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All reviewshigh streetcarphone warehousecontinental breakfastrooms are smalltube stationyogurtboiled eggsthe royal albert hallsingle roomrain showercold meatsreception areafirst floorjunior suitefive minute walkcouple of nightsan overnight stay
We visited London in May, and stayed at Best Western Seraphine Kensington Olympia Hotel. Despite Best Western is a chain, it had the feel of a small European hotel, and we loved it. The decor isn't upscale but it's clean, funkily decorated, and we enjoyed...More
Thank Vallerie M
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 13 July 2016
We were very happy when we read your comments about your stay at Best Western Seraphine Kensington Olympia Hotel.
You have made us feel good and happy that you had enjoyable stay with us. This comments will encourage us to do more and...More
Horrible hotel, reception staff barely looked at us when we checked in! There no smiley faces. It's meant to be 4 star. I'd be hard pushed to give it a 3 star. I paid extra for an executive double room for a bit more space...More
1 Thank scott e
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 27 June 2016
Thank you for your stay at Best Western Seraphine Kensington. We are very sorry that your experience at our hotel did not reach your standards. We will take your review for consideration and try make improvements for the future.
Very small rooms, however the guest relations man Armit was absolutely fantastic! So helpful made our stay a delight what a gem for the hotel keep up the fantastic work
There are two hotels with the same name on the same street which was confusing...More
Thank Samantha W
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 20 June 2016
Thank you for staying at our Hotel, we do really appreciated. Please note our rooms comply with Best Western standards and they have got everything you need.
However, we are sorry if we did not meet your expectation this time.
Location is excellent - Kensington High Street - great for shopping - close to the Albert Hall and Hyde Park. Very small room and you either have to suffer the heat or the noise of the aircon all night. The place needs a good clean...More
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 25 May 2016
Thank you for your comments, we really appreciate your feedback and we always try to improve our service as best as we can.
Please note, our hotel is 15 min from Royal Albert Hall and 30 walk to Hyde Park. I hope you...More