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Sheraton Grand London Park Lane

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Sheraton Grand London Park Lane
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286 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Salt Lake City, Utah
Reviewed yesterday NEW

New remodel makes this perfectly situated hotel an excellent semi affordable choice for a shirt business trip or weekend getaway to London. While I appreciated the room upgrade, I'm not a fan of the small rooms at the top of the hotel on floor 8. Better to be facing the garden directly on the 5th floor or so. Room, lobby,...

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Helpful?
Thank rtkidd88
cardiff
Reviewed 4 days ago NEW

I have now stayed at the hotel both pre and post redecoration and was reluctant at first in coming back to the hotel given previous experience. BUT...very glad that I did. What a change! The whole place has been updated but still maintaining that art deco feel. Communal areas and rooms are very nicely decorated and luxurious. The bar area...

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Helpful?
Thank SteveMcD
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear SteveMcD Your positive feedback is greatly appreciated. We are very happy to welcome you back to our renovated hotel! Maintaining the Art Deco décor was important to us because we are very proud of our Heritage. We are delighted you found our staff to be attentive throughout your stay, as we strive to provide exceptional service to our guests....

Reviewed 4 days ago NEW

I stayed for a couple of nights over this past weekend. The hotel is in a fabulous location and looks beautiful insie the foyer. It has recently been renovated...... BUT Our bathroom was so cold. The floor is a very dark stone and the walls are white 'clinical' tiles. The bathroom was so so very cold. We called the housekeepers...

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Helpful?
Thank Jan M
SheratonGrandManager, General Manager at Sheraton Grand London Park Lane, responded to this review

Dear Jan, Thank you for taking the time to detail your experience here at the Sheraton Grand London. The feedback of our guests is very important to us, as it is only by receiving such information that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements...

Reviewed 5 days ago NEWvia mobile

Finished with renovations, this new Sheraton Grand is absolutely amazing. From the staff at check-in, to the newly done lobby and rooms, everything is cared for perfectly. The high tea is something you should not miss, and Maria the hostess, goes above and beyond to make your experience extra special. It's something you should not miss. This luxury hotel will...

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Helpful?
1Thank Adam D
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Adam D, Thank you very much for your fantastic feedback. We are very proud of our renovated hotel and we couldn't be happier you were able to enjoy it. Hearing how special Maria made your Afternoon Tea experience is amazing and we will be sharing your positive feedback with her. We look forward to welcoming you back soon! Warm...

new york
Reviewed 1 week ago

I've had the worst booking experience with this hotel and will never stay or recommend this establishment. I'm a Gold SPG member, and i've never had a bad experience with any SPG hotel world wide from booking to departure until now. Long story short is, I booked the hotel through SPG, they guaranteed me the lowest rate through their Best...

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Helpful?
1Thank travelkimpark
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear travelkimpark, Thank you for your feedback. Firstly, I am very sorry for the delay in responding to your initial message on the TA. I aim to respond to all inquiries personally, but was away from my desk most of the week hence the delay. I am naturally disappointed to hear that you feel that your rate inquiry was not...

Southern California
Reviewed 1 week ago

Although SPG rates hotel with a 6 star rating it is overall a very average Sheraton hotel. We had a classic room booked with SPG points. The beds were only mattresses on frames. We opted for the "green" declining the need to have daily fresh linens and towels but in this hotel beware this also includes not emptying waste baskets...

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Helpful?
Thank karinbc
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear karinbc, Thank you for your feedback, I regret to learn that you were not truly satisfied with your stay. I am disappointed that the décor of the room was not up to your taste as we spared no efforts to honor Art Deco heritage of the hotel while upgrading it to meet expectations of modern traveller. In regards to...

Reviewed 1 week ago via mobile

Had a amazing afternoon tea here today. Was by far the best afternoon tea I've ever had. The surroundings, atmosphere, staff and food was top class. We were made to feel very welcome and comfortable and like nothing was a problem. Our experience started with a very warm welcome from the doorman who greeted us outside and escorted us to...

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Helpful?
1Thank Stephanie O
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Stephanie O, Thank you for your positive feedback. I am delighted to hear you had an amazing afternoon tea experience in our Award Winning Palm Court Lounge. Hearing that you found our staff to be of top class really means a lot and I will be passing on your praise to them. I am so happy you found our...

Washington DC, District of Columbia
Reviewed 1 week ago

Pros: We had two rooms on the 6th floor - one King for us and one double for our kids (17 year old boy and 11 year old girl). Both rooms were nicely appointed and very clean. The room for the kids was quite large. The hotel is in a great location, right across the street from Hyde Park and...

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Helpful?
Thank R20007
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear R20007, Thank you for taking the time to share your feedback. I am glad to hear you enjoyed our nicely appointed and clean rooms and you were able to take advantage of our central location. I am disappointed to hear you had issues with your check in experience. We strive to accommodate as many requests as possible, however we...

Vancouver, Canada
Reviewed 1 week ago

We recently spent 2 nights at Sheraton Grand Park Lane during a stopover in London. Although I enjoyed my stay a few points prevent me from awarding this hotel a 5 star rating. The good: - Location of this hotel cannot be beat! Close to many attractions, we were able to pop into an Uber and get around quickly. Many...

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Helpful?
Thank TKWS-YVR
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear TKWS-YVR Thank you for taking the time to provide feedback from your recent stay. It is fantastic to hear you were able to take advantage of our central location and you could enjoy the local attractions. We value your feedback about the Club Lounge offerings. As we are always looking for ways to improve, we take your comments very...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

What a great Location, may be the best in the city for sightseeing and walking around. The hotel just went through major renovations and looks good. The rooms are very small, but expected in an older hotel configuration, but nicely appointed. I really can't say anything negative, nor can I rave about it, but for the price it is a...

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Helpful?
Thank Salvatore D
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Salvatore D, Thank you for your positive feedback, I am glad that you found the hotel nicely appointed after the refurbishment. I am also happy that you found it conveniently located for sightseeing and walking around. Please visit us again soon. Warm regards, Kieran Quinn Hotel manager

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mercante
Mercante
Cuisines: Italian, Mediterranean
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton London Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London's West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or experience a Mayfair local Smith & Whistle. From 1st September 2014, The Park Lane Hotel will be undergoing a transformation. We are very excited to be making a major investment in the hotel which will result in completely renovated guest rooms and public areas. During this period, the hotel will remain open and will continue to offer all of its current services. ... more   less 

Additional Information about Sheraton Grand London Park Lane

Address: | Piccadilly, London W1J 7BX, England
Region: United Kingdom > England > London > Mayfair
Price Range: $338 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand London Park Lane 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Hotel London
London Sheraton
Sheraton London
Hotel Style:
#215 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand London Park Lane staff and other travellers.
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Questions? Get answers from Sheraton Grand London Park Lane staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor on 4th or 5th level with room facing park are the best.”
 of 5 bubbles rtkidd88, 19 Jan 2017 | Read review
“One with an 'internal' bathroom ie not on an outside wall in cold weather”
 of 5 bubbles R7456IWjanm, 16 Jan 2017 | Read review
“Ask for upper floor. Street can be a bit noisy.”
 of 5 bubbles toredragon76, 6 Jan 2017 | Read review
“Higher floors, facing Green Park”
 of 5 bubbles cjmumms, 3 Jan 2017 | Read review
“We had rooms 521 and 522, not much view but quiet and very large and nice. Created a great family suite.”
 of 5 bubbles adamf596, 28 Dec 2016 | Read review
5 of 5
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