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BEST WESTERN Palm Hotel

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BEST WESTERN Palm Hotel
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750 Reviews from our TripAdvisor Community

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Showing 613: English reviews
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Reviewed 6 days ago NEWvia mobile

After a long day of travelling from the North of England. We had spent many hours walking around London. Arriving back at the hotel exhausted. We settled in to our room after 11pm to be greeted with a very load base sounding disco/ band below us. It was impossible to sleep or even relax, I contacted reception to ask what...

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Helpful?
Thank Cindy M
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Cindy M, Thank you for taking the time to share your experience with us. We are disappointed to hear about the noise issues you experienced during your stay in our hotel and would like to sincerely apologies once more for the inconvenience caused. I would love the opportunity to discuss your comments directly with you. Therefore if you can...

East Yorkshire
Reviewed 6 days ago NEWvia mobile

Stayed for one night (Saturday) got back after a long day at 23:30 and there was booming music from what sounded like a band shaking the room and stopping me sleeping. Totally unacceptable to have this level of noise in a hotel.

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Helpful?
Thank Lee_Nolan
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Lee_Nolan, Thank you for sharing your feedback after your recent stay with us. I would like to apologise for any inconvenience you might have experienced here at the Palm Hotel and I would like to take the opportunity to discuss your experience directly with you. If you could kindly please contact me at operations@palmhoteluk.com it would be greatly appreciated....

midlands
Reviewed 1 week ago NEWvia mobile

We stayed for 1 night, midweek. I was really impressed. A lovely room, really super reception staff. We didn't have the breakfast but it looked good and was cheaper if you booked it the night before. Parking at the hotel is limited but was free and we were able to leave our car there the day we checked out. The...

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Helpful?
Thank Cands38
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Cands38, Thank you for your amazing feedback relating to your recent stay at our hotel. We pleased to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Kindest regards, Ivona J - Operations Manager.

Isle of Man
Reviewed 2 weeks ago via mobile

Stayed on a Saturday night recently at the hotel and was pleasantly surprised. Got a good rate (£70) on booking.com which I thought was great for London, albeit a bit further afield. Bit of a queue at check in but once cleared was swiftly checked in and given a room on top floor at the back of hotel. This I...

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Helpful?
Thank Quinn87
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Quinn87, Many thanks for your comments. It is great to hear that you enjoyed your stay in our hotel and our facilities suited your needs. I will share your lovely feedback with our teams. We are looking forward to welcome you back in the near future. Best wishes Ivona J - Operations Manager.

Birmingham, United Kingdom
Reviewed 3 weeks ago

30 minutes (5miles) in taxi and cost only 20 pounds Thanks to the hotel. Staff were very helpful, Hotel and Room was very clean. Bed was massive, nice bathroom also. Would have liked separate bath and shower but cannot have everything. Free Parking was the biggest help ever and have quite a few spaces. would recommend the hotel for anyone,...

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Helpful?
Thank j0eevan
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear j0eevan, Thank you for your lovely review. I am delighted to hear that you enjoyed your stay with us. It is fantastic to hear that you feel welcome and looked after by our teams at the Palm Hotel. We are looking forward to welcome you back very soon! Best wishes Ivona J - Operations Manager.

Reviewed 4 weeks ago via mobile

We chose this hotel because it is very easy to travel to from the North by car. We were pleasantly surprised how good this place is, room was very well appointed, spacious and even though facing the main road, very quiet . It's almost an hour to get to city centre but we found that worth while because of car...

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Helpful?
1Thank peterrenfrew
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear peterrenfrew, Thank you for your amazing feedback relating to your recent stay at the Palm Hotel. We pleased to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Kindest regards, Ivona J - Operations Manager.

gateshead
Reviewed 13 February 2017

this hotel was well staffed friendly the room was faultless one of the best nights sleep I have had in a hotel really comfortable bed the night manager shelton was a very helpful and jose on the bar was like an old friend we were made very welcome and will certainly return next time we are london

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1Thank graham b
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Graham b, Thank you so much for staying with us and for taking the time to post this 5* review of your experience at the Palm Hotel. I'm pleased to learn that you enjoyed your stay and it makes me happy to read that you found our team to be extremely friendly and that you would stay with us...

London, United Kingdom
Reviewed 12 February 2017

From the outside this hotel looks a bit dated but inside it was lovely and clean. Came down to London to see a gig at the roundhouse. The hotel was in the perfect location with a bus stop outside and a tube station roughly 20 minutes away. The room was clean and spacious. You can't get many hotels with a...

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Helpful?
Thank Roseanna M
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Roseanna M, Many thanks for your lovely review. I am delighted to hear that you enjoyed your stay with us. It is fantastic to hear that you feel welcome and looked after by our teams on your stay. We are looking forward to welcome you back very soon! Best wishes Ivona J - Operations Manager.

Havant
Reviewed 30 January 2017

Nothing special (apart from the sausages at breakfast which were delicious!) Stayed two nights. Bed comfy. Rooms at front - v noisy at it is on a mail dual carriageway. Plenty of choice at breakfast, just not very well organised. Tables left uncleared, topping up of breakfast slow, asking for tea / coffee / toast - slow. Cold drinks -...

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Helpful?
1Thank Goldpilatesbabe
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Goldpilatesbabe, Thank you for your feedback. I am very sorry to hear that we did not meet your expectations during your stay. We appreciate all feedback whether positive or negative and we would like to welcome the opportunity to restore your faith in us as we would hate for you to stay elsewhere in future. If you have time...

Reviewed 29 January 2017 via mobile

We checked in yesterday afternoon and were lucky to get a parking space. When we checked in we were not told there was an event in the evening. So when we returned to our room in the evening we were greeted with loud music. We mentioned this to the reception staff and they tried to find us a different room...

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Helpful?
1Thank Glenn T
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Glenn T, Thank you for taking the time to share your experience with us. We are disappointed to hear about the issues you experienced during your stay in our hotel and would like to sincerely apologies once more for the inconvenience caused. I would love the opportunity to discuss your comments directly with you. Therefore if you can kindly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 

Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Region: United Kingdom > England > London
Price Range: $127 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Palm Hotel London
Hotel Style:
#94 Best Value Hotel in London
#318 Luxury Hotel in London
#370 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palm Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One at the back of hotel - 215 is a big twin but did smell. The lift is very efficient.”
 of 5 bubbles Goldpilatesbabe, 30 Jan 2017 | Read review
“Rooms in a completely different hotel will be the best option!”
 of 5 bubbles nick_grimsley, 12 Jan 2017 | Read review
“Second floor was very quiet”
 of 5 bubbles AliB123238, 9 Jan 2017 | Read review
“possibly not roadside, but we had no noise on rear side”
 of 5 bubbles stuart_gee, 2 Jan 2017 | Read review
“A good size double room on the first floor, good access via lift”
 of 5 bubbles SGFDewey, 9 Nov 2016 | Read review
5 of 5