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Hilton London Metropole

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#585 of 1,086 Hotels in London
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Hilton London Metropole
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4,252 Reviews from our TripAdvisor Community

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Showing 3,512: English reviews
Reviewed 28 July 2014 via mobile

The alarm goes off constantly. The rooms are abysmal. The food dire. The rates high. Not a Hilton by any stretch of the imagination. Do not stay here. You have been warned. The hygiene is very questionable. Complaints are ignored. Even with Hilton honours you are irrelevant.

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Helpful?
1Thank martin k
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review on Tripadvisor after your check out from London Hilton Metropole hotel. We are extremely sorry to learn from your feedback that your overall experience was not satisfactory. We would like to have the chance to investigate your comments and to do that we require further information. Could you please send us the following...

Petah Tiqwa, Israel
Reviewed 28 July 2014

after reading some bad reviews here i started 2nd guessing my choice.... anyways here goes, we arrived kinda early (11 am) so we just wanted to leave our bags and check in later but to our surprise they had a room ready so that was really nice to rest a bit after the journey. the room was a good size...

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1Thank gity1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing a fabulous 5-star review of our hotel. It is gratifying to know that you had a great vacation and the icing on the cake is your stay at the Hilton London Metropole. We take pride on delivering high level of service standards. We are glad that the early check in worked well for you...

Newbury, England, United Kingdom
Reviewed 28 July 2014

First impressions, nice reception area and bars but it went downhill from there. Had to wait ages to check in, there were different queues & people pushing in and the staff kept disappearing. The lady that served us wasn't very friendly, she was probably fed up with the amount of times she had to repeat the same dialogue to customers....

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Helpful?
Thank SI_2013863
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review in Tripadvisor following your stay at London Hilton Metropole hotel. We would like to firstly apologize for any inconvenience caused at the check in time due to busy lines and the lack of staff helpfulness according to your feedback. Your comments will be shared with the team to work on areas of development....

London, United Kingdom
Reviewed 28 July 2014 via mobile

Stayed a few times and overall is one of the best value hiltons if booked on a deal. You may hate the basic room but the executive room usually works well. Plus you get free minibar and visits to executive lounge for additional two guests as well so may be better value depending on your eating and drinking habits and...

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Helpful?
Thank Ckno
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your nice comments in Tripadvisor upon your stay at London Hilton Metropole hotel. We are delighted to learn that you enjoyed the hotel’s overall service, the staff was accommodating and helpful and the facilities were up to your expectations. Your great feedback will be shared our entire team, who work hard to provide the best...

Sabadell, Spain
Reviewed 28 July 2014

We booked this hotel as reading that the hotel was given, and i quote 'an expansive renovation'. Expansive would tend to suggest they might have at least done some renovation to at least a few rooms? Ermm well no, the rooms have not been touched. Infact....the rooms are extremley dated. Noise travels from neighbouring rooms, no air con, scruffy, dated...

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Thank jo m
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your feedback on Tripadvisor. We are sorry to hear you did not enjoy the hotel facilities. Just recently we fully renovated our main lobby and reception areas. Currently, we are in the process of refurbishing the rooms, to better the accommodation we offer altogether. We would like to welcome you back in the hopes that...

Reviewed 28 July 2014 via mobile

We stayed in this hotel at the end of July. A very clean, versatile hotel. Public transport close by with plenty of shops/restaurants to choose from and not far from everything. We had breakfast included and we were all impressed with the selection and quality. My only fault would be the price of the car park for guests, a discounted...

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Thank Nick Z
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your wonderful 4-star review. We are delighted that you and your family had an enjoyable stay. We are the largest Hilton property within Europe and it is rewarding to be labelled as “very nice”. Our location is well praised by a lot of our guests and we are glad that you found it well situated...

Livorno, Italy
Reviewed 28 July 2014

The Hilton Metropole in London is showing the signs of time. Rooms have old furniture, certain bathrooms are even worse. I stayed there twice in June 2014 and found out that the executive rooms are even noisier and older than the standard rooms. I found a little nut in the entrance corner of the room and that nut remained there...

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Thank Giovanni141967
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments upon your last stay at London Hilton Metropole hotel. We are sorry to hear that you were not comfortable with the room condition. We are glad to inform you that in the near future, we will be renovating these rooms to provide updated accommodation facilities and enhance our guest experience. Also, we read...

telford
Reviewed 27 July 2014

Stayed here recently, expecting a big busy central london hotel, this was exactly that. Interesting that some reviewers dont like the location, I like the variety of edgeware snd a short walk down to marble arch as well. The reception area downstairs is pretty impressive, lots of marble and big flowers. Rooms are the opposite, tired, smelly, and a/c didnt...

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Thank iceland_poppy
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments on Tripadvisor upon your check out from London Hilton Metropole hotel. We are extremely glad that you enjoyed the privileged hotel’s location, close to main attractions as well as a variety of restaurants and bars. Also, we are delighted you noted the newly refurbished Reception and Lobby area. On the other hand, we...

Reviewed 27 July 2014

i don't recommend this hotel the staff so bad and not helpful except some 1 or 2 i met also the rooms smell so bad &the AC terrible actually there is no AC only Fan ,noise place .the location only good.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank mamdouh a
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, We are very disappointed to learn your experience. We sincerely apologise for any inconvenience caused. Please be assured that what you described are the not the usual high level of standards that guests are accustomed of Hilton hotels. We would like to investigate your comments and to do that we require further information. Kindly send us the following...

Jersey, United Kingdom
Reviewed 27 July 2014 via mobile

Only stayed one night on business. Couldn't fault anything. Room was bigger than expected, staff efficient and smiley. Breakfast was very nice. Can't really comment on the places nearby as didn't get a chance to go out but seemed lively enough and tube very close. Good vfm for the location. Would stay again

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Thank Macattack76
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to review our hotel on TripAdvisor; we really do appreciate all the feedback that we receive. We are delighted that you found our hotel above your expectations - we really do try to ensure that each of our guests have a memorable stay with us, and we are proud that our staff...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $220 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, HotelsforEveryone, Travelocity, Agoda and Despegar.com so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#349 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Big rooms!”
 of 5 bubbles esrmsr, 20 Mar 2017 | Read review
“Try to get the higher up rooms in the Tower bridgefor an excellent view”
 of 5 bubbles SukanyaPaul, 15 Mar 2017 | Read review
“Higher the better.”
 of 5 bubbles 550stewartk, 14 Mar 2017 | Read review
“Floor two or three for executive lounge”
 of 5 bubbles andyandlynne, 13 Mar 2017 | Read review
“try and get an exec room or go for the double doubles in the west tower”
 of 5 bubbles howie999, 12 Mar 2017 | Read review
5 of 5