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City Continental London Kensington

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City Continental London Kensington
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1,010 Reviews from our TripAdvisor Community

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Showing 579: English reviews
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Patrickswell, Ireland
Reviewed 1 week ago

Hotel is in a quiet area, conveniently located close to Earls Court Station. Room was big and spacious. Breakfast was good. Staff were very helpful and friendly. Plenty of Pubs, Restaurants & Supermarkets close by.

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Helpful?
Thank Kathleen095
Corby, United Kingdom
Reviewed 1 week ago

We needed a hotel as we were down for the rugby and found that Earl's Court is a simple tube ride from St Pancras and also to get to Richmond. There are plenty of good restaurants and pubs around so workers on all levels. The receptionists were very friendly and looked after our luggage until after we came back from...

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Thank hartlovap
Benalmadena, Spain
Reviewed 3 weeks ago

Overall the Hotel was very poor. The Location was good but the Hotel had very little facilities and the rooms were small. Unfriendly staff. We had to pay upfront and could not see the room. The corridors were small with noisy doors. I would not stay in this hotel again.

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1Thank KittyB123
Nehterlands
Reviewed 3 weeks ago

The location is great, just around Earl's Court Tube station. When you exit the station go right and at the junction right again. The hotel is located 150meter on the left hand side. When you enter the hotel you're greeted with a not so friendly staff member. We arrived at 10 in the morning and there was just one toilet...

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Thank Bommetje
gm385, Manager at City Continental London Kensington, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mario Lupi Hotel Operations Manager

Reviewed 4 weeks ago via mobile

The hotel is clean and tidy and value for money. Don't come expecting anything posh, but if you're just wanting a base with a clean bed and shower then look no further. The breakfast room is like a football match and there's nowhere near enough tables, that's my only complaint!

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Helpful?
Thank Louise R
gm385, Manager at City Continental London Kensington, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mario Lupi Hotel Operations Manager

Reviewed 4 weeks ago via mobile

Contrary to other reviews that we read before we went, we found the staff at reception to be welcoming and helpful. The 2 minute walk to Earls Court station made this a great base for London. The rooms are comfortable and the bathrooms were spotless! Breakfast was sufficient and although busy, we always got a seat. We would definitely stay...

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Helpful?
Thank Karenmcleod
gm385, Manager at City Continental London Kensington, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mario Lupi Hotel Operations Manager

Buckhurst Hill, United Kingdom
Reviewed 5 weeks ago via mobile

Stayed here for one night, hotel is basic,nothing out of the ordinary. It seems very tight along the corridor's and is a little confusing in layout. The room was OK bog standard with tea/ coffee etc. The breakfast room is quite compact and was very busy. Basic buffet offering. This hotel is good for a base to lay your head.

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Thank wolverine99
gm385, Manager at City Continental London Kensington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mario Lupi

San Gwann, Malta
Reviewed 13 February 2017

The hotel is very central and not more that 5 minutes away from Earl's Court tube station. It is very clean and staff are very friendly. Breakfast was very good, I was a bit disappointed with the lack of storage space the the room, but in general the experience was good

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Helpful?
Thank Chelsea250293
gm385, Manager at City Continental London Kensington, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mario Lupi Hotel Operations Manager

Reviewed 13 February 2017

This hotel appears to be a modernised period building in the heart of London, adjacent to Earls Court Tube, however here it appears that only the location is key. The service I received from check-in was horrendous. There was one receptionist and she did not smile once throughout the interaction, even when I nervously made a couple of jokes to...

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Helpful?
Thank jltl83
gm385, Manager at City Continental London Kensington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Buenos Aires, Argentina
Reviewed 12 February 2017

This was almost a last minute trip to London and we chose this hotel mainly for its location and price. Hotel location is great, just a couple of blocks away form Earl's Court tube station. There are plenty of restaurants around to eat at night and if you like walking the neighborhood offers a wonderful opportunity to stroll aimlessly. The...

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Helpful?
Thank SCORTAZAR
gm385, Manager at City Continental London Kensington, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

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Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
City Continental Kensington London Hotel looks forward to welcoming you to London. If you are traveling to London for business or seeking a hotel near London major tourist attractions & shopping area, there are many reasons you should consider our hotel. Our guests enjoy modern accommodations, amenities, friendly ambiance, and affordable rates City Continental Kensington London Hotel is within easy reach of Olympia Exhibition Centre and a short ride to Hammersmith Apollo. The staff at City Continental Kensington London Hotel is quite friendly and available to assist our guests at any time of the day and night. Breakfast is provided for our guests each morning at our hotel. ... more   less 

Additional Information about City Continental London Kensington

Address: 11-13 Penywern Road, Earls Court, London SW5 9TT, England
Region: United Kingdom > England > London > Earls Court
Price Range: $139 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — City Continental London Kensington 3.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
City Continental London Kensington Hotel London
City Continental Hotel London
Comfort Inn London
Comfort Inn Earls Court
London Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from City Continental London Kensington staff and other travellers.
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Questions? Get answers from City Continental London Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to Earls Court Station. 5 min walk.”
 of 5 bubbles Kathleen095, 14 Mar 2017 | Read review
“No room I did not see any good room. small and poky”
 of 5 bubbles KittyB123, 1 Mar 2017 | Read review
“not sure there is one we werent offered one”
 of 5 bubbles kingsgilly, 7 Dec 2016 | Read review
“Balcony room was at the back of the hotel and very quiet.”
 of 5 bubbles ryankjcb, 1 Nov 2016 | Read review
“Check whether it's open prior to booking.”
 of 5 bubbles Phillip021, 3 Oct 2016 | Read review
5 of 5