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Shaftesbury Metropolis London Hyde Park

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1,237 Reviews from our TripAdvisor Community

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Showing 1,074: English reviews
Rome, Lazio, Italy
Level Contributor
5 reviews
3 hotel reviews
Reviewed 1 week ago

From the moment you walk in, you're home, all the staff members give you full attention, help if needed and they won't miss a smile towards you! Special thanks to Francesca, a wonderful Italian lady! The position is pretty central, within ten minutes, a cab will bring you to the heart of London and with a metro it's even quicker!... More 

Helpful?
Thank IngaJ1705
Singapore
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 week ago

Okay so this place is nice enough and if you're a heavy sleeper or used to lots of noise then this is fine. Sadly, I am neither of these things! I was staying the night before an interview so really wanted to get a good sleep. Between general noise traffic, ambulance sirens at least every 30 mins, cars beeping and... More 

Helpful?
Thank sarahvix
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Travellers are raving about these London hotels

Helsinki, Finland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Location is very good if you use the underground lines. Easy to walk to the Paddington Station, takes maybe 5minutes. Nice and friendly area. Good service from the hotel staff. Breakfast was all the basics you need. Room was quiet as we asked, facing a tiny inner yard. Everything was clean and nicely decorated. Room was small but we did... More 

Helpful?
Thank yazm_87
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

Warrington, United Kingdom
1 review
Reviewed 2 weeks ago

I've stayed here several times and the service is always top notch - couldn't be better! There is always a warm welcome from the reception team whether you're a return customer or a first timer. The rooms are clean and comfortable and the breakfasts are great. The staff are always happy and cheerful and willing to go that extra mile... More 

Helpful?
Thank Paul M
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that we won you over as one of our many returning guests and also to hear that you had an enjoyable stay with us. We are taking great... More 

Oslo, Norway
Level Contributor
220 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 3 weeks ago

Over almost 30 stays at different hotels in the area, I this time returned to an old aquaintance. Wow, the hotel was totally refurbished! Small, but intimate and pleasant single room. And the breakfast girls were almost worth it alone, so charming and helpful! Also one of the girls at reception, who noticed every time I came in, and asking... More 

Helpful?
1 Thank 1Norwegian
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

2 reviews
Reviewed 3 weeks ago via mobile

Hello I reserved the hotel because of their photo on the booking.com. there was a room for 3 or 4 guest. Once I arrived with my family we got chocked. They only have very very small room even it is so small for one person. They force us to reserve extra room. Also they did not allow us to enter... More 

Helpful?
Thank LatifaOmRefal
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

2 reviews
Reviewed 3 weeks ago

The Hotel is just a 5min walk from Piccadilly station and 5min away from Hyde Park. If you get the Circle Line you'll be at Victoria station after just 5 or 6 stops. The staff was great and they've offered me fresh fruit, cookies, 2 bottles of red wine, water and fizzy sodas free of charge. I've stayed in the... More 

Helpful?
Thank Pedro A
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am glad that you enjoyed... More 

Billericay, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Stayed here for one night as we were going to the Royal Albert Hall to a concert. It was a great location for this. Immaculate hotel with friendly staff - and we were lucky enough to be upgraded to a club room (thankyou Camelia). The room was quite small but we had everything we needed (and more). The only downside... More 

Helpful?
Thank Shirley F
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am pleased to know that... More 

west midlands
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 weeks ago

We stayed in room 015 for 3 nights. A bit noisy. The room was modern and had all that you need. Our room was cleaned and towels changed every day. The breakfast is excellent and has a great choice, full English,continental, juice. No bar, but room service available or walk over the road to the Monkey Puzzle pub. We would... More 

Helpful?
Thank tromatt
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride... More 

1 review
Reviewed 4 weeks ago via mobile

Very clean hotel with very friendly staff. Many thanks to Camélia and Bogdan for making our stay so pleasant! The hotel is walking distance to The Marble Arch and Paddington Station. Many oriental restaurants around and a few nice pubs as well.

Helpful?
Thank Marilena R
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: $143 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#257 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know if they do have quiet rooms but certainly ask!”
 of 5 bubbles sarahvix, 24 Nov 2016 | Read review
“I was in a front room: 114. Not noisy at all!”
 of 5 bubbles 1Norwegian, 13 Nov 2016 | Read review
“Great night sleep, the roo is very quiet and comfortable and great staff.”
 of 5 bubbles 807pedroa, 10 Nov 2016 | Read review
“As a solo traveler i think it is well worth the money to upgrade to a double room.”
 of 5 bubbles christineontour2016, 31 Oct 2016 | Read review
“Traffic not too heavy on Sussex Gardens so a room at the front is fine.”
 of 5 bubbles mikecK174VB, 9 Sep 2016 | Read review
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