We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Stayed here for 1 night on 15th march. The hotel was easy to find and the staff were very welcoming. The bed was comfortable. The best part of the stay was Michael, the member of staff on reception. Nothing was too much trouble and he...More
Situated on Albert Dock, which is a great starting point for exploring Liverpool. You are withing easy walking distance to museums, ferry and other Liverpool attractions. The hop on and off buses stop nearby and it's not far to walk into the centre. There are...More
1 Thank traveller1Vienna
Response from HIEXAlbertDock, Manager at Holiday Inn Express Liverpool-Albert DockResponded 15 January 2018
Thank you for your 5* review and lovely comments on our hotel, I'm delighted to hear you enjoyed your stay here with us. We do hope we can welcome you back again soon.
The hotel itself and room was fine no problem breakfast was good aswell. Ideal location as it's smack bang on the docks early to do. We were also pretty happy the hotel bar was open til 4am. That was h til we visited the bar...More
Thank Zoe Louise W
Response from HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert DockResponded 2 weeks ago
Thank you for taking the time to post your comments Zoe. I'm unsure from your review if you are aware that both your partners parents have spoken to the hotel independently about the situation which arose on Saturday night. The hotel has apologised to both...More
This was a busy hotel, with the usual breakfast provided. The decor was rather dated and in need of a little TLC, but the staff worked hard to provide good service and address issues. Friendly and helpful staff.More
Thank Kathie H
Response from HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert DockResponded 1 week ago
Dear Kathie H,
Thank you for your recent feedback from your stay at the holiday express albert dock, I will pass your feedback to our management team regarding the rooms.
happy to hear all our staff met your expectations.
Incredibly surprised! Booked in here due to having an appointment at the hospital the following morning. I could not believe how beautiful this hotel is inside, really loved the room we were in.
Staff on reception were extremely friendly. One of the best hotels I...More
Thank Daniel I
Response from HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert DockResponded 1 week ago
Hello Daniel I
Thank you for you feedback,
We are glad you enjoyed you recent stay with us. I will pass your feedback to our staff , We look forward to seeing you again soon.
Guest Service Manager