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Novotel London Waterloo

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Novotel London Waterloo
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2,689 Reviews from our TripAdvisor Community

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Showing 1,285: English reviews
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Athens, Greece
Reviewed 2 days ago NEW

Although the staff were really friendly and helpful.The hotel seems to have some serious problems.First of all the carpets need either to be changed or cleaned.Second my room was not very clean as there were hairs all over.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank LafatzisK
Nottingham, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I have stayed at this hotel twice now and found it enjoyable both times. The rooms are comfortable, clean and spacious. The lobby and restaurant facilities are excellent. It is in a good position near Waterloo station & Westminster on the edge of central London area. Useful for London southern embankment tourism and works well as a base for business...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Mark C
About Hotel's Favourite Review
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Mark, I would like, on behalf on the entire team of the Novotel Waterloo, to thank you sincerely for your very positive statement. Our teams are continuously working to give the best of themselves to meet your expectations and make your stay as pleasant as possible. Therefore, the pleasure you had to spend a few days at Novotel Waterloo...

Reviewed 1 week ago via mobile

Arrived and the check-in process was very swift, the staff were very polite and professional. I was told about some refurbishment work that was taking place at the time however I wasn't disturbed at all. My room was on the first floor, it had recently been refurbished. It had a very modern open living style. The shower was probably one...

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1Thank Ben P
Reviewed 1 week ago via mobile

Too far away from Rail & Underground stations to be practical for a family. 10 mins from Lambeth North or Westminster and with 3 suitcases, it was a mission. No decent food options around either - so you're forced to eat more with the hotel. Food not bad, but nothing to write home about. Was offered a free upgrade as...

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Helpful?
Thank Matthew B
United Kingdom
Reviewed 1 week ago via mobile

Let's get this straight - it may be called Novotel Waterloo, but it's 25 mins walk from the mainline station of that name. So if you're thinking it's going to be handy for your mainline train service, think again! So why would you stay here? Well it's 15 mins sharp walking from Westminster tube. Close to the Houses of Parliament,...

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Helpful?
Thank anfio
Nieuw-Vennep, The Netherlands
Reviewed 1 week ago

We had a great weekend thanks to this wonderful hotel. Warm welcome through the reception employees, we had a beautiful room with a very nice view to the Big Ben.then some food and drinks in the bar, was great and very nice eimployees. The breakfast was good and we had a great help by finding the right way to Westfield,...

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Helpful?
Thank jacquelinenoy
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Jacqueline, I am very pleased to read your wonderful review on your recent stay here at Novotel London Waterloo. It fills me with great joy to learn that you enjoyed your stay so much and you found my team friendly and helpful. Rest assured that I will be sharing your kind words and comments to the whole team and...

Port d'Alcudia, Spain
Reviewed 1 week ago

stayed there as a family for along weekend, the rooms are very spacious and easily the whole family 2 adults & 2kids(11 & 13) fitted very well, the hotel its self is very clean and the recepton staff very friendly and helpful. however we didn´t any food included in our stay so we paid extra one morning for the breakfast...

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Thank sallyannm
Reviewed 1 week ago via mobile

Stayed at this hotel for my birthday. Great, clean hotel. Lots of attractions within walking distance. Great for kids too. Food lovely and staff were fab! Would highly recommend and will stay again. Lovely Italian restaurant a short walk away too.

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Helpful?
Thank Lisa T
Colonia, New Jersey
Reviewed 2 weeks ago

Location was great if you are looking to stay close to the center of London. About a 10 minute walk to the Big Ben and major center attractions. Their restaurant has great options. The staff was very helpful!

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Helpful?
Thank Alexandra F
Perego
Reviewed 2 weeks ago

Very friendly and helpful staff. I an a disabled traveller and I have a daughter of 6. Everything was perfect. Tge restaurant is very good and the rooms are spotless. The position is very convenient .

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jemima4
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Jemima, Me and my teams very much appreciate your comments regarding your stay at the Novotel London Waterloo. Your feedback is a strong encouragement to all of our staff as we strive to continuously improve the quality of our services, and I will make sure to share your feedback with all the team. We hope your next visit will...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Region: United Kingdom > England > London
Price Range: $232 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Priceline, ACCOR and Jetsetter so you can book your Novotel London Waterloo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Hotel Style:
#219 Family Hotel in London
#228 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Waterloo staff and other travellers.
28 questions
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Athens, Greece
New Delhi, Delhi, India
New Delhi, Delhi, India
Hickory, North Carolina
7 months ago

See all questions (28)

Questions? Get answers from Novotel London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a great view at the Big Ben”
 of 5 bubbles jacquelinenoy, 13 Mar 2017 | Read review
“no views as in central London, but close to everything, romos are very spacious.”
 of 5 bubbles sallyannm, 10 Mar 2017 | Read review
“Higher floors overlooking Lambeth Palace. Pretty special view.”
 of 5 bubbles nickys873, 22 Feb 2017 | Read review
“Had a fifth floor room - very quiet”
 of 5 bubbles Commzgirl, 28 Dec 2016 | Read review
“Room 417 is very small overlooking an alley with lots of police action if you like watching that kind of thing.”
  • Sorry about our mess....but it shows how small the room is.
  • Where do I go?
 of 5 bubbles 984Shelly, 12 Dec 2016 | Read review
5 of 5