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The Royal Horseguards

CancelonUS$269*
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#104 of 1,063 Hotels in London
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$314*
US$269*
Great Deal
US$272*
US$272*
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The Royal Horseguards
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4,517 Reviews from our TripAdvisor Community

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Showing 4,154: English reviews
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Michigan
Reviewed 2 days ago NEW

My husband and I recently stayed here for two nights while visiting London. Physically, the hotel is beautiful and well-maintained. The location was perfect for our needs and within walking distance of many of the tourist attractions. Our room was comfortable with decent finishings and a lovely view. Unfortunately, the service seems to be highly inconsistent. The front desk was...

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Helpful?
Thank JenninMI
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you so much for taking the time to share your husband and your experience with us. We truly pride ourselves on delivering consistent, 5* service across our castle-like hotel and Iam very sorry to know that we did not achieve this over the course of your visit with us. I will be addressing your feedback with my...

Washington DC, District of Columbia
Reviewed 2 days ago NEW

I would definitely stay in this hotel again and again when back in London. Reason being...location was walking distance to many historical places, close to Underground (if one does not feel like walking); check in process was swift, systematic and efficient. The rooms were spacious, good size for 2 people with comfortable bedding, clean and spacious bathroom with abundant supply...

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Helpful?
Thank Lsamoy
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you so much for the 5* review! I am so pleased to hear that we exceeded your expectations on every detail of your stay - from our complimentary minibar to our plush fluffy towels. Mo will be extremely delighted to hear that they made such a positive and lasting impression on your visit. He certainly has a...

Woonsocket, Rhode Island
Reviewed 2 days ago NEW

We stayed four nights in early May 2017. The service at the Royal Horseguards was exceptional. The hotel has a wonderful history and is a very beautiful building. But the most impressive thing that made this worth the trip was the location. We were able to walk to Ben Big, Westminster Abbey, Buckingham Palace, Old Scotland Yard, New Scotland Yard,...

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Helpful?
Thank AngeliaP71
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you for choosing to stay at the Royal Horseguards Hotel on your first trip to our beautiful city. We do indeed have a fascinating and vibrant past. The site for our building dates back to Tudor times when The Palace of Whitehall was the main residence of the English monarchs in London. More recently our colourful past...

uk
Reviewed 3 days ago NEWvia mobile

It's correct that on the 23rd May the hotel was having technical difficulties with its IT system that staff were trying to resolve. This was more frustrating for us as we had arranged an early check it at 1:00. That being said, if wasn't the fault of the staff on the day, and we did manage to get a room...

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Helpful?
Thank plrm
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hi and thank you for taking the time to review your recent visit. Thank you for your patience during check in when our computer systems were down. I’m happy to know that this did not spoil your stay and that we were able to check in that littlebit earlier than our check in time. Our Terrace is indeed a tranquil...

New Zealand
Reviewed 4 days ago NEW

Check in was a mess. Their system was down and it took 20 minutes for something that should have taken five. I paid over 500$ US dollars a night to stay in a nasty little box with two very tiny grime streaked windows. The tub was very narrow and was filled with plenty of hair from the last inmates. Jackhammers...

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Helpful?
Thank Madison M
Gothenburg, Sweden
Reviewed 4 days ago NEWvia mobile

A perfect place situated by the river Thames and close to the underground. Nice staff, excellent breakfast and a fantastic building. The rooms were big compared to what you normally get for your money in London. High standard on everything!

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Helpful?
Thank Birgitta A
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hi and thank you very much for your 5 star review regarding your recent stay with us. I am so pleased that you had a fantastic weekend stay with us and found the staff, service and food exceptional. You are correct, our location is perfect – one of the best in London! With excellent transport links minutes away by foot...

New Hyde Park, New York
Reviewed 4 days ago NEW

I have travelled all over the world and have stayed at 5 star hotels. The service was impeccable. I cannot say the same of the Royal Horseguards. The room was not cleaned properly and there were rings missing from the shower curtain! No one ever showed us all the features of the room. The concierge was helpful but, left out...

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Helpful?
Thank mpike79
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hi and thanks for the comments regarding your recent visit to The Royal Horseguards Hotel. I am deeply concerned to hear about the lack of attentiveness that you experienced during your stay. This is not the high standard of service that we aspire to and I sincerely apologise. I have addressed your comments with relevant heads of department to investigate...

Western Australia, Australia
Reviewed 5 days ago NEW

I wanted a "special" experience and for me this was an expensive exercise having a 5 night stay at this property. The rooms were fine and appropriately furnished but now realise I could have done much better re value for money. Everything overpriced. Staff were very polite as you would expect but the WOW factor was missing. Location good but...

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Helpful?
Thank Julie J
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you so much for the feedback. Negative feedback is always disappointing so I am very sorry to hear that you found us expensive. We do complete regular price checks of similar establishments across all our departments to ensure that we are competitively priced. I am however pleased to know that you liked our location. We certainly do...

California
Reviewed 5 days ago NEW

For most people Westminster equals London. This hotel is perfectly situated in the middle of a number of key attractions. You're close to Buckingham Palace, Parliament, and Westminster Abbey to name a few. We chose a room with a view of the Thames and had a remarkable stay. The rooms facing the river can see out to the London Eye...

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Helpful?
Thank travelrascel
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you for choosing to stay at with us at The Royal Horseguards Hotel during your recent visit to our lovely city. It is lovely to hear that you found our river facing bedroom with it’s fantastic views to your liking. Nestled next to Whitehall Gardens and overlooking the River Thames, we are indeed privileged to have such...

London, United Kingdom
Reviewed 5 days ago NEW

We have stayed at Royal Horseguards 5 or 6 times in recent years, always chosen as an unbeatable location and had been amongst our favourite 'top-5' London hotels. It is hugely disappointing to now say that I doubt we will feel like returning to the hotel again in the future. Our 'river-view suite' enjoyed an excellent vista across the Thames,...

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Helpful?
Thank Dennis B

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Executive Child Friendly Twin with Interconnecting King Room (63)
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04/06/2017 05/06/2017
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Staying in Westminster

Neighbourhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
One Twenty One Two Restaurant
One Twenty One Two Restaurant
Cuisines: Contemporary, European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 

Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Region: United Kingdom > England > London > Westminster
Price Range: $381 - $703 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Reservation Options:
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#92 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Horseguards staff and other travellers.
80 questions
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Questions? Get answers from The Royal Horseguards staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do more home work re value for money”
juliejM9327VR, 22 May 2017 | Read review
“Ask for a room on a high floor because the view won't be obstructed by trees.”
travelrascel, 22 May 2017 | Read review
“Caution - do not accept suite 912 unless they have replaced its shower design!”
DennisB477, 22 May 2017 | Read review
“get a river view”
eastwind, 21 May 2017 | Read review
“Higher rooms on one side have a view of the London Eye.”
misplacedmaritimer, 21 May 2017 | Read review
5 of 5
Cancelon
US$269* /night
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Booking.comUS$272
TripAdvisorUS$272
HotelQuicklyUS$314
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Prices are for 1 room, 2 adults
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