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Hilton Liverpool City Centre

Agoda.comUS$111*
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GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Liverpool City Centre
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2,716 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Liverpool City Centre
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Showing 2,648: English reviews
Scotland
Reviewed 2 weeks ago via mobile

Stayed for two nights on the fourth floor. Big room, huge bed, typical Hilton. Even tried the room service which was actually quite good! My only complaint was the lack of plugs in the room and the lighting wasn't great. Nice bar downstairs, very attentive staff throughout the hotel and an excellent location for Liverpool One.

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Helpful?
Thank JillyLou123
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Jillylou123, Thank you for taking the time to give us a positive review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel from check in to checkout. And that all staff you encountered were welcoming and represented the brand with professionalism and attentiveness. I look forward to circulating...

Liverpool, United Kingdom
Reviewed 2 weeks ago

Cleanliness was disgusting. Reception staff, concierge were so professional and helpful. Dirty socks on the floor in the corner suite and absolutely disgusting shower in the presidential suite. We were so upset about this!

Review collected in partnership with Hilton Hotels & Resorts
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3Thank theonly_dandg
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear theonly_dandg, I am very sorry to learn that you did not have a good experience with us recently. I can assure you we take pride in delivering a high standard of service to all of our guests and I am deeply sorry that your felt we fell short on this occasion. I would hope that you will trust that...

Gateshead, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed for 3 nights lovely hotel rooms are clean trendy and cleaned every day. situated in the ideal spot for restaurants and bars and site seeing albeit I did not get the chance to do much sight seeing as it was a business trip but past loads of places to see. So if you are going for pleasure you will...

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Helpful?
Thank Maria A
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Maria A, Firstly thank you for visiting Hilton Liverpool City Centre and for taking the time to give us a positive review of your recent stay. It was a pleasure for me to learn that you seemingly enjoyed all aspects of our hotel. In particular, found our prime central location within close proximity to local attractions and nightlife to...

Liverpool, United Kingdom
Reviewed 2 weeks ago

I had booked tickets to see Brian Cox at the Echo Arena as a Christmas present for my mother-in-law. Looking for somewhere to eat prior to the event, I purchased wowcher vouchers for the Hilton for two course meal and a glass of prosecco. I have been to the Hilton before for afternoon tea and also cocktails but never actually...

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Helpful?
Thank BlackStar65
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear BlackStar65, Thank you for visiting Hilton Liverpool recently and taking the time to review your recent experience and awarding us a fantastic five stars! I am delighted we exceeded all of your expectations, particularly that our restaurant team were able to provide you with outstanding service and make your experience memorable. We look forward to welcoming you again for...

Bergen, Norway
Reviewed 2 weeks ago via mobile

I stay here most times when in Liverpool, but is posting a new review since I got to experience a new part of the hotel this time. It was the first time I stayed on the exec floor, in a king bed room. Being on the 6th and 7th floors offers the benefit of access to a lounge. I have...

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Helpful?
Thank Anders F
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Anders F, Firstly thank you for your continued loyalty to our property and for taking the time to leave us a positive review of your recent stay. It was a pleasure for me to learn that you seemingly enjoyed all aspects of our hotel, and found our executive lounge to be a particular high point of your stay. We...

London
Reviewed 2 weeks ago

I paid over £190 for a room for one night on a weeknight. When I arrived they offered me an upgrade for £30 to an Executive Room on the 7th floor. For £220 in Liverpool I expected better than what we got! The room had a stain on the carpet, a threadbare towel, mound in the bathroom, view of the...

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Helpful?
Thank katharine4444
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Katharine4444, I am very sorry to learn that you did not have a good experience with us recently. I can assure you we take pride in delivering a high standard of service to all of our guests and I am deeply sorry that your felt we fell short on this occasion. I would hope that you will trust that...

Reviewed 2 weeks ago

Stayed here for 1 night as we were going out in Liverpool. Checked in at 3pm fab, offered an upgrade for an extra £30 to exec suite and lounge access etc, but didn't take it up as we knew we wouldn't make the most of it. Got to our room on 2nd floor. Room was great. Big bed, which was...

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Helpful?
1Thank Julie S
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Julie S, Firstly thank you for visiting Hilton Liverpool City Centre and for taking the time to give us a glowing five star review of your recent stay. It was a pleasure for me to learn that you seemingly enjoyed all aspects of our hotel, and found our comfortable beds and buffet breakfast to be a particular high point....

Reviewed 2 weeks ago via mobile

Staff were most polite and professional, well worth the price, executive treatment for an extra £30 is recommended. Special mention to Kat on reception, lovely, welcoming and very helpful. Will be revisiting for sure

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Helpful?
Thank Josh C
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Josh C, Thank you for taking the time to review your recent stay and awarding us a fantastic five stars! I am very pleased you seemingly enjoyed each aspect of the hotel and that all staff you encountered represented the hotel with professionalism, particularly Kat from our reception team for going above and beyond to make your stay that...

Cheshire, United Kingdom
Reviewed 2 weeks ago via mobile

I visited the Hilton to watch the Grand National Live. It was a private event, invitation only. It really was the the classiest event in Liverpool that day. Everyone was fabulously dressed, hair up, fascinators on and make up to rival most airbrushed editorials. The service matched its surroundings, on point, chic and sharp. I enjoyed a 3 course set...

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Helpful?
Thank BloggerVaughan
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear BloggerVaughan, Firstly, thank you for visiting Hilton Liverpool recently and awarding us a fantastic five stars! I am delighted you enjoyed every aspect of the hotel and would recommend us to others. It fills me with great pride that every department delivered exceptional service and seemingly went above and beyond to make your grand national experience memorable. We certainly...

London, United Kingdom
Reviewed 2 weeks ago

Really nice UK Hilton hotel, most likely the best. The hotel is very well located next to Liverpool One and the Docks for the convention centre and the echo centre. The hotel is very well looked after, has a great bar area on the ground floor and break area at the back. Nice exec lounge with food and drinks 6-8pm....

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Helpful?
Thank JonnyN_66
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear JonnyN_66, Firstly, thank you for visiting Hilton Liverpool City Centre and for taking the time to give us a five star review of your recent stay. It was a pleasure for me to learn that you seemingly enjoyed all aspects of our hotel, and found our 24 hour gym and fantastic executive lounge to be a particular high point...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: $142 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#16 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there all good rooms”
A20UGsophiem, 18 May 2017 | Read review
“We had a room overlooking the park so did not hear any traffic.”
ayoung2015, 17 May 2017 | Read review
“Go to a different hotel”
katharine4444, 6 May 2017 | Read review
“Be a Hilton honours reward member more benefits”
chrissH700PI, 27 Apr 2017 | Read review
“My room on 6th floor very quiet - understand from others in my group who were on different floors that noise was not a problem”
258jennis, 27 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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