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Novotel London Paddington

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#245 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Novotel London Paddington
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2,334 Reviews from our TripAdvisor Community

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Showing 1,536: English reviews
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Auckland
Reviewed 2 days ago NEW

We have stayed here on our previous trips to London, and have found it a great base. It is close to the Circle and Hammersmith and City line, only 3 or 4 minutes walk, and will be close to the new Elizabeth Line. It is also close to the Paddington Station and the other lines and shops. As a few...

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Helpful?
Thank hornetfan
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Thank you very much for your kind review with regards to your Easter break here at Novotel London Paddington. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I have today shared your feedback with the team and in particular Paulo. We all look forward to welcoming...

Crumlin, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 28 January 2017

Me & my 6 year old son stayed here at the beginning of January for three nights. A short walk from the platform at Paddington, we were soon in reception - check in was a breeze, and we were allocated a executive room on the 10th floor. The room was spotless, with a fabulous view towards the West and Wembley...

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2Thank Glenn A
About Hotel's Favourite Review
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Thank you very much for your review, and that you found Novotel London Paddington to be "Awesome from start to finish". It is much appreciated and I can assure you that my team in particular Carolina will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back to the hotel in June, when you...

Cheltenham, United Kingdom
Reviewed 2 days ago NEW

To start with the experience was excellent. We checked in early shown to our room booked breakfast at a discount rate. We knew it would be busy as it was the weekend of the London Marathon and for the price we paid (booked six months in advance) we thought this is great. Room is as you'd expect, clean and tidy,...

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Helpful?
Thank Matthew L
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

I am really sorry to hear that your stay was not up to expectations. I would like to reassure you that your feedback is being investigated with the Food & Beverage Manager here at the hotel to address immediately the service you experienced. Thank you for bringing this matter to my attention ad I do hope you will return so...

Sheffield, United Kingdom
Reviewed 3 days ago NEW

Review collected in partnership with Novotel Hotels
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Helpful?
Thank A1161QZrobc
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Hittnau
Reviewed 4 days ago NEW

We stayed at this hotel for one night. Staff at reception was very courteous and helpful. We booked a room for three grown ups and got a queen size and a sofa bed. Both beds were ok. Space in the room however was very limited and curtains were downright filthy. No real A/C in the separate toilet. Breakfast was offered...

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Helpful?
Thank MJPK8335
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Thank you for your review I am so sorry to hear that on this occasion you were disappointed with your stay. Please accept my sincere apologies for the issues you had experienced with your room, and breakfast experience. I would like to assure you that I treat all feedback with the utmost seriousness, I am personally investigating your comments with...

Reviewed 5 days ago NEWvia mobile

A very modern hotel very close to Little Venice in London. We stayed just one night, with our 2 yr old son. We had a family room & when we arrived the sofa bed was made up instead of the travel cot we requested. However, after a quick call to reception a travel cot was brought up within 10 mins....

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Helpful?
Thank Sbarlow84
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

"Lovely staff, lovely stay" - Thank you for your kind words regarding your recent stay here at Novotel London Paddington. I have today shared your feedback with the team and we look forward to welcoming you back in the very near future. Kind regards Sharon Thandi General Manager

Munich, Germany
Reviewed 1 week ago

Good hotel, located near Paddington station .. were we stayed for some days. Rooms with their size are ok, where the bathroom is extremly small, so you may only shower there. The location is quiet good and you may find some cabs at the big road, also a supermarket is 200m away. Paddington station with the circle line can be...

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Helpful?
Thank JMichelCM
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Sharon Thandi General Manager

Salisbury, United Kingdom
Reviewed 1 week ago

Excellent hotel, really convenient position in London just on the circle line. The hotel and clean and the staff are friendly. It was very quiet and the breakfast was good. We wished we had researched the area better as there appeared to be several good restaurants around which we would have liked to visit. We chose the hotel for the...

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Helpful?
Thank nolajane428
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel London Paddington. I was also pleased to read that you would "definitely recommend" and we look forward to welcoming you back again soon. Kind regards, Sharon Thandi General Manager

New York City, New York
Reviewed 1 week ago

Stayed for 4 nights , first time in London and were very satisfied and happy with the service received. The front desk staff were very accomodating and took their time in helping us on how to get around London. Would like to commend Monika, Joy and Kata for their excellent customer service . Ms. Kata ( front desk ) even...

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Helpful?
Thank Eng888
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

Thank you for your very positive feedback regarding your recent stay at Novotel London Paddington. I was very pleased to read that you received "excellent customer service" from Monika, Joy & Kata and I have today shared your feedback with them. In the meantime, I wish you a very pleasant week and we all look forward to welcoming you back...

Perth and Kinross, United Kingdom
Reviewed 1 week ago via mobile

A great location near the Paddington Basin gives it an air of tranquility in an otherwise busy capital city. We are repeat customers and everything is as we expect from a well run hotel. We will return.

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Helpful?
Thank pml_northcote
novotelpaddington, General Manager at Novotel London Paddington, responded to this review

I was very pleased to read that you found the hotel to be in a "superb location" and that you would return to the hotel. I wish you a very pleasant week and I look forward to welcoming you back to Novotel Paddington in the very near future. Kind regards Sharon Thandi General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4 star Novotel London Paddington is in the Paddington Central area, easily accessible by public transport and a few minutes' walk from Paddington Station (15 minute link to Heathrow Airport and great connection to all parts of London with 4 tube lines). Enjoy a shopping spree on Oxford Street or take a leisurely stroll to Hyde Park and Kensington Palace. All 206 rooms have free Wifi access and satellite TV. Our Elements restaurant and bar also offer a relaxed dining and drinking experience. The hotel has a swimming pool, sauna and fitness room for you to unwind after a long day exploring London. You can as well use our concierge services to book your tickets for the best West End shows or for numerous attractions. ... more   less 

Additional Information about Novotel London Paddington

Address: Sheldon Square 3 Kingdom Street, London W2 6BD, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $263 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Paddington 4*
Number of rooms: 206
Reservation Options:
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Also Known As:
Novotel London Paddington Hotel London
Accor London Paddington
Hotel Style:
#25 Green Hotel in London
#174 Family Hotel in London
#183 Luxury Hotel in London
#215 Romantic Hotel in London
#237 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Paddington staff and other travellers.
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Questions? Get answers from Novotel London Paddington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towels need updating ”
A1161QZrobc, 23 Apr 2017 | Read review
“Room was ok big enough, wifi ok but bed not very confortable”
valerierA7609RJ, 9 Apr 2017 | Read review
“KIng suites are best”
239garethg, 3 Apr 2017 | Read review
“Higher the floor, the quieter the room and the better the view.”
R4437GWrichards, 22 Mar 2017 | Read review
“Three in a room was tight for us - ask about room size!”
VZAtl, 12 Mar 2017 | Read review
5 of 5