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H10 London Waterloo

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#207 of 1,089 Hotels in London
Certificate of Excellence
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H10 London Waterloo
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3,037 Reviews from our TripAdvisor Community

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Showing 1,882: English reviews
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Brighton, United Kingdom
Reviewed today NEW

Great hotel, Lovely staff. Breakfast was BRILLIANT! so much choice and the staff really looked after you. Room was modern and clean, Great views over London and location was perfect for travel around London on main underground routes. Great value for money. Thank you for making our anniversary special!

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Helpful?
Thank EllisMills
Liverpool, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I've stayed a few times now. The Hotel has an excellent location just a few minutes from Waterloo station. It is good value for money with excellent, courteous staff. The lovely glass of Cava at check in is a lovely touch as is a proper sized bottle of water in your room. Room is spacious and has everything you need...

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Thank linmin2015
About Hotel's Favourite Review
H10HLW, Front Office Desk at H10 London Waterloo, responded to this review

Dear Linmin2015, Firstly I would like to thank you for taking the time to write such a review on Tripadvisor. As part of the H10 Group we strive to maintain a high standard of excellence for all of our guests. We do our best to provide each guest with a personalised and unique service, and this starts from the welcome...

Manchester, United Kingdom
Reviewed 4 days ago NEW

I stayed at this hotel for two nights for work. I've been several times over the last few years and it's been fine, not great, but fine. This time it was poor. Check in was slow. The reception staff (and every member of staff I came into contact with, actually) seemed unable to communicate clearly. When I eventually got to...

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Helpful?
Thank Michael W
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review

Dear Mr. MikeyWorral1, Thank you for your comments, I am sorry to see that the stay didn't fulfil your expectations. I see that we can certainly improve our customer service, we are not Claridge's definetely, however our compromise it to give the best of us in any situation. Part of our compromise with our guest is also to keep us...

Herentals, Belgium
Reviewed 6 days ago NEW

Stayed 4 nights in February 2017. The hotel is in a great location for a citytrip to London. We had a nice welcome with a complimentary drink. We were a bit early so our rooms weren't available yet, but they stored our luggage so we could hit the town early. we had a nice, clean room and the breakfast was...

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Helpful?
Thank Smets13
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review

Thank you so much Smets13 for your review, We are definitely delighted with your comments. I am really happy that you could enjoy either the restaurant and the Sky Bar with its lovely views. Looking forward for your next trip! Kind Regards, Jorge Cid.

Reviewed 1 week ago

The location is very close to the Waterloo station which is so convenient for transportation. Pretty much you can do street walking if you prefer, very close to the London eye and Westminster area. The hotel serve excellent meals from breakfast to dinner. The staff are friendly and accommodating, especially to them ( Charmaine Concepcion & Morgan). Thanks to all...

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1Thank Judy K
H10HLW, Reception Team at H10 London Waterloo, responded to this review

Good morning Ms. Judy, It was a pleasure having you with us and thank you for taking the time to review your recent stay at The H10 London Waterloo Hotel. As part of the H10 Group we strive to maintain a high standard of excellence for all of our guests. Therefore I am thrilled to hear that you so enjoyed...

Bath, England
Reviewed 1 week ago via mobile

I know that sounds odd, however you really notice the smell when you walk in. Very pleasant and gives you confidence they have pride in cleanliness and quality. Room was adequately sizeable with amazing views of the London skyline. Enhanced by having a drink in the bar and using the roof terrace. Breakfast selection was very good, all be it...

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1Thank sspclarke
H10HLW, Reception at H10 London Waterloo, responded to this review

Dear Sspclarke Thank you for taking the time to write such a wonderful review. It was a pleasure having you with us and thank you for taking the time to review your recent stay at The H10 London Waterloo Hotel. We are delighted to read that you have enjoyed our facilities, as well as the services provided by our dedicated...

Lincolnshire, United Kingdom
Reviewed 1 week ago

We were gifted a Red Letter experience for the tapas meal, as it was our wedding anniversary we decided to stay at the hotel for the evening. Bitterly disappointed with the whole experience. We'll start with check in. We arrived early knowing we couldn't check in until 3 but wanted to leave our bags so we could explore London. The...

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Thank Sharon W
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review

Thank you Sharon W for your comments, We are taking all those points seriously into account. Just let me reinforce that we don not discriminate anybody regarding their race, religion or sexual orientation, either guests or staff working with us. I would like to apologise for not being able to fulfil your expectations during your stay, certainly it was a...

Detroit, Michigan
Reviewed 1 week ago

Very friendly staff. Enjoy a stay in southern Thames region, with a modern feel. This is an ideal location for a short walk to Big Ben & The London Tower Bridge. Close to Elephant & Castle Station; can reach all of London within about 10 mins via Underground. Bus Station located outside the hotel as well.

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Thank Nick T
H10HLW, Receeption at H10 London Waterloo, responded to this review

Dear Nick T Thank you so much for taking the time to write your review. I am pleased you found our location, so close to the Big Ben and minutes away from Waterloo Station, to be so convenient. Thank you for choosing to stay at H10 London Waterloo we are happy you enjoyed your stay with us. We look forward...

Scotland
Reviewed 1 week ago

Just spent 3 days in this hotel found it to be very good, staff all excellent. Our room was exceptionally clean and bed linen towels etc were amazing we also had robes and slippers. There were also some very nice little extras in the room. We only had breakfast in the hotel and the food was very good both in...

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Thank JandCScotland
H10HLW, Reception at H10 London Waterloo, responded to this review

Dear JandCScotland It was a pleasure having you with us and thank you for taking the time to review your recent stay at The H10 London Waterloo Hotel. We are delighted to read that you have enjoyed our facilities, as well as the services provided by our dedicated team members. We have shared your comments with the team, and they...

Northampton, United Kingdom
Reviewed 2 weeks ago via mobile

First stay at this hotel which is within easy reach of Waterloo and London Bridge. The room was very pleasant with a comfortable bed and a very good shower. It was lucky I was travelling alone as the booking stated double room but it was in fact a twin. Breakfast was excellent - good quality and a wide choice -...

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Thank Steve W
H10HLW, Reception Team at H10 London Waterloo, responded to this review

Dear Steve W It was a pleasure having you with us and thank you for taking the time to review your recent stay at The H10 London Waterloo Hotel. We are delighted to read that you have enjoyed our facilities. We have shared your comments with the team, and they are all very pleased to receive such positive feedback. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Three O Two at H10 London Waterloo
Three O Two at H10 London Waterloo
Cuisines: Mediterranean, European, Spanish
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 

Additional Information about H10 London Waterloo

Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Region: United Kingdom > England > London > London Bridge
Price Range: $219 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Despegar.com, Prestigia, Jetsetter, Hotel.de, LateRooms and HRS so you can book your H10 London Waterloo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
h10 London Waterloo Hotel London
Hotel Style:
#46 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#157 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from H10 London Waterloo staff and other travellers.
54 questions
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Staten Island, New York
Rawtenstall, England, United Kingdom
5 months ago

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Questions? Get answers from H10 London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book a room on a higher floor”
 of 5 bubbles Smets13, 22 Mar 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles sharonw287, 19 Mar 2017 | Read review
“Top floor (12) offered superb city views.”
 of 5 bubbles JandCScotland, 17 Mar 2017 | Read review
“Ask for a room on a high floor”
 of 5 bubbles CarOn5012, 28 Feb 2017 | Read review
“Avoid 8th floor if possible.”
 of 5 bubbles ManuelCV, 22 Feb 2017 | Read review
5 of 5