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The Royal Horseguards

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Traveller (1897)
Room & Suite (1170)
Dining (136)
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Overview
  • Excellent69%
  • Very good21%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“london eye”(977 reviews)
“trafalgar square”(402 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
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Reviews (4,980)
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Traveller rating
3,092
968
326
135
60
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LanguageEnglish
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3,092
968
326
135
60
Show reviews that mention
All reviewslondon eyeembankment tube stationtrafalgar squareriver viewroyal horse guardsequus barheated floorsdowning streetbig benafternoon teaheated towel rackunderfloor heatingbeautiful hotelcharing crossstar hotelcovent gardenturn down service
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1,361 - 1,365 of 4,581 reviews
Reviewed 2 January 2016

The concierges were particularly helpful in procuring hard-to-get tickets to popular shows. The receptionists went out of their way to to show us to our room and explain charging procedures. Dining room people were attentive and constantly cheerful. Housekeeping was unobtrusive and thorough. All in...More

Review collected in partnership with this hotel
1  Thank Bruce F
Response from horseguardsLDN, General Manager at The Royal HorseguardsResponded 19 January 2016

Dear Bruce F, Thank you very much for taking the time to share your review following your recent stay with us. I am delighted that you had a great stay with us at The Royal Horseguards Hotel in one of our beautiful appointed bedrooms. Our...More

Reviewed 2 January 2016

We enjoyed our stay overall. The staff are polite and very helpful (except one waitress at breakfast). The rooms are really nice but we found the room rather cold and the heating is noisy. The walls are quite thin and unfortunately our next door neighbour...More

Review collected in partnership with this hotel
Thank niccilloyd
Response from horseguardsLDN, General Manager at The Royal HorseguardsResponded 19 January 2016

Dear niccilloyd Thank you very much for taking the time to share your kind review following your most recent stay with us. I am delighted that you enjoyed the view of the amazing New Years Eve fireworks display. Your feedback is truly valuable to us...More

Reviewed 2 January 2016

Really enjoyed our stay over new year. Excellent good sized room. Service was great from the concierge, doorman and reception. The restaurant was also good but things a bit understaffed in the lounge area around afternoon tea time. It could just do with a few...More

Review collected in partnership with this hotel
Thank Neil S
Response from horseguardsLDN, General Manager at The Royal HorseguardsResponded 19 January 2016

Dear Neil S, Thank you for your amazing review regarding your recent stay with us. I am delighted that you had a great stay with us at The Royal Horseguards Hotel in one of our beautifully appointed bedrooms. I have shared your comments with our...More

Reviewed 2 January 2016 via mobile

I expected everything to be overly expensive given the proximity to the New Year's Eve fireworks, but I was surprised to find that our £470 room had no daylight. While there technically was a window, it was sealed shut and heavily frosted, and presumably faced...More

Thank Rachel R
Response from horseguardsLDN, General Manager at The Royal HorseguardsResponded 21 January 2016

Dear Byxbee Thank you for taking the time to share your review following your recent stay with us at The Royal Horseguards Hotel. From the onset please accept my most sincere apologies for any downfalls in service that you experienced with us. I would like...More

Reviewed 1 January 2016 via mobile

Stayed at the Horseguards for 3 nights including New Years Eve. Fantastic location as it's easy walking to major tourists spots. Wonderfully appointed rooms and except for two instances the service was exceptional. Staff very friendly and helpful (particularly Concierge who walked our bags around...More

Thank Katanne57
Response from horseguardsLDN, General Manager at The Royal HorseguardsResponded 19 January 2016

Dear Katanne57, Thank you for your 5 star review regarding your recent stay at The Royal Horseguards Hotel I am delighted that you had an amazing three night stay including the New Year’s Eve with us in one of our beautifully appointed bedrooms. Our location...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$286 - US$559 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Romantic Hotel in London
#60 Business Hotel in London
#119 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$286 - US$559 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Romantic Hotel in London
#60 Business Hotel in London
#119 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1897)
Room & Suite (1170)
Dining (136)
Pool & Beach (9)
Amenities (82)
Business Centre & Event Rooms (11)
Nearby
Westminster
If you only had an afternoon to experience London on a
grand scale, Westminster would be a wise place to
start. The ornate Houses of Parliament and Westminster
Abbey sit adjacent at a corner of Parliament Square,
and a short stroll along The Mall leads to Buckingham
Palace. Trafalgar Square and Nelson's Column are just
up the road as well. As captivating as the
architecture is, the wonders of Mother Nature are
...More
Questions & Answers
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Liana M
10 February 2018|
AnswerShow all 4 answers
Response from youngjax | Reviewed this property |
Didn’t see one!
0
Votes
rchap85
27 January 2018|
Answer
Response from MrShadwell | Reviewed this property |
You could try the following phone numbers: +44 800 330 8090 +44 207 523 5062
0
Votes
Julie K
18 January 2018|
AnswerShow all 9 answers
Response from Liane_W061759 | Reviewed this property |
there is a tube station within a 3 minute walk from the hotel and in that area are also several restaurants. We had dinner at L'ulivio, which was quite exceptional. This was a recommendation from the concierge. The... More
1
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Room Tips
"Ask for veiw of the citey of the river"
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"Room with river view does have great views, but costs a bit more."
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"Rooms with Thames views"
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"for me river room is perferct."
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