Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Phoenix is a newly refurbished 125 bedroom 3-star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway Underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theatres within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of ÂŁ7.50 Per person. Check-in time is from 1pm onwards and check-out time is at 11am. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Classic
Languages Spoken
English
Location
1-8 Kensington Gardens Square, London W2 4BH England
Phoenix Hotel
4.2 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Phoenix Hotel garners praise for its outstanding value, offering reasonable rates, a decent breakfast, and a prime location that is both quiet and convenient. While the hotel's rooms are noted for their cleanliness and coziness, some guests find them a bit cramped and occasionally too warm.
The friendly and efficient service delivered by the staff enhances the welcoming atmosphere. Despite occasional noise complaints, the overall experience is one of comfort, amplified by the hotel's commitment to cleanliness and its proximity to public transport.
Location
Convenient
Atmosphere
Welcoming
Rooms
Cozy
Value
Reasonable
Cleanliness
Spotless
Noise level
Quiet
Service
Friendly
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
As a frequent visitor to London, I always stay at the Phoenix because of the reasonable prices but especially due to the reception staff & management of the hotel. The reception staff are always courteous, friendly, attentive, accommodating & professional in all aspects. Most of the staff I have known for many years & that includes the backroom staff. I find the cleaning staff just as professional & efficient in their cleaning & upkeeping of the rooms. The upgrades over the past years have been very helpful in keeping the rooms looking fresh. The lobby & lounge is amazing & looks very comfortable & inviting. I enjoy the continental breakfast and its many options of foods to eat; I think it is one of the best bargains in London. The kitchen staff downstairs are very friendly in their greetings to the guests as well as insuring that the food is being constantly replenished & the tables cleaned & turned over even when it is not busy. A big shout out to Management for their running of the hotel which is not easy for such a large number of rooms, including Kensington Gardens next door. Please let me know if you have any questions. Best regards, Owen
Read more
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Feb 16, 2025
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed staying with us and find us to be good value for money. We look forward to welcoming you back again in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed at the Phoenix Hotel in London and had a very pleasant experience. The hotel is in a very good location, conveniently situated near two underground stops ( Bayswater and Queensway are less than 5 minutes away ) with plenty of restaurants and shops just around the corner.
We requested a quiet room in advance and were pleased that the hotel was able to accommodate our request without any issues. The first night was quite hot, and although the rooms don't have air conditioning, it did come equipped with two fans, which helped. The remainder of our stay was comfortable.
One minor issue was that on one of the days, they forgot to refill our tea bags and milk in the room. However, we understand this is an easy thing to miss. We could have asked reception but we decided to leave it as it wasn't a big deal.
The breakfast offered was good and varied, served buffet style with plenty of options. I loved the freshly baked pastries! :) It is worth noting that there were no hot foods available ( ie no English breakfast items such as eggs, bacon, sausages, cooked beans etc). This wasn’t a problem for us, but it might be something to consider for others who prefer a hot breakfast.
The overall size of the room was small, but this was not an issue. Considering that everything in London comes at a premium, we were very happy that the Phoenix Hotel met all our needs at a very good price. The room and all the hotel amenities were very nice, quiet, and clean.
We will definitely come back and would recommend this hotel to anyone looking for a small, simple, and quiet place to stay in a strategic location. Thank you!
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Jun 16, 2024
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and in particular our location and breakfast. We do offer cooked breakfast options for an additional cost. Please speak to a member of staff in our breakfast room for more information. We look forward to welcoming you back again in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I really enjoyed my overnight stay at the Phoenix Hotel. The staff were polite and helpful. My room was spotless, comfortable and well presented. The facilities in the room were very good. Having a continental breakfast included in the price was great and the choice available was extensive. The hotels location is perfect too. A couple of minor moans - no air con or bedside table. It is one of the best hotels I've stayed in in London in this price range and is excellent value for money. Keep doing what you're doing!
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Aug 14, 2024
Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and in particular our location. We look forward to welcoming you back again in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay was genuinely enjoyable. The room maintained a high standard of cleanliness, and I appreciated the convenience of having hot water readily available in the bathroom. Additionally, the TV offered a good range of working stations. The hotel’s location proved to be exceptionally convenient for navigating around London, and its proximity to a variety of restaurants was a definite plus.
Read more
Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Jan 9, 2024
Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and found our rooms to be clean. We look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very efficient & friendly check-in when we arrived. Room was spotlessly clean and the daily servicing was excellent. Breakfast was fresh, well stocked and all restaurant staff were attentive, pleasant and very efficient in clearing tables etc. The room and corridors were perhaps, for us, on the warm side, but that's an individual & subjective thing and I guess it's better to be too warm than too cold. The bed was very comfortable and there was plenty of storage room/hangers etc. The surrounding area was fairly quiet, clean and felt safe, but with access to buses and the underground just a few minutes walk away. Also a good choice of places to eat locally Overall we had a very enjoyable stay and will definitely be back when next in London. Our only suggestion for improvement would be to offer guests the option to not have fresh towels everyday, to help the environment.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Oct 21, 2024
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated and we will be sure to take your comments about daily towel replacement on board. We are delighted that you enjoyed your stay with us and found our check in to be efficient and friendly. We look forward to welcoming you back again in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a very pleasant stay here during my visit to London for the Eras Tour. Room was really nice (and surprisingly big!). Included breakfast was really good taken care off, all was fresh and always refilled before it could run out. Even when I entered the hotel after 1:00 the night of the concert they greeted me very nicely and cheerful despite the time.
Read more
Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Aug 26, 2024
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and in particular our breakfast. We look forward to welcoming you back again in the near future and hope you had a lovely time on the Eras Tour! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been a regular customer of the Phoenix Hotel for the last 20 years or so.
I go every January to London with the excuse of the Harrods Sale though you never need a reason to visit London. Actually, my main interest is going to the Theatre. Because of the Covid pandemic I had to cancel my January trips in 2021 and 2022 but couldn't wait and went last September. And of course I have already my booking for January 2023 :-)
Hadn’t I discovered the Phoenix Hotel this long time ago I don’t think I would have been able to go so often. Hotels in London are very expensive and the relation quality-price is very bad indeed.
After trying many different hotels I found this gem which actually has been getting better every year.
I always find good rates, booking in advance of course, and even the most flexible tariffs are very good indeed.
The Phoenix is located in an ideal place, with two tube stations in a 5 minute radius. The lines served at Bayswater and Queensway are very convenient to reach the West End as well as train stations to go to and from the airports. The neighbourhood is really nice, with two fabulous pubs just 2-3 min away, plenty of restaurants and convenience shops.
The rooms are very nice and comfortable, small but not that much compared to London standards. There are plugs in logical places, which is really good indeed these days when we all travel with many electronic devices.
What I like most about the Phoenix is the tranquility. The rooms are very well soundproof. I have never ever heard conversations or noises from adjacent rooms.
The staff is very friendly and helpful. Like in most hotels they change but reception always works extremely well. They don’t bother with never ending questions when checking in and everything is nice and easy.
Continental breakfast is more than in enough for a day in a big city and there’s the choice of cooked breakfast as well.
In conclusion, I call the Phoenix home when I think about London!
Read more
Date of stay: September 2022
Value
Rooms
Service
Room Tip:Â Best value for money hotel in Central London, great location but quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Dec 19, 2022
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you have enjoyed staying with us over the years and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
I have already stayed in 4 other hotels in Bayswater and have always wanted to stay in this one. I found it to be the best of all so far. The location is quiet and yet very close to the Queensway with 2 underground stations and many restaurants and shops. A friend and I had asked for two quiet single rooms and we were given rooms 401 and 301 as a small double room (as booked). As almost all hotel rooms in England naturally have thin plasterboard walls and are very thin, I can only recommend these. They have 2 external walls, the corridor and the emergency staircase, which no one is on. The rooms are very nice and comfortably furnished and I only deduct one point from the rating because they are a bit small and there is a gap of at least 1 cm under the door almost everywhere and it also rattled constantly. Tip: stick a tissue under the door lock and it will be fine! The staff were very friendly and the breakfast was very good for London. (But the English still can't make sausages tastefully!) So: an absolute must for London Bayswater!
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Â Zimmer 401 und 301 waren kleine Doppelzimmer, auch fĂĽr Alleinreisende bestens geeignet. Sie haben...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this property for four nights on a recent trip to London. Was provided with a queen room facing I believe the back of the property. The room was bright, well decorated, very clean but small which was our expectation coming to London, the bathroom was particularly small with a shower stall. The staff at the hotel were all friendly and welcoming and the front desk was helpful with hiring a taxi. The daily breakfast was well presented, had a variety of hot/ cold items and staff offered fresh coffee and tea. The dining room was spacious and clean. The location of the hotel is fabulous, close to a variety of pubs, shops, restaurants and the Bayswater tube station. I would recommend this hotel to others mainly for its location and value based upon the price we paid. There was also a small lounge open in the evening which was a nice spot to have a drink after a busy day touring.
Read more
Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Nov 21, 2022
Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My uncle having stayed a few times in this hotel recommended it to me for location, proximity to the tube for sporting events/concerts, cleanliness of rooms and overall great value particularly relative to other accommodation locally.
I was much looking forward to a stay in the Phoenix Hotel for a concert but unfortunately had to cancel at the last minute due to my husband being ill and advised not to fly. The hotel was most understanding and accommodating of our late cancellation and it eased a great burden where other hotels could have greatly penalised us. We look forward to staying later in the year and would highly recommend the Phoenix for their levels of customer care and the great Bayswater location. We noted also the hotel has an earlier check in time than other UK hotels we have stayed in this year which makes it more convenient if you have early evening plans.
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded Aug 23, 2022
Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We look forward to welcoming at our hotel later in the year! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the London area.
PRICE RANGE
C$179 - C$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western london, london best western
LOCATION
United KingdomEnglandLondonNotting Hill
NUMBER OF ROOMS
125
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
