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Arbor City Hotel

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#119 of 1,086 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Arbor City Hotel
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584 Reviews from our TripAdvisor Community

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Showing 388: English reviews
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Anaheim, California
Reviewed yesterday NEWvia mobile

This was by far the best hotel we have ever stayed at. We were not disappointed. Everything is brand new, clean and beautiful. The staff was very friendly and we were automatically upgraded to a bigger bed because it was available. We didn't ask, they just did it because they could. The rooms were spacious and out view was lovely...

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Helpful?
Thank vr1119
Reviewed 2 days ago NEWvia mobile

Very warm welcome, smooth check in and beautiful comfortable room! I had room service and the food was very good, reasonably priced and came quickly. I did book breakfast for a reduced price of £10 on check in but I was so full from my evening meal I didn't go!

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Helpful?
Thank Ellie W
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear Ellie W Thank you so much for the lovely review. I was delighted to read that you found your room comfortable and thank you for mentioning our excellent room service and the quality of the food served. I hope that we will have the pleasure of welcoming you back very soon. Best wishes Joseph

Surrey, United Kingdom
Reviewed 6 days ago NEWvia mobile

Very impressed hotel is beautiful, bar was great for a drink and the manager walking around was very nice asking if everything was good in the bar, rooms comfy and shower was amazing, breakfast was fab. Lovely yoghurt jars! Would stay again!

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Helpful?
1Thank pierrakyran
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear pierrakyran Thank you so much for the lovely review. I was delighted to read that you enjoyed your stay and thank you for sharing your experience. I hope that we will have the pleasure of welcoming you back to the hotel very soon. Best wishes Joseph

West Sussex, United Kingdom
Reviewed 1 week ago

Great location just around the corner from Aldgate East tube station. Looks like an office block from the outside but is wonderful inside. Large spacious reception, contemporary dining/bar area and a lovely lounge. We had a room on the 6th floor we were given an upgrade from a club to superior room. I'd hate to think how small club rooms...

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Helpful?
1Thank Kate C
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear Kate C Thank you for the lovely review. I was delighted to read that you enjoyed your stay in a superior room and thank you for sharing your experience. I hope that we will have the pleasure of welcoming you back on your next visit to London. Best wishes Joseph

Bristol, United Kingdom
Reviewed 1 week ago

Stayed at the Arbor City hotel Aldgate East last weekend and was very impressed. We were upgraded to a superior room on the 5th Floor and it was lovely. Had great views over the city and a great bathroom. Very modern and spacious and clean. Excellent check in staff lovely and fantastic location being 2 mins from Aldgate tube. Hotel...

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1Thank Kate186220
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear kate186220 Thank you so much for the lovely review. I was delighted to read that you enjoyed your stay in a superior room and thank you for mentioning our friendly, efficient staff and our location close to transport links. I hope that we will have the pleasure of welcoming you back very soon. Best wishes Joseph

Derby, United Kingdom
Reviewed 1 week ago

Really impressed with this hotel. Located at the end of brick lane and just 30m for the aldgate east tube stop, it ticked all the boxes we would want in a hotel. Check-in was smooth, the lobby area is very modern and the room was also well presented with a great shower. There is also free wifi and freeview. Breakfast...

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Helpful?
1Thank Peanutted
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear Peanutted Thank you for the lovely review. I was delighted to read that we were able to provide everything you needed to make your stay enjoyable and thank you for sharing your experience. I Hope that we will have the pleasure of welcoming you back very soon. Best wishes Joseph

Reviewed 1 week ago via mobile

Stay at this hotel!! The location is ideal the tube station is a 2 minute walk away then a 10 minute ride to central London. Lots of shops nearby and places to eat. Hotel room was immaculate, the staff are the most polite and helpful people I've ever had at a hotel. 100% would stay here again can't fault it...

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1Thank Sam P
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear Sam P Thank you for the lovely review. I was delighted to read that you found our location close to public transport links ideal, your room immaculate and our staff polite and friendly. I hope that we will have the pleasure of welcoming you back very soon. Best wishes Joseph

Harrogate, United Kingdom
Reviewed 2 weeks ago

Excellent two night stay in this hotel recently. Rooms are contemporary with good decor and efficient bathrooms and the hotel looks very fresh and modern. Reception staff were friendly and helpful, offered a room upgrade and remembered my name throughout the stay, which is a nice touch. Good continental breakfast and very reasonable prices in the bar. Aldgate East tube...

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Helpful?
1Thank Espardell
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear Espardell Thank you so much for the lovely review. I was delighted to read that you enjoyed your stay and thank you for mentioning our friendly and helpful staff. I hope that we will have the pleasure of welcoming you back to Arbor City in the future. Best wishes Joseph

Haugesund, Norway
Reviewed 2 weeks ago via mobile

Busy and vibrant neighbourhood. The rooms were excellent and quite spacious. The bed was comfy and the shower was perfect! The breakfast could be better. Service is great, and the staff is very polite and welcoming.

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Helpful?
1Thank rullross
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear rullross Thank you for the lovely review. I was so pleased to read that you enjoyed your stay and thank you for sharing your experience. I hope that we will have the pleasure of welcoming you back to Arbor City in the future. Best wishes Joseph

Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

Good functional hotel in a not so clean neighborhood. Clean. Not a four star though. Noisy rooms (even on the 5th Floor) street side. Reception staff unfriendly, doesn't seem to care much. Didn't have an idea about what's on, that they had any ' Where' magazine, whichI then found prominently displayed in the lobby. When I showed Julian, he just...

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Helpful?
2Thank luxustrip
Joseph A, Group General Manager at Arbor City Hotel, responded to this review

Dear luxustrip I am so sorry that your recent stay was a disappointment as you can see from other reviews we receive many complimentary reviews which especially mention our friendly and helpful staff and our ideal location. I am sorry that your personal experience did not reflect this and please rest assured your comments have been noted and will be...

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Staying in Whitechapel

Neighbourhood Profile
Whitechapel
Whether you're here for its dynamic street life, world class galleries or famed curry houses, you're bound to be wowed by the uniquely cosmopolitan flavor of Whitechapel. Long gone are the days when Jack the Ripper stalked its streets. And despite his mysterious legacy bringing throngs of curiosity driven tour groups to its back alleys and otherwise serene garden squares, these days you're more likely to catch a cutting edge fashionista scurrying through its age old lanes than criminals of any sort.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Situated a minutes’ walk from Aldgate East Tube Station and on the gateway to Brick Lane, one of London’s foremost tourist attractions, City Hotel London is ideal for those people on a business trip and for those on a City break. The West End for its theatres and shopping is only ten minutes by tube to the west and the Olympic Stadium, including the fabulous Westfield Shopping Centre, is ten minutes to the east. We are within a short stroll to Spitalfields, famed for its great shopping and eateries, as well as The Whitechapel Art Gallery, The Tower of London and the East End’s famous street markets. The hotel offers a full English breakfast, noted for providing the best English sausages we can find. 24 hour room service is available and the Lane Bar and Restaurant is a great place to eat, drink and relax. Our rooms can sleep up to five adults and two children and are all en suite with great showers, flat screen TV and in-room safes. We also have car parking if required.Conference and banqueting facilities are also available at great prices and we can arrange for pick ups from all London Airports and Railway Stations. ... more   less 

Additional Information about Arbor City Hotel

Address: 12-20 Osborn Street, London E1 6TE, England (Formerly City Hotel)
Region: United Kingdom > England > London > Whitechapel , East End / East London
Price Range: $193 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arbor City Hotel 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
City Hotel London
Hotel Style:
#102 Luxury Hotel in London
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor great views”
 of 5 bubbles Kate186220, 22 Mar 2017 | Read review
“Take a superior room, the little bit more is worth it.”
 of 5 bubbles Wil_740421, 8 Mar 2017 | Read review
“Our room overlooked Brick Lane, but was quite surprisingly quiet throughout.”
 of 5 bubbles PerryB496, 6 Mar 2017 | Read review
“best view or bigger room”
 of 5 bubbles PinkTweety, 22 Feb 2017 | Read review
“call for a city view room a couple weeks before check in”
 of 5 bubbles noah1004, 4 Feb 2017 | Read review
5 of 5