights bed and breakfast with a 3 course meal on the first night. Hotel was in a lovely location, right on the river itself, as the name would suggest. Very close to kendal and its shops, bars and restaurants. The hotel bar was...

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Helpful?
1Thank 123_n_4
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thank you for visiting and posting your helpful comments on here. We do appreciate your comments about our staff, your breakfast with us and our location. We always appreciate constructive comments as well and yours will certainly be helpful. Thanks again.

Crowborough, United Kingdom
Reviewed 21 January 2015

I stayed for one night due to a business trip. Very pleasant, excellently located fo Kendal visit. The room was large, well equipped and v clean. The staff were very welcoming and helpful. Bar food very good and well priced. I would happily stay here again

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Helpful?
2Thank Chris W
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

We're pleased your business travels brought you to us here at the Riverside Hotel and we are delighted with the comments in your review. We certainly try to offer excellent value breaks that offer 5-star staff, delicious food and comfortable accommodation. We'll hope to welcome you back again the next time your in the area of business or visiting the...

Reviewed 20 January 2015 via mobile

My partner booked this via Groupon for a last minute birthday booking for me. On arrival the receptionist was very helpful, gave us our room key to the third floor, and directed us to the stairs and lift (if needed). She also informed us that any towels etc we need will be provided at the reception if we were to...

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Helpful?
2Thank KellyMarieDon
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

We thank you for your lovely review and 5-star rating of your stay with us. Everyone is very pleased with all of your comprehensive comments and we think they will be very helpful for those interested in booking a stay with us. We thank you for recommending us to others and we hope to welcome you back again soon too....

Lancashire, United Kingdom
Reviewed 20 January 2015

Just had another great stay at the Riverside Hotel. Staff are always friendly, helpful & love our little dog. Rooms were clean and warm. Breakfast was as tasty as ever. Did eat in the bar one night as the dog can go in with us. The food was lovely had the burger and the Gammon, both really nice. Overall a...

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Helpful?
1Thank st170
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thank you for visiting again and posting your nice 5-star review. Your comments about our staff, food and accommodation are very appreciated. We will continue to work hard to keep the hotel a place you can visit again and again. Thank you.

High Wycombe, United Kingdom
Reviewed 19 January 2015

I stayed in this hotel for a weekend groupon break - Room 01. If hotel full very noisy room as corridor doors right outside. As I checked in the receptionist in a disapproving manner said quite out loud you are on a groupon. When I arrived after a long journey I was allocated a room on the ground floor very...

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Thank 28Claire1
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

We are very disappointed to read this review. We are terribly sorry if for whatever reason you felt our staff were in any way rude. We pride ourselves on excellent customer service from our friendly staff and I cannot believe anyone would have acted in a less than cordial manner as described in the review. As people will be able...

Reviewed 19 January 2015

We decided to stay in Kendal to visit the lower end of the lake district. The hotel is excellent. We booked the suite and had the luxury of a four poster bed, sitting area, huge bathroom with slipper bath and double shower and a separate dressing area. From the start of the stay to the last minute, the staff were...

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Helpful?
1Thank Sue H
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thank you for your wonderful review and for choosing to stay with us for your celebratory weekend. We couldn't be happier with your 5-star review and comments about your accommodation, food and staff. We're pleased our location proved useful for exploring the South Lakes and that you would consider staying with us again. Thank you.

Reviewed 18 January 2015

This was a last minute booking,so I wasn't expecting to have such a spacious and comfortable room, overlooking the river. The hotel was clean and tidy with very pleasant and obliging staff.There was just one day where our refreshment tray wasn' t refilled but the receptionist very happily supplied us with everything we needed. Breakfast was self service which I...

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Helpful?
2Thank carole f
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

We've enjoyed reading your review and are delighted you enjoyed your stay with us. Further, we're with your comments about your accommodation and gym facilities. Thank you for recommending us to others and we hope you'll visit again soon. Thanks.

Aveley, United Kingdom
Reviewed 16 January 2015 via mobile

Online the choices for hotels in Kendal town centre are slim. I chose this hotel based on reviews and photos so I knew what to expect. The room I had was spacious and cold to begin with. It took a while to warm up and when it did the room felt a lot more cost. Also had a great view...

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Helpful?
1Thank OscarShakes
The_ManagerSLH, Manager at Riverside Hotel, responded to this review

Thank you for visiting and posting your nice review. We appreciate the feedback from someone with so many reviews on tripadvisor. We will work hard to keep the hotel a great place to visit and will take your constructive comments on board to help with that. Thanks.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Riverside Hotel is situated on the banks of the River Kent in Kendal only a short walk from the famous Lake District market town centre. The hotel is conveniently situated for all the Lake District attractions and is only a ten- minute drive from Lake Windermere.The hotel has 56 en-suite bedrooms plus two suites one of which has a four poster bed. All the bedrooms have river view and include hospitality tray, freeview television, free wifi, direct dial telephone, hairdryer and ironing facilities. Free parking is available to residents. ... more   less 

Additional Information about Riverside Hotel

Address: Stramongate Bridge | Beezon Road, Kendal LA9 6FS, England
Region: United Kingdom > England > Cumbria > Lake District > Kendal
Price Range: $127 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 58
Reservation Options:
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Hotel Style:
#4 Romantic Hotel in Kendal
#5 Business Hotel in Kendal
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Questions & Answers

Here's what travellers have asked, with answers from Riverside Hotel staff and other travellers.
15 questions
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Questions? Get answers from Riverside Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the new part of the building”
 of 5 bubbles ssbaby, 14 Feb 2017 | Read review
“Quiet rooms are opposite the river but the rooms also on the front side of the hotel are quiet.”
 of 5 bubbles paulcJ4310PR, 9 Feb 2017 | Read review
“Ask for riverside room. 004 is right on the water”
 of 5 bubbles Gael01, 16 Jan 2017 | Read review
“A view of the river”
 of 5 bubbles 2349Mel, 2 Jan 2017 | Read review
“Rooms next to the bridge are very noisy due to people coming and going from the railway station and passing cars”
 of 5 bubbles TarlCaboto, 12 Dec 2016 | Read review
5 of 5