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    Seraphine London Kensington Gardens

    9 Kensington High Street | Bourne End, London W8 5NP, England
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    2017-12-03 2017-12-04
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    US$104
    US$86
    SAVE US$18
    US$104
    US$104
    Traveller (114)
    Room & Suite (141)
    Dining (17)
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    Overview
    • Excellent22%
    • Very good42%
    • Average20%
    • Poor8%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Bar/Lounge
    Multilingual Staff
    Laundry Service
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (455)
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    1 - 5 of 362 reviews

    Reviewed 3 days ago via mobile

    Great location. Tiny room. Grotty and unclean. Spoke to reception this morning politely to give them the opportunity to sort out flickering light, dirt and dust, dirty bathroom and bathroom roof. Came back eight hours later to find not a single one of these issues...More

    Thank Emma B
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 3 days ago

    Dear Guest Please accept my sincere apologies for letting you down. It is only through feedback that we get the opportunity to improve but what you mentioned were basic. I will personally speak to the team to investigate this further. be rest assured that it...More

    Reviewed 5 weeks ago

    It's the second time we've stayed here again booking primarily due to its convenience for both, the Albert Hall a 10 minute walk and the underground again 10 minute walk to High street Kensington station, Bus stops right outside so no problems getting there. Comfortable...More

    Thank Dave R
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 4 weeks ago

    Dear Guest First and foremost thank you for your custom once again because there is no greater satisfaction other than a returning guest. I am pleased that all went well and we do advertise very clearly that we do not have a lift from the...More

    Reviewed 19 September 2017

    First, the plus points. The hotel is in a great location for Hyde park and the Albert hall. It is only a short walk from the tube and the staff are very friendly. Now for the bad stuff. First impressions not good, the carpet leading...More

    Thank Finchy2015
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 4 weeks ago

    Dear guest Please do accept my very sincere apologies for not meeting up with your expectations. Feedback and reviews are very important and please be rest assured that the points raised will be addressed. Regards Ronnie Cherian

    Reviewed 18 September 2017 via mobile

    Our stay of 5 nights at the Seraphine Gardens Hotel was a total disapointment, from our arrival we encountered staff who was not interested in providing basic service, the room was not cleaned properly once during our stay and the foyer had a lingering foul...More

    Thank dupventer
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 4 weeks ago

    Dear Guest On behalf of the entire team please accept my sincere apologies for not meeting your expectations. We normally score very high on our staff and I am slightly surprised as to what possible went wrong this time. I sincerely hope that this incident...More

    Reviewed 23 August 2017 via mobile

    This is a beautiful hotel in the heart of London! I recommand everyone to come here! The rooms are really cosy and available for everyone! The receptionistes are really nice and open minded! The breakfast is also nice and it's just enough for another good...More

    1  Thank ChiaraReijnen
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 25 August 2017

    Dear Guest Thank you for your glowing feedback and describing your experience with us. I am pleased that you found us as value for money rather than cheap and look forward to your return visit. I have passed on your comments to the staff because...More

    The Milestone Hotel and Residences
    2,014 reviews
    #3 of 1,077 hotels in London
    0.09 km
     
    The Park City Grand Plaza Kensington Hotel
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    0.8 km
     
    Crowne Plaza London Kensington
    2,513 reviews
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    0.9 km
     
    Royal Garden Hotel
    3,388 reviews
    #94 of 1,077 hotels in London
    0.04 km
     
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Bar/Lounge
    Details
    • Price range
    • US$110 - US$219 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #321 Business Hotel in London
    • #383 Luxury Hotel in London
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 21
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Agoda, Orbitz, TripOnline SA, Hotwire and Cancelon so you can book your Seraphine London Kensington Gardens reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London
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    Traveller (114)
    Room & Suite (141)
    Dining (17)
    Hotel & Grounds (94)
    Bathroom (25)
    Nearby
    Crowne Plaza London Kensington
    2,513 reviews
    .86 km away
     
    The Milestone Hotel and Residences
    2,014 reviews
    .09 km away
     
    Royal Garden Hotel
    3,388 reviews
    .04 km away
     
    The Park City Grand Plaza Kensington Hotel
    1,461 reviews
    .76 km away
     
    Nearby Restaurants
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    Min Jiang
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    Zaika
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    Cote Brasserie - Kensington
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    Nearby Attractions
    Kensington Palace
    4,153 reviews
    .32 km away
    The Roof Gardens
    416 reviews
    .31 km away
    Kensington High Street
    190 reviews
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    Kensington
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    Ask a question
    Questions & Answers
    Craig P
    27 January 2017|
    AnswerShow all 4 answers
    Response from Paul S | Reviewed this property |
    Some confusion here because of the name of the hotel. The seraphine at kensington is nowhere near the Apollo. The Apollo is at Hammersmithand the Hammersmith Seraphine Hotel is literally 15 minutes walk to this venue. If by... More
    0
    Votes
    whlrydr
    26 January 2017|
    Answer
    Response from Ronnie C | Property representative |
    Dear Guest, Thanks for your sending us this question, we would like to share that we dont have accessible rooms in Seraphine London Kensington Gardens, but 2 of our sister hotels do have accessible room with shower, both... More
    0
    Votes
    Millie T
    11 July 2016|
    AnswerShow all 7 answers
    Response from Rachael213 | Reviewed this property |
    Yes it has from the first floor but not at ground level (if my memory serves me right) reception is also on first floor
    1
    Vote
    Room Tips
    "Make sure the elevator is working, before you book!"
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    "Road facing rooms are noisy."
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    "was told front rooms were noisey but found not to be a problem"
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    "Avoid 204 at all costs (I'm not sure any others are better mind you!)"
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