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Novotel Liverpool

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Novotel Liverpool
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2,186 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Liverpool
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Showing 1,938: English reviews
Reviewed 1 week ago via mobile

Recently stayed at Novotel and we are regular guests in term times and chrostmas holidays. What really stood out to me was the attentive staff and quality of service we where given. We arrived early and room was available to us, Doris was fantastic dealing with our needs. What really stood out was Liam and his attention to detail and...

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Helpful?
Thank hinksdot
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear hinksdot, Wow!!! Thank you for your wonderful review of us at Novotel Liverpool, I was thrilled and delighted to see how much you enjoyed your experience with us on your recent stay. We massively thrive off all our feedback and we appreciate that you can help us improve our services. I have congratulated Dora and I personally would like...

St Albans, United Kingdom
Reviewed 1 week ago

Overnight stay - had room on 10th floor which was very clean, amazing bathroom with luxury shower and great toiletries. Slept very well. Staff very friendly, offered directions and helpful with stowing luggage. Breakfast was fabulous - great cooked choice and so much to choose from on top, good quality. Didn't try swimming pool but looked nice but had a...

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Helpful?
Thank kathrynhhhhh
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear kathrynhhhhh, Thank you for taking the time to review us at Novotel Liverpool. I was delighted to see that you had such a wonderful experience with us on your recent stay. We strive to be the best and give the best possible service we can. to each of our guests. I would love to welcome you back to us...

Geelong, Australia
Reviewed 1 week ago via mobile

Very new and modern hotel the rooms are beautiful and comfortable, very central in town close to shopping centre breakfast was amazing lovely fresh fruit and great service quite busy though because of a Liverpool soccer game on that night but overall a great experience

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Helpful?
Thank Caitlyn B
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Caitlyn B, Thank you for your recent review of us at Novotel Liverpool. We are thrilled with positive feedback and think of ways to better our great service to you the guest our leaving happy. I would like the chance to welcome you back to us in the near future. We would also like to thank you for choosing...

Wexford
Reviewed 1 week ago

Just stayed here with my family, we had requested an early check in and when I mentioned this to the girl checking us in she just gave us a flat NO. I can appreciate that this is not always available however normally with this type of request the receptionist will at least check their system or check with housekeeping, the...

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Helpful?
Thank LEH1970
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear LEH1970, Thank you for your recent review of us at Novotel Liverpool. I was disappointed to see that we never met all expectations during your time with us. We continuiously strive to better our services so we can excel in our customer expectations. If you would like to discuss this matter further then please do not hesistate to contact...

Nuneaton, United Kingdom
Reviewed 1 week ago

We started at the end of Feb for 3 nights a few issues firstly check in we were asked were abouts we'd like a room we said front of hotel all ok get the room and it was on the side the room had problems the safe was locked and the fridge didn't work called down someone came up within...

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Helpful?
Thank Dreammachine22
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

dEAR Dreammachine22, Thank you for your recent review of us at Novotel Liverpool. I was disappointed to see that we never met all expectations during your time with us. We continuiously strive to better our services so we can excel in our customer expectations. If you would like to discuss this matter further then please do not hesistate to contact...

Kettering, United Kingdom
Reviewed 1 week ago via mobile

My husband and I stayed at the Novotel Liverpool for 2 nights for a weekend away alone, before we have our 2nd child is born The hotel reception is very modern and fresh and check in was swift. We booked using Clubcard vouchers and that process was very easy. We were in room 828, the room was spacious and clean,...

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Helpful?
Thank karen h
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

dEAR Dreammachine22, Dear karen h, Thank you for your recent review of us at Novotel Liverpool. I was disappointed to see that we never met all expectations during your time with us. We continuously strive to better our services so we can excel in our customer expectations. If you would like to discuss this matter further then please do not...

Northeast England
Reviewed 2 weeks ago

Stayed here for a couple of nights following a family event. The Hotel is positioned 300 yards from the Albert Dock and across the road from the New Shopping area "Liverpool 1" Stayed on a Sunday so got a really good deal (£84 B&B per night for 2 of us, which is cheap for a city centre Hotel) Novotels are...

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Helpful?
Thank Veteran_traveller041
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear Veteran_traveller041, Thank you kindly for your glowing review of us at Novotel Liverpool. I was thrilled to see you had such a wonderful experience with us on your recent stay. We massively pride our self in the service we provide to our guests and we love nothing more than to our guests returning, I am delighted to see you...

Douglas, United Kingdom
Reviewed 2 weeks ago via mobile

Over in uk for a couple nights. Booked here. Convenient for shopping and food. Parking close by. Check in issues. Coach party arrived. Foyer full of luggage. Fire regs breach due to obstruction. Only one check in staff on duty. He couldn't find our booking. We told him two rooms, our names and that we'd done online check in. Took...

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Helpful?
Thank John W
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear John W, Thank you for your recent review of us at Novotel Liverpool. I am sorry that you found your check in experience a little slow to start with, as we are a popular hotel based in the city centre parking for our larger groups is difficult simply down to our location. We ensure we commit fully to the...

Bristol, United Kingdom
Reviewed 2 weeks ago

very centrally located, minutes walk from all attractions. Room was clean and comfortable, no outside noise. Room slightly odd layout with separate toilet and shower rooms, bit of a pain for hand washing. Reception helpful and bar was very busy. Didn't use the restaurant at all. Public car park right next door and hotel gave a discount - cost £22...

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Helpful?
Thank pam409
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear pam409, Thank you for your recent feedback of us at Novotel Liverpool. We thrive off all types off feedback as this gives us a chance to develop our guest experience and match it to the expectations of our guests. Our leisure facilities are very popular at the hotel and loved by many who use it during there time with...

Derby, UK
Reviewed 2 weeks ago via mobile

I stayed here for two weekday nights whilst on business in Liverpool and I have to be honest, was pleasantly surprised. Check in was easy and relaxed and my room on the 6th floor was spacious, clean and well equipped. I took breakfast a little later on the first morning and found it to be quite relaxed and the restaurant...

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Helpful?
Thank AlanandSally
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this review

Dear AlanandSally, Thank you for taking the time to review us at Novotel Liverpool. I was thrilled that you found our rooms where to your standard and they was well equipped. I have passed your feedback on to the breakfast teams and I am sorry you found it a bit hectic on your second visit with us. I would love...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ropewalks Food And Drink Lounge
Ropewalks Food And Drink Lounge
Cuisines: International, British, American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room

Additional Information about Novotel Liverpool

Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: $110 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool
Hotel Style:
#4 Green Hotel in Liverpool
#15 Business Hotel in Liverpool
#16 Luxury Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Liverpool staff and other travellers.
28 questions
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Questions? Get answers from Novotel Liverpool staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one that isn't the temperature of a sauna”
 of 5 bubbles MikeE370, 20 Mar 2017 | Read review
“Although the hotel is in the middle of town,we found it very quite.We were on the 5th floor.”
 of 5 bubbles 306lyne, 18 Mar 2017 | Read review
“We asked for a quiet room and it was”
 of 5 bubbles kathrynhhhhh, 14 Mar 2017 | Read review
“Ask for a high floor at the back of the hotel, It's quieter and you get a great view of both cathedrals”
 of 5 bubbles Veteran_traveller041, 11 Mar 2017 | Read review
“7th floor seemed quiet”
 of 5 bubbles benjaminc512, 15 Feb 2017 | Read review
5 of 5