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New Hacketts Hotel

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New Hacketts Hotel
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520 Reviews from our TripAdvisor Community

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Showing 519: English reviews
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Darlington, United Kingdom
Reviewed yesterday NEW

chaos reigns in diining room, no chief all indians with little idea who ordered what meal had 3 different people taking our order one night, wife ordered salad one night recieved a plate of lettuce & cheese. eventually got a proper salad.manager seems hell bent on trying to do it all himself, shower tray mpuldy had to sit on toilet...

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Helpful?
Thank Stuart C
Reviewed 4 days ago NEWvia mobile

Me and my Mam have just stayed here with national holidays and I would recommend this hotel to anyone, its clean and warm , lovely food and great customer service, great entertainment. Modern furniture as well definitely the best hotel we have stayed in Blackpool will definitely be returning.

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Helpful?
Thank xxxsukeyxxx
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

Dear Miss Hurst, We are delighted that you have thoroughly enjoyed your visit with us here at New Hacketts Hotel. And more so, taken the time to enter this on tripadvisor. As a gesture of goodwill, we would like to offer you a complimentary upgrade should you visit us again in the near future. Very best regards Suzanne Sales Mgr

Todmorden, England
Reviewed 2 weeks ago via mobile

I stayed here for one night in a single room with ensuite. I cannot fault the room, it was spotless, newly refurbished with excellent facilities. I had to leave very early to get to work and expected to have to miss breakfast. However they sorted out cereal, toast and tea before I left at 6.30am. The staff were exceptionally friendly...

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Helpful?
1Thank tizzyrobertson
York, United Kingdom
Reviewed 4 weeks ago

just had 4 nights stay again, had a great tjme my room 304 very clean and tidy, staff very helpful, the entertainment was good. a lot of the rooms have been up dated, will be back next year, for the price £80 for 4 nights you cant complain.

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Helpful?
1Thank richard t
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

Dear Sir/Madam We are delighted that you have recently enjoyed your visit with us. It is very nice to see that our guests take the time out and enter a lovely review. We are looking forward to a busy season, so please do not hesitate to get your next stay with us guaranteed. Assuring you of our best attention and...

Glasgow, United Kingdom
Reviewed 7 January 2017 via mobile

I'm writing this on behalf of my mum who has just returned from a David Urqhuart mini break to see in the New Year in Blackpool. She stayed in a single room and paid £255 for 3 nights and 4 days. She got dinner bed and breakfast and 2 lunches. A warm,comfortable and spotless room. Room cleaned each day. Lovely...

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Helpful?
2Thank EwanCa
New Hacketts H, Public Relations Manager at New Hacketts Hotel, responded to this review

Dear Sir/Madam, Many thanks for your review. We are delighted that your mum thoroughly enjoyed her visit and we look forward to seeing her again in the near future. We would like to offer her a complimentary upgrade on her next visit. We are sorry that the buffet did not delight her. Unfortunately, we did also have staffing issues on...

Ayrshire, United Kingdom
Reviewed 3 January 2017

Travel to the New Hackett hotel with David Urquhart Coach Travel for Hogmanay break and it was a disaster. Hogmanay Gala Buffet was a shambles not enough tables for people to sit and the food was a disgrace. There was only one waiter working [he tried his best] bringing food to the buffet and there must have been about 100...

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Helpful?
6Thank 5Iandun
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

Dear Sir, We are sorry that you felt the need to write a negative review. We do act upon all reviews and appreciated constructive criticism up to a point but to put a picture on tripadvisor of the items that you decided to put on your plate is not what we would have expected. We do sincerely apologise, and staffing...

Reviewed 14 December 2016 via mobile

The reception area looked ok and was very warm and welcoming but the rooms leave a lot to be desired! If your over about 12 stone you'd struggle to fit in the bathroom, room was very dated and the curtain rail fell off when we shut the curtains. It was ok as a base for going out but don't expect...

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Helpful?
Thank Louise B
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

Dear Louise, I am sorry you felt the need to share this negative review. We do value all customer comments and like to act on them for the future. I do wish you had come to us, as we do have various rooms in the hotel, and depending on availability, I am sure we could have moved you to a...

Liverpool, United Kingdom
Reviewed 5 December 2016

Another brilliant trip to the Hacketts with over 100 pensioners we all had a great time nothing was to much for any of the staff especially Ann reception who was so helpful rooms fab entertainment the best yet and food wouldn't get better in a 5 star Could not fault this hotel that's why we keep going back

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Helpful?
1Thank Gerard W
New Hacketts H, Guest Relations Manager at New Hacketts Hotel, responded to this review

A little bit delayed, ~ our apologies. HOWEVER, it is so nice to see you have thoroughly enjoyed your visit, and taken the time to write a lovely review. We are looking forward to a very busy 2017 season here at New Hacketts Hotel, and welcoming you again soon. Regards Team Hacketts

Dubai, United Arab Emirates
Reviewed 28 November 2016

I would like to say that my stay in the hotel was alright. I had a good view of the Irish sea from my room and it was a cozy, cute and newly refurbished room. The toilet is little including the shower. I am not sure if a big guy would fit inside. :) Anyway, the breakfast was buffet style...

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Helpful?
Thank Art L
Reviewed 21 November 2016

we have been going to hacketts for about 6 years and have seen all the changes over the years we go around november as a group from our pub on the turkey and tinsel break and from the start we have always been happy with vaule for money and a night there is no need to leave the hotel as...

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Helpful?
Thank Keith B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
New Hacketts Hotel, situated on Blackpool's Queens Promenade, with the beach on your door step and transport links across the road. It's a short journey to the town centre and many of Blackpoo's famous attractions. New Hacketts is an excellent choice for families, couples or groups. 101 bedrooms, all en-suite with tea/coffee making facilities, some with sea views of the beautiful Irish Sea. Enjoy freshly prepared meals by our very talented chef! Then sit back and relax in our bar lounge and enjoy an evening of entertainment. Bar snacks and alcoholic beverages are available 24 hours on request. Our friendly and helpful staff are here to assist you with any requests or requirements to ensure you have a most enjoyable stay. ... more   less 

Additional Information about New Hacketts Hotel

Address: 14 - 20 Queen's Promenade, Blackpool FY2 9SQ, England (Formerly Hacketts York House Hotel)
Region: United Kingdom > England > Lancashire > Blackpool
Price Range: $49 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — New Hacketts Hotel 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Hacketts York Hotel
Hacketts Hotel Blackpool
Hacketts York Blackpool
Hacketts York House Hotel Blackpool
Hotel Style:
#27 On the Beach Hotel in Blackpool
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Questions & Answers

Here's what travellers have asked, with answers from New Hacketts Hotel staff and other travellers.
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Questions? Get answers from New Hacketts Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Got a problem go and see reception they will sort it”
 of 5 bubbles 928gerardw, 5 Dec 2016 | Read review
“we find all rooms to be fine”
 of 5 bubbles R2213ROkeithb, 21 Nov 2016 | Read review
“we had 502 great views booked again for march”
 of 5 bubbles alicebZ3474KZ, 14 Nov 2016 | Read review
“dont do it”
 of 5 bubbles 381fionar, 6 Nov 2016 | Read review
“Room at back was quieter than front ,”
 of 5 bubbles lindamY3390EN, 3 Nov 2016 | Read review
5 of 5