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The Montcalm London Marble Arch

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The Montcalm London Marble Arch
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1,600 Reviews from our TripAdvisor Community

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There are newer reviews for The Montcalm London Marble Arch
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Showing 1,466: English reviews
Reviewed 6 days ago NEW

First off, The Montcalm is located in a gorgeous section of London. Steps from Hyde Park and green, open space, close to restaurants, the underground, buses, and of course, Oxford Street. (I should note here that the hotel is a couple of blocks from Oxford Street which is far enough that we did not hear any of the noise from...

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Helpful?
Thank Elizabeth M
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear Elizabeth M, Thank you for taking the time to write a review following your visit to The Montcalm. I am happy to see that you and your family enjoyed your time so much, that this has now become your London hotel of choice. Thank you also for highlighting how well Adella, Izabella and all the team looked after you,...

Devon, United Kingdom
Reviewed 6 days ago NEW

I had a few nusance issues, which I should have been more confident to address at the time. I'm from a hotel service background and appreciate you just can't please everyone all the time (myself included!). We were kindly upgraded due to a reservation mix up, so I felt to complain churlish. Despite some niggles with my own stay, its...

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2Thank marygrimley01
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear marygrimley01, Thank you for taking the time to write a review following your recent visit to The Montcalm. I would like to take this opportunity to apologies for any initial challenges you may have with the booking, although I am pleased to learn that the team tried their best to rectify the issue, and that you found the staff...

Dubai, United Arab Emirates
Reviewed 1 week ago NEW

The hotel is in a perfect location. I was very surprised and happy at the service I received from staff at the hotel compared to customer service from other London hotels I have stayed in.The service was amazing, a big thank you to Marta and her staff who made us feel so welcome, the service was really over and beyond....

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Helpful?
Thank RitzinDubai
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear RitzinDubai, Thank you for taking the time to write a review following your recent stay. I am pleased to see how enjoyable your stay was; and that the customer service we provided, particular by Marta and her team, was the highlight of your stay. Thank you also for recommending us to other travellers. We look forward to welcoming you...

Reviewed 1 week ago NEWvia mobile

Thx to Izabela and Debbie at front Desk, my stay on Feb. 20 was perfect. Comfort in the room was great. Access to he Club Lounge was good. They are very helpfull and professional. Always at your disposal. Will be back for sur! AA

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Helpful?
Thank Albert Antoine A
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear Albert A, Thank you for taking the time to write a review following your recent stay at The Montcalm. I am delighted to learn how well Izabela and Debbie at the front desk, looked after you on this visit. We look forward to welcoming you back to The Montcalm Hotel in the very near future. Kind regards, Ankur B...

Bristol, United Kingdom
Reviewed 1 week ago via mobile

The staff at the hotel went above and beyond to look after me and my young family during our stay. They saw to our every need without us even needing to ask. The hotel is beautiful and we could not have wished for anything more from our visit. The staff really are there to make your stay as best as...

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Helpful?
Thank mrsvgraham
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear mrsvgraham, Thank you for taking the time to write a review following your recent stay. I am thrilled to learn how special your stay for your family. It makes me very happy to see how well Adella, and all the team looked after you during your stay. We look forward to welcoming you back to The Montcalm Hotel in...

London, United Kingdom
Reviewed 1 week ago

Great service levels that started shortly after booking with a welcome email from the customer care team. Warm, welcoming and nothing was too much trouble. Made a birthday treat perfect. Will definitely return. Highly recommended

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Helpful?
1Thank _teamfancy
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear teamfancy, Thank you for taking the time to write a review following your recent stay. I am delighted to see that you enjoyed your stay with us, and that all the team, in particular, our customer care team took such great care of you, right from the get go. Thank you also for recommending us to other travellers. We...

Norwich, England, United Kingdom
Reviewed 1 week ago

We stayed here one night and then moved to another hotel the following day and wished we had stayed HERE both nights. This is the first time I've stayed in a hotel in London as we normally train back but it was a great experience and would definitely stay again.

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1Thank Craig D
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear Craig D, Thank you for taking the time to write a review following your recent stay. It makes me so happy to see that your stay was so enjoyable with us, that you wished you could stayed the extra night. On behalf of everyone at the Montcalm, we look forward to welcoming you back in the very near future....

Reviewed 1 week ago via mobile

From the moment I booked I was contacted by Adella the guest manager welcoming me and requesting details of my stay and what I planned to do. I was also provided a pillow and aroma menu for my stay which was organised upon my arrival. When I went to my room I couldn't believe the efforts they had gone to....

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Helpful?
1Thank Nadia L
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear Nadia L, Thank you for taking the time to write a review following your recent stay. I am thrilled to learn how excellent your stay was, and that the team, in particular, Adella look after you so well with the small added touches, to make your stay so special. We look forward to welcoming you back to The Montcalm...

Reviewed 1 week ago via mobile

Nothing to say other than " do not miss this hotel that provides outstanding services, quite place, six star services. This is my fifth visit, I always select this place. I would like to thank BIANCA who possesses extraordinary skills in term of communication, understanding customer needs. She is honestly looking what is called "operation excellence". You are lucky to...

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Helpful?
Thank Ahmed A
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear Ahmed A, Thank you for taking the time to write a review following your recent stay at The Montcalm. I am delighted that you found us to provide such an excellent service. Thank you also for highlighting how well Bianca looked after you. She is a credit to the team, and I have shared your feedback with her and...

Reviewed 1 week ago via mobile

The moment we walked through the door we knew we were in for a treat. We stayed in the Park Lane Suite which we got upgraded to, which was amazing and a big thank you to Izabela for making it special for my daughter and I. Will definitely be returning. Alison and Ellen

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2Thank Alison C
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this review

Dear Alison C, Thank you for taking the time to write a review following your recent stay at The Montcalm. I am pleased see that you found the room so fantastic, and that Izabela made your daughter stay so special. We look forward to welcoming you back to The Montcalm Hotel in the very near future. Kind regards, Ankur B...

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Afternoon Tea at The Montcalm London
Afternoon Tea at The Montcalm London
Cuisines: European, British
The Grill At The Montcalm
The Grill At The Montcalm
Cuisines: British, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Montcalm London Marble Arch

Address: 2, Wallenberg Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
Region: United Kingdom > England > London > Marylebone
Price Range: $372 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Montcalm London Marble Arch 5*
Number of rooms: 143
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Cheap Tickets, Priceline and Jetsetter so you can book your The Montcalm London Marble Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Montcalm London Hotel London
Montcalm Nikko Hotel London
London Montcalm Nikko Hotel
Hotel Style:
#6 Spa Hotel in London
#8 Luxury Hotel in London
#10 Romantic Hotel in London
#13 Family Hotel in London
#15 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Montcalm London Marble Arch staff and other travellers.
19 questions
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Questions? Get answers from The Montcalm London Marble Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Executive rooms give access to the Club lounge for continental breakfast, canapés and in the evenings wine, beer, spirits Etc”
  • Lovely gift left in our room by Marta the front of house manager.
  • Executive Club twin room.
 of 5 bubbles CaroleCass, 22 Feb 2017 | Read review
“If you can, go for a suite.... we had two rooms and two bathrooms. Extra space was a blessing!”
 of 5 bubbles elizabethmE4841OH, 22 Feb 2017 | Read review
“Ensure your/any specific requirements are vocalised at checkin.”
 of 5 bubbles marygrimley01, 22 Feb 2017 | Read review
“Rooms clean and wecolming”
 of 5 bubbles RitzinDubai, 21 Feb 2017 | Read review
“Go for the club room, excellent club lounge.”
 of 5 bubbles 934sunila, 18 Feb 2017 | Read review
5 of 5