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The Kensington

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#37 of 1,087 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Kensington
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2,592 Reviews from our TripAdvisor Community

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Showing 2,350: English reviews
ny
Reviewed 15 November 2015

This is a wonderful hotel. I can't say enough good things about the hotel and the staff. The rooms are lovely, decorated nicely, a good size, quite and clean. The room was cared for very nicely daily. Turn down service was provided each evening. The beds are very comfortable and bathroom towels soft and fluffy. Robes and slippers are provided....

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Helpful?
2Thank acaida
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Many thanks for writing this wonderful review. We are all delighted to read that you had an amazing time at The Kensington and that you found our accommodation and services up to your satisfaction. Please rest ensured that your words of praise have been passed to the entire team. We are all looking forward to welcoming you back...

Schaumburg, Illinois
Reviewed 15 November 2015

Had a wonderful stay at The Kensington Hotel on Queensgate in the Kensington area. Within walking distance of Victoria and Albert Museum, Kensington Gardens and Palace, tube station, and Hyde Park. Also close to wonderful restaurants. My entire stay at The Kensington Hotel could not have nicer. Beautiful rooms, wonderful continental breakfast, and was treated with extreme respect and kindness....

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2Thank TIMETRAVELER017
Georgiana P, Operations Manager at The Kensington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to read you had a wonderful stay and you are recommending us to everyone. We look forward to being your hosts next time you are traveling to London. Kind regards, Georgiana

dublin
Reviewed 13 November 2015

I have stayed here a few times and I have never had a problem. This is the first time staying with my wife and she echoes my opinion of this superb hotel. A lovely,lovely place to stay. Cannot praise it enough. Do try and enjoy the London Bike scheme outside the front door.

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3Thank christianher
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Thank you ever so much for taking your time and write these generous lines. We are so pleased to find out that you keep returning and each time you stay with us you feel at home and looked after. To get feedback such as yours is our highest aim and our team strives for it every day. Brilliant...

London, United Kingdom
Reviewed 11 November 2015 via mobile

This hotel is always my favourite choice. It has great location. This place makes me feel relaxed and give me peace of mind. People there offers you excellent service and they are so friendly. Service is very good in general. I love this place and recommend it to everyone either visiting London or living in!!!

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Helpful?
2Thank Elham T
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Thank you so much for your kind words. We are so pleased to hear that you enjoy our service each time you stay and manage to relax and indulge. To get feedback such as yours is our highest aim. We are already looking forward to welcoming you back in the near future and we cannot thank you for...

Kennebunkport, Maine
Reviewed 9 November 2015

I arrived in London early and didn't expect my room to be ready. The staff not only went out of their way to make me feel comfortable, but was able to have my room available well before normal check-in hour. When you're coming from abroad after a long trip, this is especially appreciated. The entire stay was met with exceptional...

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5Thank Tracey S
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Amazing… this is just wonderful, thank you so much. I am so pleased to hear that our team went above and beyond to make you feel at home on your arrival... on top that the little details made a difference for you in regards to your birthday. Sounds like you had a fantastic time. I have shared your...

Reviewed 8 November 2015

We had two rooms one for us and the other for our two daughters. Clean and very well located. Just a short walk to the tube. We enjoyed our stay and we were there for a week and I would definitely stay there again and would recommend to anyone visiting London.

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1Thank Jamie H
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, This is great news… thank you so much for sharing your memorable experience with us. To find out that you had wonderful time for a whole week makes us very proud and shows that our standards are set high and that we aim for daily achievement and above. Thank you again and we are already looking forward to...

Sandnes, Norway
Reviewed 8 November 2015

My dear friend Kathrine and I visited the Kensington Hotel in South Kensington for the experience of Afternoon Tea. We are just amazed about the sincere and outstanding service from the waiter George in the lounge. Could not meet a more professional, likeable and service-oriented individual than George. Warm and personal, friendly and profoundly interested in the customers well being....

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2Thank Atle I
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Wow, this sweeps me off my feet. Thank you for your outstanding feedback about George who is an absolute star in what he does. I am so glad to hear that you enjoyed the afternoon tea with us and most importantly the service, as this is what it makes it all the more special. Please rest ensured that...

Warwick
Reviewed 8 November 2015

We had a warm welcome at this hotel on a rainy afternoon in London. The hotel is very well located with museums, galleries, shops, eateries and the park all short walking distances away. The hotel is beautifully decorated. Our room was clean and the bed very comfortable but it was very small - we had to squeeze past the bed...

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Helpful?
Thank KROgirl
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Thank you very much for your feedback and comments in regards to our hotel facilities and service. I truly agree the location could not be better and the design is stunning. It is fantastic to hear as well that you had one of the best breakfast experiences ever. I have shared that with our team who strives continuously...

Reviewed 8 November 2015 via mobile

We have been to this hotel few times. We've always been extremely impressed with both the service, George (who we've been lucky to have seen a few times) is a fantastic waiter, and the exceptional and unusual English afternoon tea. The Kensington hotel is a haven of tranquillity and excellence after a hectic trip to the shopping district of Knightsbridge....

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2Thank Alisa Brace
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Thank you very much for posting this great review and letting us know that you had another brilliant stay. It is always great to hear when our guests keep returning for the same reason and it makes our team very proud. We are very lucky indeed to have George and shared your words of praise with him already....

Island of Malta, Malta
Reviewed 7 November 2015

The location of this hotel is in this elegant neighbourhood, close to the museums, Horrods and numerous good restaurants. I loved most of all the elegant lounge and of course the grand bar which has been refurbished . The room was comfortable with a huge window . the service at breakfast was slow and at some point they did not...

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1Thank Marvsl
Steffi Z, Guest Relations Manager at The Kensington, responded to this review

Dear Guest, Thank you so much for your review and feedback which is of utmost importance to us. We are very pleased to hear that the location and our hotel design have been perfect for you. We are glad to hear as well that you enjoyed the room with the daylight. Your feedback in regards to the breakfast service has...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 

Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LR, England
Region: United Kingdom > England > London > South Kensington
Price Range: $306 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Kensington Hotel London
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington staff and other travellers.
48 questions
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Questions? Get answers from The Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing Queens Gate road preferred”
 of 5 bubbles dolphinslaxer, 22 Feb 2017 | Read review
“The hotel is located safe neighbourhood in London”
 of 5 bubbles gcajellas, 12 Feb 2017 | Read review
“On the second floor it was very quiet, there were a few stairs to manage as the corridor dropped to our room.”
 of 5 bubbles Thanks800, 3 Feb 2017 | Read review
“Top floor ; loads of light”
 of 5 bubbles Mercanton, 22 Jan 2017 | Read review
“Get a deluxe room or a higher standard room if possible.”
 of 5 bubbles coolchique, 31 Dec 2016 | Read review
5 of 5