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BEST WESTERN Seraphine Kensington Olympia Hotel

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368 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Seraphine Kensington Olympia Hotel
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Showing 261: English reviews
Luton, United Kingdom
Reviewed 5 December 2015

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Helpful?
1Thank Martin B
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Milton Keynes, United Kingdom
Reviewed 4 December 2015

This was the cheapest hotel we could find when we booked a room so we certainly werent expecting it to be luxurious but we were very pleasantly surprised with the quality of the room and also the extremely friendly and helpful gentleman on reception who went out of his way to look after us and was great fun. Definitely recommended.

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Helpful?
1Thank chrisgregg100
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Happy Guest Thank you for contacting Guest Relations regarding your stay with the Holiday Inn Express London-Hammersmith, United Kingdom. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your comments,...

Norwich, United Kingdom
Reviewed 1 December 2015

Good location, not far from the tube, - although tricky to find as it is such a small entrance - we walked straight past it initially. Pleasant efficient staff. Room, including the bathroom, was very small but was clean and had everything we needed. However I didn't sleep well, the bed was a small double, and the High Street is...

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Helpful?
1Thank jacqui s
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Thank you for your feedback. Please accept my apologies for any inconvenience you may have experienced during your time with us. The feedback we receive from guests such as yourself is a vital part of our Business and I can assure you that the points you have raised have been taken on board. I hope that we will have the...

Stockholm, Sweden
Reviewed 25 November 2015

I'm torn on how to rate the experience I had staying at this hotel, I will try to explain. I travel quite a lot in different parts of the world and I have realized a long time ago that the rating of hotels are so different. I hope that a common "system" of rating worldwide will be developed. Ok, so...

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Helpful?
Thank LenaB63
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Stockport, United Kingdom
Reviewed 23 November 2015

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Thank 238cathyy
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

gloucestershire,
Reviewed 18 November 2015

Good clean rooms in a great Kensington location, rooms are a bit small but not a big problem. Had a wardrobe which is more than some hotels and a table and fab tea making facilities. Fabulous rain shower. Modern design to the room, funky photographic wallpaper. Quiet and small hotel but a great breakfast with lots of basic choices. Very...

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Thank dynamicbird
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Thank you for contacting Guest Relations regarding your stay with the BEST WESTERN Seraphine Kensington Olympia Hotel, London, United Kingdom. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your...

London, United Kingdom
Reviewed 6 November 2015

I found the Best Western to be a great hotel for my business stay. A short walk from Olympia so perfect for exhibition goers. Clean and friendly hotel and very comfortable. Trip advisor please stop making people write 200 words. Thanks.

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Helpful?
1Thank Esther C
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

thank you for your long enough feedback, It is a great satisfaction to read that ours hotel was so convenient to you. I am also delighted to see that you found our hotel extremely comfortable as well as clean and that our staff made all the difference by being very attentive to all your needs. Yours sincerely,

St Austell, United Kingdom
Reviewed 29 October 2015

This hotel is in a nice part of London overlooking the high street. Holland Park just down the road, and the tube just up the road. The hotel its self; The room was small bet very nice, and very clean. The bathroom was nice also, brilliant shower. The bed was very comfortable, and a nice big TV, and good coffee...

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1Thank CornishAnnie
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Thank you for your feedback. Please accept my apologies for any inconvenience you may have experienced during your time with us. The feedback we receive from guests such as yourself is a vital part of our Business and I can assure you that the points you have raised have been taken on board. I hope that we will have the...

Switzerland
Reviewed 24 October 2015

Just spent two nights at this hotel. I saw some reviews about the rooms being small, staff not friendly and lots of noise from outside. While the room was small, it wasn't an issue, and I found the staff super friendly and I didn't have any problems with noise, in fact we slept very well. Breakfast is included in the...

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Helpful?
1Thank bojomania
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Thank you for leaving such great comments following your stay at our property, we really appreciate you took some time to give us your feedback. It is a great satisfaction to read that ours hotel was so convenient to you. I am also delighted to see that you found our hotel extremely comfortable as well as clean and that our...

Reviewed 22 October 2015 via mobile

Stayed for two nights. Quite a small single room facing the road. Generally tidy and Perfectly fine though, though perhaps too small for a longer stay. Arrived back late both nights, and have to complement the night porter, who was excellent with check in etc. Only a few minutes walk to Olympia and tube.

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Helpful?
Thank James C
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

thank you for your feedback, It has been a great pleasure having you staying with us and we will be very glad to welcome you back at the for your next visit to London. Kind regards,

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Bar/Lounge
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace and The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All guests staying at the hotel get free entrance to the Connoisseur Casino, which is located near the hotel. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, IPOD docking system, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, opening windows and hair dryer. ... more   less 

Additional Information about BEST WESTERN Seraphine Kensington Olympia Hotel

Address: 225 Kensington High Street | Kensington, London W8 6SA, England
Region: United Kingdom > England > London > South Kensington
Price Range: $138 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Seraphine Kensington Olympia Hotel 4*
Number of rooms: 17
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Seraphine Kensington Olympia Hotel staff and other travellers.
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Windsor, Canada
Millersville
over a year ago
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Questions? Get answers from BEST WESTERN Seraphine Kensington Olympia Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont choose a room !!!”
 of 5 bubbles vivian3108, 14 Aug 2016 | Read review
“Corner/front rooms have good views to the main street.”
 of 5 bubbles humber2lopes, 31 Jul 2016 | Read review
“Check your reservation before you travel”
 of 5 bubbles F1owertot, 10 Jul 2016 | Read review
“choose another hotel”
 of 5 bubbles stallion20000, 24 May 2016 | Read review
“Overlooking Kensington high Street - or if you want more space asked for one with extra space.”
 of 5 bubbles FussyAussieKiwi, 17 May 2016 | Read review
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