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Shaftesbury Metropolis London Hyde Park

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1,304 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Showing 1,127: English reviews
Coventry, United Kingdom
Reviewed 4 May 2014

Stayed here on May 3rd - May 4th 2014. Hotel is set on a nice quiet road around 10-15 minute walk from Lancaster Gate tube station. It's not that difficult to get to, and is only a few short tube stops away from the busiest areas of London. Once you walk into the hotel you're greeted by some friendly reception...

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Helpful?
Thank HSJ18
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis. I am writing to personally thank you for your stay with us & I am glad you enjoyed your stay. We will certainly act on your advice & just to add that we do have quite rooms on the rear of the building which may be suitable for...

East Farleigh, United Kingdom
Reviewed 28 April 2014

From the initial welcome at check-in through to checking-out the staff were fantastic and very chatty - something you don't find very much in bigger hotels (and I stay in them a lot). It was a bijou room but not crammed - it was a single after all. It was comfortable and clean and the price in that location absolutely...

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1Thank Claudia M
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Claudia, thank you very much for your lovely feedback. All the staff here at the hotel works very hard to try and make every guest's stay memorable and I am extremely happy that was the case with your time with us. I hope we will have the pleasure to welcome you to the Shaftesbury Metropolis again in the near...

Reviewed 27 April 2014

To be honest, I booked the hotel in error as I wouldn't normally book a private hotel and prefer to stick to the larger groups, but I was relieved and pleasantly surprised, it was much better than I expected. The location is very good, there are lots of cafés, coffee shops, pubs etc between the hotel and Paddington which is...

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2Thank DMELHUISH
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. I was very happy to learn that you were very pleasantly surprised and that you would be staying with us again should the occasion arise. if there is anything I can help you with, please do not hesitate to contact me. Kind regards, Roberta Monticone...

Reviewed 24 April 2014 via mobile

We stayed early December and although the weather was awful,the welcome wasn't.Nice folk,nice place,expensive for size of room,but it was Xmas I suppose.Not one to complain as a rule,it is London after all,small is the norm.Overall no complaints,just better around for the same,or less money,nice place.Try the victoria on strathearn place 5 mins walk away,fantastic Sunday lunch,but be early, great...

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1Thank blademan230165
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your stay in London. I appreciate you taking the time to review your experience with us. I was sorry to learn that on this occasion we did not exceed your expectations and I would like the chance to discuss your stay with us in more detail, therefore I would be...

London, United Kingdom
Reviewed 22 April 2014

This is a great little hotel, very close to Paddington station, Hyde Park and Edgeware Road. The staff were very friendly, and as we stayed during the Bank Holiday, we were upgraded to a Clubhouse room. The room was clean and nicely decorated, with a modern bathroom. There's lots of TV channels (Freeview) and the free internet has a strong...

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1Thank Rykesha
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Rykesha, Thank you very much for your lovely feedback. It is always nice and rewarding to learn that our guests are happy with our service. I hope we will have the pleasure to have you stay with us again in the near future. Kind regards, Roberta Monticone Hotel Manager

Glasgow, United Kingdom
Reviewed 22 April 2014

nice enough hotel and staff friendly and helpful. Food was very nice indeed in the morning and the location isnt too bad either. Bedroom was really small!! Well presented and comfortable with the all important safe. Alas the air con in the room didnt work and it was a bit stuffy. Had to have wondow open all night which meant...

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Helpful?
1Thank Andy H
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Andy, thank you for choosing to stay with us and thank you for taking the time to review your stay. I am glad you had a pleasant stay with us and I was very happy to read your comments about our staff and breakfast. I am pleased to inform you that the problem with the air conditioning has now...

Dusseldorf, Germany
Reviewed 21 April 2014

The rooms are very nice and clean. Even though the single room is a little small the hotel is located close to Paddington and last time I was there I was upgraded from a single to a double room without asking. The bathrooms are very modern and internet is free and multiple devices can be connected to the internet at...

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Helpful?
1Thank Juliana T
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Juliana, Thank you very much for the lovely feedback. I was very happy to learn that you had a pleasant stay with us and I am very glad that you will stay with us again in the future. For any assistance, please do not hesitate to contact me. Kind regards, Roberta Monticone Hotel Manager

east yorkshire
Reviewed 16 April 2014 via mobile

I booked through the hotel website and joined the Premier Club at the same time. I'm glad I did as we received, as promised, an upgrade to a club room which was a double not a twin as I booked. I have to agree that the upgraded room seemed very small but I don't regularly visit London so assumed that...

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Helpful?
Thank andyhiggins
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr Higgins, Thank you for staying with us and thank you for sharing your experience. I was glad to learn you enjoyed our breakfast and had a pleasant time with us. I hope your stay on 25th April will be even better. If there is anything I can assist you with, please do not hesitate to contact me directly....

Lyon, France
Reviewed 16 April 2014

nous avons adorer le charme de cet hôtel, très bon accueil, personnel serviable. chambre petite mais très propre. Le quartier est très calme et idéalement situé à quelques minutes d' Oxford Street. Beaucoup de commerces et de restaurants à proximité. Adresse idéale pour passer quelques jours. We have to adore the charm of this hotel, very good welcome, helpful staff....

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Helpful?
Thank Philippe661
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Philippe, Thank you for choosing the Shaftesbury Metropolis for your stay in London and thank you for the great feedback. I was very happy to learn you enjoyed your time with us and i am looking forward to welcoming you to the hotel again in the near future. Kind regards, Roberta Monticone Hotel Manager

Birmingham, United Kingdom
Reviewed 16 April 2014

Wow, what a room. I booked this room for 2 people for 2 nights, and the room wasn't even big enough for one person to get around. Pretty much the width of the room was only a couple of inches wider than the double bed. An old wooden table that the "complimentary" bottles of water kept sliding off so it's...

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5Thank Declan2012
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Declan, Thank you for choosing the Shaftesbury Metropolis for your recent stay in London. I was very sorry to learn that your stay was not up to standards; I would appreciate if you could contact me directly so that we can discuss the issues raised in more detail. I am looking forward to hearing from you. Kind regards, Roberta...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: $174 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#247 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a large club room”
 of 5 bubbles LyndafromLiverpool03, 12 Mar 2017 | Read review
“Clubs rooms are specious and have a Microwave in them”
 of 5 bubbles 853sadiaa, 12 Mar 2017 | Read review
“Room with bath was my preference.”
 of 5 bubbles 623oliviao, 13 Feb 2017 | Read review
“Avoid the basement if you can - unless there's a discount.”
 of 5 bubbles 956bazj, 11 Feb 2017 | Read review
“Get to know the staff, they are the most friendly you'll ever find !”
 of 5 bubbles 139jessc, 9 Feb 2017 | Read review
5 of 5