Citadines Trafalgar Square London

Citadines Trafalgar Square London

Hacia Trafalgar Square
Traveller (890)
Studio
Room & Suite (198)
Breakfast Room at the Citadines Trafalgar Square London
Dining (38)

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Avg. C$315 /night, 2/12 - 2/13
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About

#472 of 1,161 hotels in London
4.9 of 5 bubbles
Location
4.0 of 5 bubbles
Rooms
3.9 of 5 bubbles
Value
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.2 of 5 bubbles
Sleep Quality
L'apart'hotel Citadines Trafalgar Square London se situe sur l'avenue Northumberland, à quelques pas des stations de métro Charing Cross et Embankment. Vous pourrez rejoindre le musée The National Gallery et la Place Trafalgar en 5 minutes à pied. Les studios et appartements climatisés disposent d'un accès gratuit au wifi haut débit, d'une TV à écran plat, d'un coffre-fort, d'une bouilloire. Tous sont dotés d'une cuisine séparée et entièrement équipée avec plaques de cuisson, micro-ondes, réfrigérateur, ainsi que d'une salle de bain avec baignoire et douchette. La résidence vous propose des boissons chaudes offertes dans le lobby, un espace petit-déjeuner, et un business corner. Une réception 24h/24 est à votre disposition. Services à la carte : laverie automatique, blanchisserie, repassage et nettoyage à sec. Parking privé payant, selon disponibilité.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
24-hour security
Parking
Wifi
Breakfast buffet
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Housekeeping
Safe
Iron
Kitchenette
Dishwasher
Kitchenware
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
English, French

Location

18-21 Northumberland Ave, London WC2N 5EA England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
12.1 km
See all flights
Heathrow Airport
23.3 km
See all flights
Embankment
3 minUnderground
4.0
4.0 of 5 bubbles3,056 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Citadines Trafalgar Square London enjoys acclaim for its prime location, offering easy access to attractions, which many guests find appealing. While some visitors appreciate the spacious rooms with kitchen facilities, others express concerns about the need for room updates and noise from ongoing construction. The hotel's atmosphere and amenities, although basic and somewhat dated, are offset by positives such as free coffee. Although the staff is often complimented for their friendliness, cleanliness and additional service costs are points of contention for some travelers.
Location
Convenient
Atmosphere
Tired
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Helpful
Amenities
Satisfactory

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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
ふわ wrote a review Dec 2023
5.0 of 5 bubbles
I chose this hotel because of its good location. Since I was using the subway for all my sightseeing, the location was very convenient, just a short walk from Charing Cross Station, and it was very easy to access various tourist spots. It is a busy area, so in the evening it was crowded with people returning from work, and all the shops were crowded.
There are many supermarkets, Japanese restaurants, pizza and pasta restaurants, etc. nearby. Since it has a kitchen, there is a microwave, a kettle, and a washing area, so we often took out food and ate our own meals at our own pace. Coffee, tea, hot chocolate, and water are available at the front desk, so we went to get them every time.
The room was clean and well-cleaned. The bed was comfortable and I fell asleep quickly. At first, I was confused because there was no room cleaning, but it was good that there was a place to take out the trash on each floor, and if I needed toilet paper or bath towels, I could go to the front desk and get them right away.
I thought it was inconvenient that there was no clock in the room, so I would have liked one.
The staff were very friendly and willing to ask me anything I didn't understand.
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Google
Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason C wrote a review Dec 2024
Fremont, California
+1
4.0 of 5 bubbles
Overall a great experience. Can't beat the location within a few hundred feet of Trafalgar square and within easy walking distance of the theatre district and several tube stations. Love in room safe and kitchenette. So convenient. Nice large room and bathroom. Appreciate the bathroom heater, towel/clothes dryer which was great for drying some hand washed clothing items during our 6 night stay.

Why not 4 and not stars? The bathroom in our unit needs attention. The grab bars are loosening and needs regrouting. There was a hole in the wall outside our unit (#224).
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Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Jan 2, 2025
Dear JasonC623 Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon. Kind regards Harshada T
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
PatoColumbus wrote a review Dec 2024
Chicago, Illinois
3.0 of 5 bubbles
Best thing about this serviced apartment place - it’s not a hotel- is its location close to several metro lines, especially Charing Cross, and several theaters. Check in was cumbersome. I was obligated to sign up online for their loyalty program even - though I didn’t want to do it - before being able to check in, then I was told this was a service apartment place but I’d have to pay if I wanted them to clean my room!! One day I called the reception to ask for someone to come pick up my trash and was rudely told to take it out it myself. I thought that was ridiculous considering how much I was paying to stay there. There’s quite a bit of noise coming from the street due to bars in the area so beware if you’re a light sleeper. Lots of screaming and laughing drunks during the night. Bedroom was small, two people would be on top of each other. There’s a small kitchen area with a small fridge and other things. Toiletries were of low quality, towels average. Bed was ok. Free coffee, tea and water, including sparkling, in the reception area all day.
If you need to stay for 3 days or less, it may not be bad. But if you need to stay longer and want a clean room, know your tab will grow. I think there are good hotels in the area for the same price, which includes room cleaning.
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Date of stay: December 2024Trip type: Travelled solo
Room Tip: If you’re staying 3 days or less, probably ok. More than that, you’d have to pay to have your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Dec 17, 2024
Dear Guest, As we are an Apart'hotel - self services apartments- is a different concept, so the services are quite different from a hotel, all the details are explained in all the travel platforms and our official site, so the guest can decide whether or no to book with us under these terms.It is also explained that the cleaning service is not included on the rate unless the guest is staying for more than 6 nights. We only offer to sign up as ASR member if the guest would like to do an early check-in, which is the benefit of our loyalty program free of charge, otherwise the check-in is as usual, from 3pm. Kind regards Vanessa / Front Desk
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Pip wrote a review Mar 2024
2.0 of 5 bubbles
We had booked to stay in London for my Mum’s birthday and liked the central location of Citadines as it was only a short walk away from the theatre and Trafalgar Square. Citadines left a note and some chocolates, which was a nice touch for my Mum.

However, we were mortified to find that the bed linen was dirty with hairs, dead skin,stains and holes. Additionally the air conditioning unit was not working in our room. After highlighting this to the staff, they were very apologetic as they agreed it wasn’t to their standard and had moved us to another room. However once again we were appalled to find that the duvet cover, pillows and fitted sheet was dirty with the same issue of being covered with hairs and dead skin. We requested for clean sheets to be provided and replaced on the bedding and were surprised when we ended the night at midnight by having to make our own bed because the porter who bought us the sheets explained that if we wanted someone to make our bed we would have to wait until 8am the next day when the housekeeping staff arrive.

After complaining, to compensate for this bad experience, Citadines agreed to refund us with half the price of the stay, which we were grateful for but the fact that they failed on basic cleanliness in not only one but two rooms has made us not want to return again.

Minor points; poor lightening in the bathroom.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Apr 15, 2024
Dear Sightsee17443365383, thank you for sharing your feedback with us, we are glad that our staff sorted your issue straight away. Best regards, Elisa D. - Front Desk
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Robyncakes wrote a review Oct 2022
Melbourne, Australia
2.0 of 5 bubbles
Pros; the location is amazing, super easy access to many tube stations and options, very easy to get around from here
Having the kitchenette is also handy especially to avoid paying for breakfast

Cons; plumbing is noisy.
Pillows were very uncomfortable
Main issue for us was that we stayed 6 nights and didn’t have our room cleaned. They tried to come at 3pm on the last day we were there but it was way too late at that point. They may not have even tried to come then if I didn’t go ask for toilet paper etc the day before. The staff didn’t seem too bothered by the fact we didn’t have our room cleaned

They try to charge you £50 for early check in and £15 if you want your room cleaned more than they would normally do (it’s supposed to be once during 6 night stay)
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Nov 30, 2022
Dear Robyncakes. Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon. Kind regards Harshada
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shahad wrote a review Aug 2023
Saudi Arabia
5.0 of 5 bubbles
I stayed with my family at Citadines Trafalgar Square London for a week.
The location is perfect, 3 min from Trafalgar Square & less than 10 min from (Whitehall gardens, Victoria garden, The national gallery, Sant James Park, among other attractions).
All the services needed are available in the area, supermarkets, restaurants, cafes and pharmacy in less than 5 min walk (Tesco express, M&S food, Pert a Magner, Starbucks, Costa, Donut time charing cross, McDonald’s, Boots,…).

The building itself is an art piece from outside with a large beautiful lobby. It is safe as the doors opened only by card as well as the elevator. Reception is available for 24 h. There’re coffee, tea and hot chocolate for free in the lobby in addition to the complimentary ones in every room.

We were 5 and we stayed at the studio and the one bedroom apartment. They’re well designed, clean and spacious. Unlike the most of London hotels this hotel has an AC. The kitchen is efficient and well equipped. My only problem is the dim lighting.

The staff was great, they’re attentive and mad me feel welcomed. The check in and checkout process were easy and quick. They arranged us a housekeeping service and a late checkout for free, offered us umbrellas when it was raining and the housekeeping lady did a great job thanks to her. And finally the nice lady with the dark hair (sorry I forgot the name) who made our stay way better, she provided us with everything we need and answered our questions with a big smile. One of the male staff were cold and rude, but in general the staff were polite and helpful.

I’ll definitely stay in Citadines Trafalgar when I visit London again.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Sep 1, 2023
Dear guest, thank you for sharing your amazing feedback, we are glad to hear you enjoyed our facilities and you felt safe staying with us. We hope to welcome you back soon at Citadines Trafalgar Square. Best regards, Elisa D. - Front Desk
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Michelle B wrote a review Jun 2024
4.0 of 5 bubbles
We stayed in a two bedroom apartment. The picture online are slightly misleading as far as the size of the living area, bathroom and kitchen area. There are NOT two full bathrooms. One bathroom has a sink and toilet only downstairs and the second has a tub/shower combo and sink upstairs (no toilet). The living/dining/kitchen area are all in the same spot and are small. The only seating is one small sofa and the chairs around the dining table. The stairs are incredibly narrow, steep and spiral which was not depicted in the pictures online. They are not safe for young children to navigate on their own. The bedrooms, however, are a great size and the apartment has a ton of storage space. All of that said, the location was so incredible that we would consider staying here again if nothing else was available within budget on the same street. We also enjoyed that fact that breakfast was served and there was a play area with toys in the lobby for young children.
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Date of stay: May 2024
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Jun 14, 2024
Dear K7541SHmichelleb, thank you for sharing your feedback with us, we do not advertise our 2-bedrooms apartment to be furnished with 2 full bathrooms, only toilet and bathroom separate. We are delighted to hear you enjoyed our location, lobby area and breakfast. Best regards, Elisa D. - Front Desk
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Bill C wrote a review Jan 2025
Taunton, Somerset, UK
5.0 of 5 bubbles
The Citadines provided everything expected, a spacious room, excellent facilities and a very comfortable bed. The staff were extremely helpful and accommodating. The location on Northumberland Avenue gave superb access to the underground, Charing Cross and the Embankment stations being within just a few minutes walk. Also within an easy walk are restaurants, cafes and sites such as Trafalgar Square, the South Bank, House of Commons and Buckingham Palace. This will definitely be our go-to place on future trips to London.
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Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Convenient for many nearby shows.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded 3 weeks ago
Dear Billy, From our team, we would like to thank you for your detailed feedback about your stay at Citadines Trafalgar Square, We are so glad our property and services met your expectations, and we are happy that our very well located property in central London helped you to discover the heart of the city without issues. We hope to welcome you back soon! Kind regards, Vanessa D. - Senior Receptionist
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marilyn f wrote a review Sep 2024
4.0 of 5 bubbles
We have enjoyed many stays at the Citadines Trafalgar Square over the past decade. Rooms clean, staff helpful, excellent coffee maker in lobby, and location excellent. This last stay a week ago (for a week) was somewhat disappointing. The staff remains extraordinarily helpful but the rooms need updating. Even with all available lights turned on, room remained too dark to read except on an iPad. The temperature ran hot and cold; we continuously opened and closed the window. The tub/shower was nice as were the towels etc, but again bathroom could use some work. One thing hasn't changed at all: the location is stellar.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Dec 17, 2024
Dear Marilyn, thank you for recognizing our wonderful and helpful staff, we have also taken note about your comments for improvement. Kind regards, Vanessa / Front Desk.
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Oh. wrote a review Feb 2023
London, United Kingdom
5.0 of 5 bubbles
Citadines Trafalgar has the best location! The heart of London is right outside the doorstep. If you enjoy exploring a place on foot at your own pace, the Tower Bridge, the London Eye, St. Paul’s Cathedral, Trafalgar Square, Covent Garden, Chinatown are all within walking distance from the hotel.
I have stayed here a few times in the past year and the hotel is always spotless and smelling fresh. It’s quiet as soon as you step in so you can enjoy some peace in your room after exploring the hustles and bustles of the busy city.
The staff are friendly and accommodating — Stan, the Front Office Manager, goes the extra mile to help and his professionalism is commendable!
I highly recommend Citadines Trafalgar. 😊
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Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Adams, General Manager at Citadines Trafalgar Square London
Responded Mar 6, 2023
Dear Oshindeep, Thank you for taking the time to submit your perfect feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. I'm delighted to read you enjoyed your stay with us and that our staff was welcoming and helpful to you. We look forward in welcoming you back to Citadines Trafalgar Square London soon. Kind regards Harshada
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travelfam7700 asked a question May 2023
Portland, Oregon1,448 contribution45 helpful votes
Are there any 2 bedroom units that also have 2 bathrooms (i.e. 2 toilets).
Answer from GolferW1492
18 contributions25 helpful votes
I stayed in a loft unit with my family and recall there was a toilet on each floor, though only one floor had a shower.
Alison522 asked a question Feb 2023
Wellington, New Zealand9 contributions
Is there access to a gym from Cutadines
Answer from Andrei
Haifa, Israel172 contributions68 helpful votes
Hello, This is an apartment-type hotel, and I am not sure that there is a gym there. At least I did not see the gym.
485arym asked a question Nov 2021
Singapore, Singapore17 contributions3 helpful votes
Are the two bedroom units wheelchair accessible units?
Bill C wrote a tip Jan 2025
Taunton, Somerset, UK34 contributions29 helpful votes
5.0 of 5 bubbles
"Convenient for many nearby shows."
Read full review
ian wrote a tip Dec 2024
Isle of Man, United Kingdom6 contributions2 helpful votes
5.0 of 5 bubbles
"Tresco express just 2 mins away for shopping ingredients to use in apartment kitchen. Good lift in building, no need to use stairs"
Read full review
PatoColumbus wrote a tip Dec 2024
Chicago, Illinois195 contributions144 helpful votes
3.0 of 5 bubbles
"If you’re staying 3 days or less, probably ok. More than that, you’d have to pay to have your room cleanedAlso lots of street noise at night"
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L L wrote a tip Oct 2024
Sacramento, California, USA10 contributions6 helpful votes
5.0 of 5 bubbles
"In addition to Northumberland....try turning right then right again to go through the fun, busy passageway full of theaters & shops. Fun!"
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Jenna D wrote a tip Jul 2024
22 contributions
3.0 of 5 bubbles
"Ask for a newer renovated room, the layout was more open"
Read full review
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
C$273 - C$494 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadines trafalgar square london hotel london, citadines hotel london
LOCATION
United KingdomEnglandLondonTrafalgar Square / Embankment
NUMBER OF ROOMS
187
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Citadines Trafalgar Square London - UPDATED 2025 Prices, Reviews & Photos

Frequently Asked Questions about Citadines Trafalgar Square London
Which popular attractions are close to Citadines Trafalgar Square London?
Nearby attractions include National Gallery (0.3 km), Prime Pass Events - Paint A Pic (0.2 km), and Gourmaze (0.2 km).
What are some of the property amenities at Citadines Trafalgar Square London?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a business centre.
Which room amenities are available at Citadines Trafalgar Square London?
Top room amenities include a kitchenette, a flat screen TV, and a dishwasher.
What food & drink options are available at Citadines Trafalgar Square London?
Guests can enjoy breakfast during their stay.
Is parking available at Citadines Trafalgar Square London?
Yes, parking is available to guests.
What are some restaurants close to Citadines Trafalgar Square London?
Conveniently located restaurants include Bustronome London, Leicester Square Kitchen, and Colonel Saab Trafalgar Square.
Are any cleaning services offered at Citadines Trafalgar Square London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Citadines Trafalgar Square London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Citadines Trafalgar Square London?
Many travellers enjoy visiting Houses of Parliament (0.8 km), Tower of London (3.4 km), and Churchill War Rooms (0.6 km).
Is Citadines Trafalgar Square London accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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