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Town Hall Hotel

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Traveller (561)
Room & Suite (560)
Dining (78)
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Overview
  • Excellent71%
  • Very good18%
  • Average6%
  • Poor2%
  • Terrible3%
Travellers talk about
“bethnal green”(122 reviews)
“corner room”(139 reviews)
“central line”(97 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
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Reviews (1,452)
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876
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45
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1 - 5 of 1,253 reviews
Reviewed 2 days ago

We booked at this hotel because of its location next to the park where a music festival will be happening. 2 days before I was scheduled to arrive, they canceled claiming that they were doing maintenance. Obviously all other options, close to the music festival...More

1  Thank tacodechapulines
Response from DirectorOfGuestServ, Guest Relations Manager at Town Hall HotelResponded yesterday

Dear tacodechapulines, We were very sorry to have learned about your circumstances and regret the coincidence of the situation. Thank you very much for taking the time to share your experience. It is unfortunate your booking was cancelled and we would like to sincerely apologise...More

Reviewed 3 days ago

Stayed here for a night with my wife and we had a lovely time. Our room was bigger than average for a hotel and was well appointed. The hotel is very stylish throughout with some quirky touches. The food in the main restaurant is also...More

1  Thank jjones3000
Response from DirectorOfGuestServ, Guest Relations Manager at Town Hall HotelResponded yesterday

Dear jjones3000 Thank you for taking the time to prepare a review for our Trip Advisor page. Your compliments and recognition of hard work at our second home - much appreciated and shared with all involved. Please visit again soon. Best wishes Paul

Reviewed 4 days ago

I've had a reservation for >3 months with this hotel. Two days before my arrival I get an email from hotels.com saying that this property cancelled my reservation "because it will be undergoing maintenance". This is at the same time as a high profile music...More

1  Thank jorgll
Response from DirectorOfGuestServ, Guest Relations Manager at Town Hall HotelResponded 3 days ago

Dear Jorgll, We were very sorry to have learned about your circumstances and regret the coincidence of the situation. Thank you very much for taking the time to share your experience. It is unfortunate your booking was cancelled and we would like to sincerely apologise...More

Reviewed 6 days ago via mobile

We stayed here as a base for a family celebration. Check in was quick as we had booked through a very popular online travel portal so it was all pre-paid. The reception staff gave us a very warm welcome. The apartment we stayed in was...More

Thank BankofPapa
Response from DirectorOfGuestServ, Guest Relations Manager at Town Hall HotelResponded 5 days ago

Dear BankofPapa, We are all thrilled here at Town Hall Hotel to appreciate you thoroughly enjoyed your stay. Thank you for your helpful observations and comprehensive review. Your recognition of getting a better better deal for booking direct is valued enormously, in addition to that...More

Reviewed 1 week ago

Awful customer service. We made a booking in February to be near an event in Bethnal Green this May Bank Holiday and received an email "Dear John-Paul, your booking is guaranteed and all paid for." Yesterday our booking was cancelled with 7 days notice. The...More

1  Thank JPCoetzee
Response from DirectorOfGuestServ, Guest Relations Manager at Town Hall HotelResponded 5 days ago

Dear JPCoetzee, We are sorry you feel aggrieved and thank you very much for sharing your disappointing experience with us, after all this is the whole point of Trip Advisor and other social platforms - to share positive and negative feelings and thoughts. For interested...More

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Most Booked Properties in London
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$185 - US$359 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#56 Spa Hotel in London
#62 Family Hotel in London
#75 Business Hotel in London
#92 Romantic Hotel in London
#206 Luxury Hotel in London
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$185 - US$359 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#56 Spa Hotel in London
#62 Family Hotel in London
#75 Business Hotel in London
#92 Romantic Hotel in London
#206 Luxury Hotel in London
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (561)
Room & Suite (560)
Dining (78)
Pool & Beach (26)
Amenities (88)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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Tonya T
April 21, 2018|
AnswerShow all 4 answers
Response from KlausCroissant | Reviewed this property |
Yes, they can store your luggage but the staff tend to be young, hip and useless. At that hour, probably more so.
1
Vote
Bckd
April 15, 2018|
Answer
Response from Stef H | Reviewed this property |
It's a small buffet but you can also order à la carte. We did not...
0
Votes
Bckd
April 15, 2018|
Answer
Response from Chris C | Reviewed this property |
Breakfast is a mix, the fruit juice cereals etc are buffet style but they take orders for cooked breakfast Xmas serve it at table. I cannot recall the cost.
0
Votes
Room Tips
"Don't stay here :( terrible booking experience"
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"Probably avoid views to the patio"
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"Ask them for particular qualities you want, including quiet, space and other features"
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"Find another hotel"
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